Brinson Ford of Athens - Service Center

Brinson Ford-Lincoln service and management personnel were very friendly and helpful. Their customer service waiting area was very clean. The coffee was fresh. The service wait time was very reasonabl were very friendly and helpful. Their customer service waiting area was very clean. The coffee was fresh. The service wait time was very reasonable. The overall experience was very pleasant. More

Bill Parrot is very honest and will go out of his way to take care of you. I have always been satisfied when he handle my service. take care of you. I have always been satisfied when he handle my service. More

This dealership is the best for sales and service , unbeatable ... This the fifth ford we have bought at Brinson , every body very friendly and helpful... unbeatable ... This the fifth ford we have bought at Brinson , every body very friendly and helpful... More

Had cruse control on & something did not fell right. This had happened 2 or 3 times before. Had it checked out. Service department could not fine anything after having my car a week. Kristy was very he This had happened 2 or 3 times before. Had it checked out. Service department could not fine anything after having my car a week. Kristy was very helpful and kind. Just hope that I don't have any more problems with the cruse control. But if I do, I will be back to see you. Your always so helpful. Thank you. More

I have a long term maintenance contract from purchasing a new Ford truck in January, 2009. I get reminders via mail to come in for service. I never need an appointment for service. They always do an extensiv new Ford truck in January, 2009. I get reminders via mail to come in for service. I never need an appointment for service. They always do an extensive check on the vehicle besides the scheduled service. They are quick and efficient. I am very satisfied with their service. More

I recently purchased a SUV from Brinson, this car was used and I did have the occasion to return to the dealership for some repairs. I am very impressed with the service I received from Kim Barnhart, she used and I did have the occasion to return to the dealership for some repairs. I am very impressed with the service I received from Kim Barnhart, she went above and beyond the call of duty not only to have my car repaired but to make sure I was happy with the service. I was most surprised to have a service person, schedule, call to give me status, follow up on the satisfaction of service provided. Kim had a great attitude, willingness to please, and was most helpful with the entire process. I will purchase and return to Brinson due to the service provided by Kim. This lady needs to know that she is special and her efforts have been recognized by her customer. Great employee!! More

While my car was in the service dept. they kept me updated on the progress and how much longer it would take. They replaced the chip in my GPS and changed the oil. Reuben helped me get my phone set up updated on the progress and how much longer it would take. They replaced the chip in my GPS and changed the oil. Reuben helped me get my phone set up again and helped my in programing the GPS. Everyone was very kind and courteous even though I had trouble programing the GPS. Before they replaced the chip my family could not program the GPS and they all have the in their cars. More

I took my car in for an oil change and purchased the works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. works package; they did not vacuum out my car. I expected them to at least vacuum out the front driver's floor and the front passenger's floor. More

Brinson kept my vehicle for three days and never fixed it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be to it. i was given various excuses for why it was not repaired including the computers were down all day only to be called thirty minutes later to be told it was ready. I also had a metal clip on my console I use to fasten my small dog to the seat belt and it had been stolen. I ended up taking my ford to all star in Palestine and will not return to Athens! there is more to complain about but this will suffice. More

Very good service,excellent staff and they work to make sure they get everything right the first time. Would highly recommend their fantastic service department! sure they get everything right the first time. Would highly recommend their fantastic service department! More