Brogan Cadillac Totowa

Unfortunately I am compelled to write a negative review of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directl of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directly with technicians which has made communication difficult. Other dealerships I am worked with have had much better flow of communication directly with technical experts which allows more direct resolution of problems. Beyond this the Service Department has caused paint damage to my vehicle which they have refused to take responsibility for. They have put 2023 Escalade V through an automatic car wash contrary to my specific direction and have caused significant damage. Mike the Service Manager has advised me that he does not feel responsible for the issue as I didn't tell the correct employee. Note that the employee I communicated has acknowledged me telling his not to auto wash the vehicle. I have elevated this to Corporate and I am hopeful they can assist the dealership in taking responsibility for this issue. The most important thing a dealership can do is take responsibility for something when things do not go correctly, Brogan Service has failed badly in this important regard. More

I needed service as my truck is making ticking noises from the engine. I called Ron several times and left messages. He never made an attempt or called me back. Very disappointed and didn’t think I would from the engine. I called Ron several times and left messages. He never made an attempt or called me back. Very disappointed and didn’t think I would be treated like the from Brogan Cadillac. I’ve serviced many times in the past. I guess I’ll be looking to go service my Cadillac at a dealer who wants my business. More

Tony and the other Brogan service Department . emplyees did a fine job on my car. I’m 85 years old, and they recognized I needed extra help. There was no wait, and they even held the doors open for emplyees did a fine job on my car. I’m 85 years old, and they recognized I needed extra help. There was no wait, and they even held the doors open for me, which made it easier for me to walk with my cane. They provided me with a ride as I left my car there, and then picked me up at my home, when my car was ready. More

As usual, professional excellent service, well organized and as I was informed the service took exactly 3 hours. and as I was informed the service took exactly 3 hours. More

Staff is excellent. Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pl Great Dealership. Have been going there for over 30 years, Have never been dissappointed. Work is always top quality. Ron was very helpful and pleasant. Very knowledgable. More

Brogan has been my family's favorite dealer for decades now. All staff are professional, friendly and no gimmicks. I'm especially satisfied with Joe G's great service. 👍 now. All staff are professional, friendly and no gimmicks. I'm especially satisfied with Joe G's great service. 👍 More

The staff are pleasant and and handled my concerns with understanding all work was completed. understanding all work was completed. More

Great dealership! Loyal to their customers and treat you like family! We are repeat customers and will not go anywhere else! Loyal to their customers and treat you like family! We are repeat customers and will not go anywhere else! More

Our salesman James Mastrogiovanni was excellent. He was friendly, informative and went out of his way to help with questions and tech info. Highly recommend James and Brogan Cadillac. He was friendly, informative and went out of his way to help with questions and tech info. Highly recommend James and Brogan Cadillac. More

Ronald was exceptionally helpful, just like he has been in all my prior visits to Brogan Cadillac. in all my prior visits to Brogan Cadillac. More