Bristol Toyota

I am from Connecticut and yes I drove to Bristol RI, over an hour drive to purchase my 2nd Camry from the same Salesperson, Steve Axtell. The superb customer service Steve provides is the the reason why its an hour drive to purchase my 2nd Camry from the same Salesperson, Steve Axtell. The superb customer service Steve provides is the the reason why its well worth the drive. When dealing with Steve I feel I'm talking with a friend who I can trust and has my best interest in mind. Steve was very patient with me as I was VERY picky, Steve got exactly what I wanted. After purchasing my first Camry, I was so pleased that I bragged to my friends and family which resulted in a friend making the same trip to Bristol a week later to purchase a new vehicle. I will continue to recommended friends and family to Bristol Toyota. I LOVED my first Camry and I LOVE my second. You have a customer for life! Thank you Steve and the Bristol Toyota family for making this experience so pleasurable. More

This year I made the decision to purchase a new car. I was undecided whether to purchase a Honda or Toyota. After test driving both, I decided on the Toyota, and I decided to purchase this vehicle at Bri was undecided whether to purchase a Honda or Toyota. After test driving both, I decided on the Toyota, and I decided to purchase this vehicle at Bristol Toyota, Bristol, RI. The salesperson, Steve Axtell was there to assist with test driving and answering any questions I had. The overall experience I received from Steve and Bristol Toyota was top-notch. Steve was very thorough during my test drive. He was helpful and accomodating through the pricing process. All the members at Bristol were friendly and extremely helpful. They went above and beyond to make my car buying experience a positive and memorable one. Bristol Toyota has a family oriented atmosphere and I felt like I belong to their family. I would truly recommend Bristol Toyota to friends and family members. I look forward to many years of service with them. Steve Axtell is one top-notched salesperson. I believe he was key to my decision to purchasing my 2009 Toyota Camry. More

4/17/09 In my view, shopping for a car at Christmas 4/17/09 In my view, shopping for a car at Christmas time, with five inches of snow on the ground and the wind chill around -10 degrees, ranks righ 4/17/09 In my view, shopping for a car at Christmas time, with five inches of snow on the ground and the wind chill around -10 degrees, ranks right up there with having your mother-in-law visit for six weeks, or undergoing a root canal without anaesthesia. So when my son and I visited Bristol Toyota Scion on Metacom Avenue in Bristol, RI, I was in full defensive mode, expecting a high-pressure salesman and the customary dealer hassle. I was mistaken. The salesman, Scott Medeiros, was cooperative, helpful, and very low-key. Despite my car-shopping anxieties, I really liked the guy. Although I owned a Bronco and intended to buy a RAV4, I was attracted to a very clean used Camry. My son convinced me that hauling my aching senior carcass into a RAV4 probably wasn't as good an idea as traveling in comfort and style in a Camry. He was right, and I bought the Camry. Scott never exerted the slightest pressure. After the deal was done a question about the alarm system came up, and Bob Dovner, the used car manager, came up with an excellent work-around. He stood by our deal 100 per cent. What a pleasant surprise!! Now, I do understand that the folks at Bristol Toyota are in business to make money, and that their idea of a good deal and my idea of a good deal are not exactly the same. So I suppose that Bristol Toyota would have preferred to sell that Camry at full list plus transportation and dealer prep charges, and I would have preferred to receive the car as a gift, with $500 in crisp new $20 bills on the front seat as a buyer bonus. They didn't give the store away, but they didn't clean out my checking account either. We did cut a fair deal, and I am well satisfied with the Camry and with Bristol Toyota. Scott Medeiros is a very good salesman, and he does what he does very well and with no pain to the buyer. Bob Dovner backed Scott and me all the way, and did the right thing when many dealers just would have shrugged it off and walked away. The Camry has been a joy from git-go, although it does go very fast with very little noise, and I have to watch that heavy right foot lest I attract the attention of the guys in white cars with flashing blue and red lights on top. So the bottom line is that I can honestly recommend Bristol Toyota Scion. My experience has been that they are good people to do business with. More

I purchased a used 2006 Toyota Tundra in April, 2009 from Bristol Toyota Scion. My salesman, Joe DeMelo, did an outstanding job. Joe was knowledgeable, personable, straightfoward, and competent. My overall e Bristol Toyota Scion. My salesman, Joe DeMelo, did an outstanding job. Joe was knowledgeable, personable, straightfoward, and competent. My overall experience at Bristol Toyota Scion was outstanding and I would recomend the dealership to anyone. Brent More

I went to the dealership for three reasons; 1) an oil change, 2) purchase and have installed a roof rack on my 2009 Matrix and 3) to alert Toyota the 5-speed automatic transmission had problems going int change, 2) purchase and have installed a roof rack on my 2009 Matrix and 3) to alert Toyota the 5-speed automatic transmission had problems going into fourth gear when the gas pedal was released, and the transmission would 'lurch' into coasting at about 5 mph as the car was slowing down. The oil change went as expected. The service manager asked my OK for waiting till his best installation mechanic was available to complete the roof rack installation. I agreed and the installation was done as well as an ace mechanic would do. I spoke with the service manager, the parts manager and the dealership owner about the transmission issues. After describing my experiences, the parts manager investigated any possible 'recall' bulletins on the transmission. AND, he found one that described my 'lurch' while slowing to a stop problem. The 'fix' was to replace the existing transmission software program with an updated program. The new software was installed. I was told the tranny has a learning curve as it learns my driving style. I look forward to 'teaching' the new software my driving style and using the very attractive new roof rack. I had difficulty updating the registration for the Matrix as Rhode Island wanted a 'power of attorney' form from Toyota before I could register the Matrix for 2010...it is a leased car. I have no idea whether this is a very unique Rhode Island thing, but Debra Lewis at Bristol Toyota called Toyota in California, and arranged to have a power of attorney form sent to me. What great service. My wife is already talking about leasing a new car from Bristol Toyota when her 2007 Corolla hits its third birthday. More

AA came and jump start my car in my garage because there was no light or any sign of life in my 1994 Toyota Camry. I drove it directly to Bristol Toyota Scion. David Anderson took my car in right away and t was no light or any sign of life in my 1994 Toyota Camry. I drove it directly to Bristol Toyota Scion. David Anderson took my car in right away and told me the problem was my passive alarm controls. After they fixed my alarm controls, they also check my battery. Turned out the batter was bad though it was installed only a month ago. They took the bad one out and installed a new battery for me. By the time I left Bristol Toyota, my car works beautifully. Bristol Toyota was able to fix my car within an hour or something like that,and by my favorite mechanics, Peter. I have been going to Bristol Toyota for routine service for my car since 1994 and they have always been good. This last time was a sudden emergency and they were able to take me in instantly. Where else and in what other professions that I could get such an excellent and speedy service. More

We bought an Avalon-Limited as a retirement car and treat after open heart surgery. Steve compentently answered our questions, showed us respect throughout the process, and went the extra effort when the off after open heart surgery. Steve compentently answered our questions, showed us respect throughout the process, and went the extra effort when the office counldn't find the title, when we asked to have a title change, and when we asked to borrow the owner's manuel while the office obtained the title. Bristol Toyota, and Steve in particular, were recommended to us by a mutual friend and by a daughter who have bought vehicles there. A job very well done made our experience a pleasure. More

Received a card about this online rating service so I checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay that should not be a secret! I have had many preventative maint. services done here and have never had any issues. The service team is excellent at answering all questions and no estimate has ever been too low. My last purchase was in 2005, a Camry XLE 4-Cly. Steve Blakeley was the salesman and he is great at his job. Steve is very thorough and always answered my numerous questions. Delivery was fast and pleasant. Financing through TMCC(TFS) was very good experience. I received an excellent trade-in for my prior Camry and a good price/finance for the new one. My next car is definitely going to be at Bristol Toyota! Cliff M. -Bristol RI More

Purchasing a car from this dealership was efficient, fast, and painless! Brian was amazing and closed the deal within 24 hours. He ordered me a brand new car and held it until I was ready for delivery fast, and painless! Brian was amazing and closed the deal within 24 hours. He ordered me a brand new car and held it until I was ready for delivery. The price was the lowest around. He offered the best financing options and threw in a cargo mat which he knew I wanted for my dog. On day of delivery, car was ready with a full tank of gas. Steven did an amazing job of thoroughly going over all the details of the vehicle in a timely manner. The entire process from start to finish took no more than 2 hours of my time...just the way I like to operate! Thank you Bristol Toyota for great service! I will tell my friends to buy there and will buy my future cars from you. Even though your location is further than I would normally have traveled, (there is a Toyota dealership 2 miles from my house--Bristol Toyota was around 25 miles away) it was well worth the trip! Oh yeah, did I mention that Brian picked me up on the day I was to get my new car so that I wouldn't have to be inconvenienced by having my husband take time out of work???? Amazing!!!! Susan Quinn More

Steve Axtell knows the meaning of customer service. I have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is know have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is knowledgable, friendly and made the whole experience of leasing my brand new Prius wonderful. From negotiating the best deal for me to attaching my license plates I felt like number ONE throughout the whole experience. He is top notch! More