Broadway Ford

excellent dealership I got a terrific deal on a 2015 Escape. They found a hidden rebate for this vehicle for me. The sales and service has been tremendous. I got a terrific deal on a 2015 Escape. They found a hidden rebate for this vehicle for me. The sales and service has been tremendous. More

Broadway Ford repair service sucks I've taken 3 vehicles in for service and all 3 times the mechanics screwed up the work. The first vehicle was a 08 mustang that needed a new manual I've taken 3 vehicles in for service and all 3 times the mechanics screwed up the work. The first vehicle was a 08 mustang that needed a new manual transmission due to a gear whine in 5th.(warranty fix). When I got it back, service writer told me 3 people drove the car and the whine was gone. When I drove it, I could barely get into 3rd because the boot was so tight and the shift lever vibrated a inch or more, so back into the shop. They told me the shift linkage was bent (imagine that)' so they replace that. However the vibration was still there in 3rd gear. so back into the shop again. Now they tried to convince Ford that the new transmission was defective, not bothering to tell them that the shift linkage was bent while installing the transmission. Some Ford engineers came in and tore the transmission apart but couldn't really find anything, and naturally the dealership would admit anything. 3 weeks later I finally got my gar back with another new transmission. Vehicle number 2 was a brand new 2015 Focus that developed a noise in the front end. Dealed diagnosed it as a bad clutch pack in the transmission, so they replaced it. Bow they can't get the car into reverse to get it off the hoist. According to the dealer, even Ford corporate didn't know what to do, but they recommended replacing 3 parts that weren't available. (Here we go again) My brother in law worked on the design of this transmission and said this was a simple design and an easy fix, so nothing should have gone wrong. My wife lost all confidence in this car so we sold it while it was on the hoist. Vehicle #3 was a F150 that stopped directing hot air to defrost, dash vents or floor. All heat came out the dash. Bad mode motor, right? Well, they replaced the mode motor, ($38) which was bad, but they also took the dash totally apart and replaced the air plenum ($328) because "sometimes it goes bad' (which actually was OK- because I asked for it back to verify it's condition) Total bill was over $1500, which was the estimate for the worst case scenario. I talked with the manager but have not gotten any satisfaction. It appears like the mechanics are being trained on the customer's vehicles rather that being sent to Ford authorized schools. More

2017 f250 Had a great experience working with Kira,no hassles. Very satisfied with my price and trade in. I would recommend broadway to my friends looking for a Had a great experience working with Kira,no hassles. Very satisfied with my price and trade in. I would recommend broadway to my friends looking for an auto. More

Great Experience Cory did a great job in finding me the right vehicle that would fit my budget. The process was quick and simple. I will use them again! Cory did a great job in finding me the right vehicle that would fit my budget. The process was quick and simple. I will use them again! More

Could have been great This would be an excellent if they would give better service after the sale. I got the truck I wanted and felt good about the service through the purc This would be an excellent if they would give better service after the sale. I got the truck I wanted and felt good about the service through the purchase, but when I called back the next day to make them aware of a problem with the truck I was brushed off and told he couldn't authorize it to be looked at. You can only tell so much on a short test drive and it wasn't until about 30 miles after sale I realized it pulls to the right. I asked for a check on the front end alignment and well....Here I am now. I expect to be treated like that at second and third tier dealerships not a Ford store. More

Pretty good I had good experience on buying a vehicle at broadway but there ad said two keys and I only got one. I think that they should honor there as no matter I had good experience on buying a vehicle at broadway but there ad said two keys and I only got one. I think that they should honor there as no matter what the case may be More

Needed a new car in a hurry. I was visiting my parents in Green Bay when my old car died. I live in the Twin Cities now so the only way to get back was with a new set of wheels. T I was visiting my parents in Green Bay when my old car died. I live in the Twin Cities now so the only way to get back was with a new set of wheels. They did an amazing job find me a car in a really short turn around time. They were friendly, honest, and so helpful. It was honestly the best experience I could have asked for! More

Focus Cory worked with us for several hours to find the right fit. He was patient and took the time to find the perfect fit for us Cory worked with us for several hours to find the right fit. He was patient and took the time to find the perfect fit for us More

F150 purchase Highly recommend this dealership to anyone looking to purchase a vehicle. Very positive buying experience. Salesman was very thorough throughout the e Highly recommend this dealership to anyone looking to purchase a vehicle. Very positive buying experience. Salesman was very thorough throughout the entire process and was great to deal with. More

Good experience Broadway did a great job in making my purchase easy and like it mattered to them. My sales guy was great and explained everything well, and was even r Broadway did a great job in making my purchase easy and like it mattered to them. My sales guy was great and explained everything well, and was even responsive after delivery. Finance experience was decent but not as good as the experience with Cory. Also helped handle a mechanical issue. So, overall satisfied and they lived up to their reputation. Will look here again when the next purchase comes up. More