Brinson Ford of Athens - Service Center

I recently purchased a SUV from Brinson, this car was used and I did have the occasion to return to the dealership for some repairs. I am very impressed with the service I received from Kim Barnhart, she used and I did have the occasion to return to the dealership for some repairs. I am very impressed with the service I received from Kim Barnhart, she went above and beyond the call of duty not only to have my car repaired but to make sure I was happy with the service. I was most surprised to have a service person, schedule, call to give me status, follow up on the satisfaction of service provided. Kim had a great attitude, willingness to please, and was most helpful with the entire process. I will purchase and return to Brinson due to the service provided by Kim. This lady needs to know that she is special and her efforts have been recognized by her customer. Great employee!! More

While my car was in the service dept. they kept me updated on the progress and how much longer it would take. They replaced the chip in my GPS and changed the oil. Reuben helped me get my phone set up updated on the progress and how much longer it would take. They replaced the chip in my GPS and changed the oil. Reuben helped me get my phone set up again and helped my in programing the GPS. Everyone was very kind and courteous even though I had trouble programing the GPS. Before they replaced the chip my family could not program the GPS and they all have the in their cars. More

I took my car in for an oil change and purchased the works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. More

Brinson kept my vehicle for three days and never fixed it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be to it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be told it was ready. I also had a metal clip on my console I use to fasten my small dog to the seat belt and it had been stolen. I ended up taking my ford to all star in Palestine and will not return to Athens! there is more to complain about but this will suffice. More

Very good service,excellent staff and they work to make sure they get everything right the first time. Would highly recommend their fantastic service department! sure they get everything right the first time. Would highly recommend their fantastic service department! More

We are treated wonderful every time we have our van serviced. The loaner car lets us keep on going until the van is done. THANKS serviced. The loaner car lets us keep on going until the van is done. THANKS More

The service dept at Brinson Ford Athens has great people throughout. the repair of our vehicle was done with pride and quality. The number of items that were repaired or replaced were numerous so the repa throughout. the repair of our vehicle was done with pride and quality. The number of items that were repaired or replaced were numerous so the repair process was lengthy. I received frequent updates from Bill Parrot, Mac Fowler, Kristy Blackard and Greg Frazier pertaining to parts needed/availability, progress of repairs per automotive system ie: Brakes, fuel/carburation, steering/front end, E-Brake and electrical. The technicians that worked on the vehicle were courteous, professional and informational when I had the opportunity to talk with them about the vehicle repairs. More

Our family has been a customer of Brinson Ford Lincoln for many years. It is always a pleasure to do business with the curteous and caring staff. They treat us like family and care for us calling us by na for many years. It is always a pleasure to do business with the curteous and caring staff. They treat us like family and care for us calling us by name each time they see us drive up. We would highly recommend Brinson Ford and plan to continue doing business with them for all of our vehicle needs. More

My asociation with the dealer has to do with the service department. A very difficult intermittent fuel system problem persisted with an F 150 pickup. It required tenacity to find the problem with the failu department. A very difficult intermittent fuel system problem persisted with an F 150 pickup. It required tenacity to find the problem with the failure. The service department found the problem and repairs were made. More

I have had my car and Motor Home in for service several times and have been very satisfied every time. The work has been done in a timley manner and quality work. Wm. D. Rogers times and have been very satisfied every time. The work has been done in a timley manner and quality work. Wm. D. Rogers More