Bristol Toyota - Service Center

I went to the dealership for three reasons; 1) an oil change, 2) purchase and have installed a roof rack on my 2009 Matrix and 3) to alert Toyota the 5-speed automatic transmission had problems going int change, 2) purchase and have installed a roof rack on my 2009 Matrix and 3) to alert Toyota the 5-speed automatic transmission had problems going into fourth gear when the gas pedal was released, and the transmission would 'lurch' into coasting at about 5 mph as the car was slowing down. The oil change went as expected. The service manager asked my OK for waiting till his best installation mechanic was available to complete the roof rack installation. I agreed and the installation was done as well as an ace mechanic would do. I spoke with the service manager, the parts manager and the dealership owner about the transmission issues. After describing my experiences, the parts manager investigated any possible 'recall' bulletins on the transmission. AND, he found one that described my 'lurch' while slowing to a stop problem. The 'fix' was to replace the existing transmission software program with an updated program. The new software was installed. I was told the tranny has a learning curve as it learns my driving style. I look forward to 'teaching' the new software my driving style and using the very attractive new roof rack. I had difficulty updating the registration for the Matrix as Rhode Island wanted a 'power of attorney' form from Toyota before I could register the Matrix for 2010...it is a leased car. I have no idea whether this is a very unique Rhode Island thing, but Debra Lewis at Bristol Toyota called Toyota in California, and arranged to have a power of attorney form sent to me. What great service. My wife is already talking about leasing a new car from Bristol Toyota when her 2007 Corolla hits its third birthday. More

AA came and jump start my car in my garage because there was no light or any sign of life in my 1994 Toyota Camry. I drove it directly to Bristol Toyota Scion. David Anderson took my car in right away and t was no light or any sign of life in my 1994 Toyota Camry. I drove it directly to Bristol Toyota Scion. David Anderson took my car in right away and told me the problem was my passive alarm controls. After they fixed my alarm controls, they also check my battery. Turned out the batter was bad though it was installed only a month ago. They took the bad one out and installed a new battery for me. By the time I left Bristol Toyota, my car works beautifully. Bristol Toyota was able to fix my car within an hour or something like that,and by my favorite mechanics, Peter. I have been going to Bristol Toyota for routine service for my car since 1994 and they have always been good. This last time was a sudden emergency and they were able to take me in instantly. Where else and in what other professions that I could get such an excellent and speedy service. More

Received a card about this online rating service so I checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay that should not be a secret! I have had many preventative maint. services done here and have never had any issues. The service team is excellent at answering all questions and no estimate has ever been too low. My last purchase was in 2005, a Camry XLE 4-Cly. Steve Blakeley was the salesman and he is great at his job. Steve is very thorough and always answered my numerous questions. Delivery was fast and pleasant. Financing through TMCC(TFS) was very good experience. I received an excellent trade-in for my prior Camry and a good price/finance for the new one. My next car is definitely going to be at Bristol Toyota! Cliff M. -Bristol RI More

It was time for service. I stopped in with the intention of making an appointment for a future day. Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for of making an appointment for a future day. Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for it saved me an additional trip. I was told service would take 45 minutes and they surprised me again when the job was done in 30 minutes. The attitude of the staff and the service is great. I have recommended Bristol to two friends who are lookikng for cars. More

I have been a loyal TOYOTA customer for 25 years, 18years I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave A I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave Anderson and his staff are the essence of customer service. You hear horror stories about bringing your vehicle to "the dealer" for service, ie get what you don't need, over pricing, just another customer etc. that is so not true about Bristol Toyota. I have always been treated like my car was the only one there to be serviced. If I have a question about what they did, it is explained to me in language I can understand ( not that I am an idiot, or "a women"). My houshold has purchased 5 cars in the last 9 years from Bristol, and had service on all of them, plus my older Toyotas that we not bought there. If that doesn't say it all I don't know what else to say but,KEEP UP THE GOOD WORK, AND I am due for a new vehicle in 2010. Thank you Ellen Rawding. More

I have dealt with Bristol Toyota for over 20 years. Excellent service keeps me coming back. In my opinion the Service Dept. is always on the front line. It may take a few hours to purchase a car but Excellent service keeps me coming back. In my opinion the Service Dept. is always on the front line. It may take a few hours to purchase a car but it takes 4 or more years to maintain it. Dave Anderson through the years has demonstrated that he is dependable, honest, professional & extremely knowledgeable about Toyota vehicles. I appreciate the convenience that this dealership has to offer when it comes to service. I usually call up at the last minute to schedule a maintenance appointment & they have always taken me in when I WANT TO COME in! My car gets repaired in a timely fashion & Dave always calls to let me know what's wrong, the cost and would I like to repair it. I appreciate him keeping in touch with me so while I'm at work I need not think about my car. Thanks for the continuous great service. Dave Anderson is a great asset to the dealship. More

We had visited all the local Toyota dealerships to lease a new Camry (we had a 4 Runner whose lease was expiring). Bristol turned out to be the best, not only in terms of price, but in terms of the quality a new Camry (we had a 4 Runner whose lease was expiring). Bristol turned out to be the best, not only in terms of price, but in terms of the quality of their presentation as well. Jesse, our salesman, was great....no high pressure and he knew the product and services extremely well. We also met Brian, the Finance Manager, and had a similar experience with him. Having leased two vehicles at a time for the past 20 years, we've had the occasion to go through this process quite a few times. Some turned out to be good experiences, some were not so good. This was our first experience with Bristol and it turned out to be the best. Stay tuned, Jesse and Brian, we'll be back soon. More