Brinson Ford of Athens - Service Center

Bill Parrot has been outstanding, extremely professional, courteous and the main reason I countinue to utilize Brinson. He is responsible for me buying the 2010 Lincoln Towncar thatI purchased on 12/7/2012. courteous and the main reason I countinue to utilize Brinson. He is responsible for me buying the 2010 Lincoln Towncar thatI purchased on 12/7/2012. This is the third Lincoln that I have purchased from Brinson. Bill is the main reason that I drive from Tyler to have my cars serviced. Brinson has been a dealer that I have learned to trust. I could do business in Tyler but because of the way that I have been treated; I have elected to drive from Tyler to Athens to purchase and service my vehicles. I hope our relationship continues as it has and I certainly expect that to be the case. More

The wait time while service is being done is quite good. The waiting area has a good TV and the coffee is always available and good and hot. What is most important to me is when I request a certain service The waiting area has a good TV and the coffee is always available and good and hot. What is most important to me is when I request a certain service not be performed they honor my request without a negative response.There are many area service places available at a lessor price but at Brinson I always know what I am getting. Bottom line! I trust them to do what they say they are going to do with approved FOMOCO products. The car wash is a nice added thankyou for your business. If I need a service or tires, etc they let me know without a lot of pressure to purchase from Brinson. My Ford Ranger and its' predecessor Ranger never had service anywhere but Brinsons. It is to bad I will not be able to purchase a new Ranger in the Future! Over the years we have owned Ford 500 Convertable, Escort and Ranger. Since Ranger will not be available it is imperative that I keep our Ranger in tiptop shape. Message to Brinson for Ford: Bring back the Ranger. The F150 I am sure is great but not for 80 year olds. our Rangers in the past have been to California and back, Pennsylvania and back. Its, reliability has always been without question. Why a Ranger? It is a truck, over the road touring vehichle and dependable. Thank you. Ruth More

They were out of loaner cars when we arrived, but they let us use a demo that one of the service managers was using. Everyone was very pleasant and professional. let us use a demo that one of the service managers was using. Everyone was very pleasant and professional. More

Brinson Ford service department is great to deal with. I have had nothing but super experiences working with them, even when things go wrong on occasion. They make everything work out. It's a very friendly have had nothing but super experiences working with them, even when things go wrong on occasion. They make everything work out. It's a very friendly environment. Very upbeat. If you have to have your vehicle serviced this is the place to go. I LOVE my 2013 Ford Fusion!! and they take great care of it for me. More

I am currently on my second vehicle purchased from Brinson. Over a period of appx 8 years, I have all of my service performed here. Bill Parrott is always polite & professional. I trust him and depend Brinson. Over a period of appx 8 years, I have all of my service performed here. Bill Parrott is always polite & professional. I trust him and depend on him to be honest and advise me on the best courses of action. He has never let me down. Everyone is courteous and sincere in their efforts to provide good service. More

Mac has always been helpful and goes above and beyond. He did his best to provide me with the best price when I came in to purchase some tires. Although I did not purchase from them it was a good experience. did his best to provide me with the best price when I came in to purchase some tires. Although I did not purchase from them it was a good experience. More

I brought the vehicle in for a routine 7,500 mile service. I waited on it and it was completed as expected in a reasonable amount of time. service. I waited on it and it was completed as expected in a reasonable amount of time. More

I called ahead of time and Mac said to come on in. I arrived and was taken care of immediately. I did not have to wait a long time and was comfortable in the customer waiting area, great coffee and comf arrived and was taken care of immediately. I did not have to wait a long time and was comfortable in the customer waiting area, great coffee and comfortable quiet area. Everyone going by waved and smiled including the housekeeper. Mac runs a great shop and insures his service techs take care of the customer. Now if only the upper management would furnish donuts with the super coffee. When I drive by on my way to Tyler I often think about stopping by and saying hello and getting a cup of coffee. More

I had 2 recent service visits, first for the throttle body to be replaced, the second visit was for new tires, brakes and alignment. Both visits were very good, car was ready as promised. body to be replaced, the second visit was for new tires, brakes and alignment. Both visits were very good, car was ready as promised. More

The service department is one of the best. This is due in no small part because of Mac who I have followed from place to place. He insures his folks are customer oriented. He is knowledgable and imparts in no small part because of Mac who I have followed from place to place. He insures his folks are customer oriented. He is knowledgable and imparts that knowledge to his people. He double checks his workers. He is able to anticipate what the problem many times even before being told. Now if only the upper management would give him a pay raise to insure he stays here life would be good. And if they were to furnish donuts to go with the great coffee it would be greater. And if onlyh someone would simplify this site. This is my second try. More