Brinson Ford of Athens - Service Center

I had 2 recent service visits, first for the throttle body to be replaced, the second visit was for new tires, brakes and alignment. Both visits were very good, car was ready as promised. body to be replaced, the second visit was for new tires, brakes and alignment. Both visits were very good, car was ready as promised. More

The service department is one of the best. This is due in no small part because of Mac who I have followed from place to place. He insures his folks are customer oriented. He is knowledgable and imparts in no small part because of Mac who I have followed from place to place. He insures his folks are customer oriented. He is knowledgable and imparts that knowledge to his people. He double checks his workers. He is able to anticipate what the problem many times even before being told. Now if only the upper management would give him a pay raise to insure he stays here life would be good. And if they were to furnish donuts to go with the great coffee it would be greater. And if onlyh someone would simplify this site. This is my second try. More

THE LADY THAT HELPED ME WAS VERY CONSIDERATE AND KEPT ME INFORMED ABOUT THE WORK BEING DONE ON MY VEHICLE. SHE WAS VERY PLEASANT AND SHE EXPLAINED THE WORK INVOICE BEFORE SHE GAVE IT TO ME AND ASKED IF I HA INFORMED ABOUT THE WORK BEING DONE ON MY VEHICLE. SHE WAS VERY PLEASANT AND SHE EXPLAINED THE WORK INVOICE BEFORE SHE GAVE IT TO ME AND ASKED IF I HAD ANY QUESTIONS I AM VERY PLEASED WITH THE SERVICE I HAVE RECEIVED SO FAR FROM EVERYONE AT BRINSON FORD. More

Looked me up in the service waiting center..ask about me & my Dad ask if I was having any more problems with my car...washed & vacuumed car. & my Dad ask if I was having any more problems with my car...washed & vacuumed car. More

Visiting Brinson Ford, I purchased my used vehicle from them. Since then I have had it serviced regularly and new tires have been purchased through them. They have always provided friendly and courteous them. Since then I have had it serviced regularly and new tires have been purchased through them. They have always provided friendly and courteous service. Service is done quickly and efficiently each time I visit. More

Kristy make sure everything is perfect before the vehicle leave the place. Which is good because if I had gotten home and notice it was missing, the cap on the wheel, I may be upset because I live west side leave the place. Which is good because if I had gotten home and notice it was missing, the cap on the wheel, I may be upset because I live west side of the town close CR 753. That would be long ways to go back just for the cap. Brinson is good. More

I went to Brinson Ford for service on my Ford Focus. My ac had stopped working and the two previous places I'd taken it to were unable to diagnose or repair the problem. The problem ended up being somethin ac had stopped working and the two previous places I'd taken it to were unable to diagnose or repair the problem. The problem ended up being something pretty extensive and the tech guy had to literally tear out my whole dash to fix the problem. Kristy was amazing! She was friendly and helpful. She took care of everything necessary to make sure my warranty took care of the cost. She called me several times to let me know how the repair job was progressing and to apologize that the repairs were taking so long. I really appreciated her care and concern! It was something I had not received at the last two places I had taken my car and it is something that is rare in many businesses today.I loved the service I received and will gladly take my car to Brinson Ford again. More

I was travelling home through Athens and starting having trouble with my tires on my 2010 Ford Taurus SHO vehicle. I still had 200 miles until I would be home, so I found the closest Ford dealership, and p trouble with my tires on my 2010 Ford Taurus SHO vehicle. I still had 200 miles until I would be home, so I found the closest Ford dealership, and pulled in. IMMEDIATELY, Scott greeted me and started to assist me with my problem. He did not have my exact tires in stock, but he searched around town to see about getting me tires, even if not from his dealership. No one else had them either. He then started exploring any alternatives with other tires that would suit my car. While trying to make a decision, I contacted my husband and Scott offered to discuss my options with him. He was very personable and extremely concerned about my safety and managed to keep me calm just by being concerning. Before I left the dealership, Scott asked me to be sure to call him once I arrived safely at home, even though he knew it would be around 10:00 at night. I cannot tell you how comforting it was to have such an awesome person to have helped me with a potentially scarey situation. Being a female travelling so far from home, I couldn't have asked for a better situation in such a time of need. I plan to also write a separate letter to the GM of the dealership to let him know about my experience, in case he/she does not see this review. I work in a service oriented business as well and totally understand the importance of GOOD CUSTOMER SERVICE - in my opinion, Scott should teach that class. Thank you! Wendy Broussard Foster More

Everyone was quick to serve and the service advisor actually called me to tell me the job was finished. The other dealer down the road has never done that is the 8 years i've had to use them. actually called me to tell me the job was finished. The other dealer down the road has never done that is the 8 years i've had to use them. More

Everyone was professional and friendly. Have done business there before and will again. Was in and out in good time. Price for changing pollen filter was a bit high. Able to do it myself. Might look business there before and will again. Was in and out in good time. Price for changing pollen filter was a bit high. Able to do it myself. Might look at changing prices on quick item fixes. Took me five minutes to do. More