Broadway Chrysler Dodge Jeep - Service Center

Broadway Chrysler Dodge Jeep saved me yet AGAIN! Thank you Nick Baker!!! Once again, while visiting Yankton I encountered issues with my 2019 Jeep Cherokee and Nick was able to help me out. I w Thank you Nick Baker!!! Once again, while visiting Yankton I encountered issues with my 2019 Jeep Cherokee and Nick was able to help me out. I was 3 hours from the shop who put the new engine in and 4 hours from home when the check engine light came on. To say I was upset would be a gross understatement! I was forced into a hotel Friday night and rolled into Broadway first thing Saturday morning - of a holiday weekend - with little hope but minimally, looking for advice regarding being able to drive the Jeep either 3 hours back to the shop who put the new engine in or the 4 hours to MN so I could get to work and would not be fired. Nick was calm and reassuring but honest - only one mechanic on duty. As it turned out the mechanic (sorry, I forget his name) was able to address the issue which also involved calling Chrysler for guidance. I was assured I could at least safely drive back home to MN so I could make my shifts at the hospital. Nick listed the code(s) that resulted in the check engine light coming on and I was able to send those to the shop that installed the new engine. Most importantly, was the simple assurance that everything was installed correctly and nothing could be identified as unhooked. So far (fingers crossed) the check engine light has not come back on but I was able to notify the installing shop that they needed to do their research as I would be rolling the Jeep back into them to fix the mess if the light comes back on. I truly wish I lived closer to Yankton so that Broadway could be my dealership! Or, that the Jeep had blown the engine in Yankton and could have had the new engine installed by Broadway - that's how reassured I was after Saturday - total respect for Broadway with now 2 instances of being saved!!! More

Always a compte and satisfying experience when I have both of my vehices serviced at Broadway! both of my vehices serviced at Broadway! More

The employees at our Yankton dealership is always very friendly and helpful. When I take my Jeep in to have serviced I don't need an appointment but usually I can get in and out in quick time. They keep friendly and helpful. When I take my Jeep in to have serviced I don't need an appointment but usually I can get in and out in quick time. They keep their establishment clean. Even the service area is kept clean. That is impressive. More

great service they do the little and extra things. Polite and take care of everything Polite and take care of everything More

Have to return my truck. After 2 days with same problem .. I buy a new truck thinking no more issues but I guess no After 2 days with same problem .. I buy a new truck thinking no more issues but I guess no More

Best service ever and very polite and professional. They were efficient and got my vehicle done in a timely manner They were efficient and got my vehicle done in a timely manner More

They took care of everything for me with the warranty company. They had a vehicle for me to use while servicing mine. company. They had a vehicle for me to use while servicing mine. More

excellent customer service, polite, friendly, facility very clean. Staff communicated everything my truck needed in timely manner very clean. Staff communicated everything my truck needed in timely manner More

Buying and the dealing part was good. But the Service manager is a total know it all and won't actually listen to the customer.( had a work truck in there couple months ago for what shoul But the Service manager is a total know it all and won't actually listen to the customer.( had a work truck in there couple months ago for what should have been warranty work, but he insisted it was on us and wanted to charge 5k.) I had the truck towed to Sioux Falls Billion Ram and they proved me correct as it was a warranty problem, covered it all and did it asap(Broadway said 2 weeks). Then there is my personal 2500 '22 Ram I purchased with continuous problems on warranty/mistakes made on original purchase. They will not see business from myself of my company trucks! More

Good service. did everything I asked for.very efficient and didn't have to wait long. Showed me items of concern for Future services. did everything I asked for.very efficient and didn't have to wait long. Showed me items of concern for Future services. More