Brogan Cadillac Totowa - Service Center

Did not honor a gm incentive on my gmc but they honor warranty work on my gmc truck two standards warranty work on my gmc truck two standards More

Always greeted with friendly employees They explain all work that needs to be done or recommend Very helpful Nice and comfortable waiting area Cleaned my car after oil change and repairs Highly recomme work that needs to be done or recommend Very helpful Nice and comfortable waiting area Cleaned my car after oil change and repairs Highly recommend!!! More

These people or the real car people the best I ever dealt with. professional and honest and I know my Cadillac Escalade is perfect running and performance condition. Ron M and Joe G are consummate prof dealt with. professional and honest and I know my Cadillac Escalade is perfect running and performance condition. Ron M and Joe G are consummate professionals More

The dealership is excellent. Everyone is very professional and friendly. Tony in service is the best Everyone is very professional and friendly. Tony in service is the best More

The dealer is being very nice to me in the many years I’ve been with them I’ve been with them More

The service dept at the dealership was very helpful with the problems of my vehicle it was a wise choice to return there for service. Wayne the service advisor was very precious on time and cost of the rep the problems of my vehicle it was a wise choice to return there for service. Wayne the service advisor was very precious on time and cost of the repairs. I'm very happy with the results. More

it was great no problem with it very professional staff they did a great job they did a great job More

Brogan takes excellent car of my car. The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is ama The staff is exceptional!!! Mike Perry is an outstanding service advisor. He keeps me updated on my car’s needs to keep it running well. Rocky is amazing running the sales department. I always feel welcomed and comfortable thanks to these gentlemen!!! I am already considering my next vehicle purchase. More

Great service I rate the service in sales and in the service departments as superlative. I have been a customer at Brogan since 1971.. J.B. service departments as superlative. I have been a customer at Brogan since 1971.. J.B. More

Unfortunately I am compelled to write a negative review of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directl of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directly with technicians which has made communication difficult. Other dealerships I am worked with have had much better flow of communication directly with technical experts which allows more direct resolution of problems. Beyond this the Service Department has caused paint damage to my vehicle which they have refused to take responsibility for. They have put 2023 Escalade V through an automatic car wash contrary to my specific direction and have caused significant damage. Mike the Service Manager has advised me that he does not feel responsible for the issue as I didn't tell the correct employee. Note that the employee I communicated has acknowledged me telling his not to auto wash the vehicle. I have elevated this to Corporate and I am hopeful they can assist the dealership in taking responsibility for this issue. The most important thing a dealership can do is take responsibility for something when things do not go correctly, Brogan Service has failed badly in this important regard. More