Brinson Ford of Athens - Service Center

Service was for a 10k oil & filter change and tire rotation. All service was performed within one hour which also included a free car wash. Waiting area was very clean & comfortable - coffee was goo rotation. All service was performed within one hour which also included a free car wash. Waiting area was very clean & comfortable - coffee was good. More

Service is always great. The dealership is getting to be over priced for service and parts. I do not want to change, but may have to because of the price. Bill Turner over priced for service and parts. I do not want to change, but may have to because of the price. Bill Turner More

I received notification from Ford that my Explorer had two recall on it. I contacted Brinson's service department and they said they had to order the parts. I was hoping to get the repairs done while i wa two recall on it. I contacted Brinson's service department and they said they had to order the parts. I was hoping to get the repairs done while i was on vacation because I work out of state and my wife is disabled. I had to leave before the parts came in and Bill Parrot stepped up to the plate to ensure that I was satisfied. He arranged to have my vehicle picked up, repaired, and returned the same day. I cannot express how grateful I am for Bill's concern for my situation. Bill is an asset for Brinson Ford in Athens and to the Ford brand everywhere! Thanks again Bill for getting us through a difficult situation. More

My wife and I have had a problem with the SYNC system since we brought the car in February. Specifically, the problem was connecting a cell telephone and then being able to hear it over the SYNC system. since we brought the car in February. Specifically, the problem was connecting a cell telephone and then being able to hear it over the SYNC system. I made three calls to the SYNC helpline which was not very helpful. I dropped the car off for the specialist to work on the problem. The SYNC specialist was able to verify the problem, perform a "master reset" and everything works as it should. After having this problem for seven months, it is a relief to finally get it FIXED. More

Brinson has done repair work on my 6.0 diesel F250 several times. Only one time was there a problem. It took 3 returns to get everything fixed. But, they worked with me on the price. They are alwa several times. Only one time was there a problem. It took 3 returns to get everything fixed. But, they worked with me on the price. They are always very nice and thorough. As with all dealer the price is higher but hopefully the warranty and quality of work is better. More

They are usually right on the money when they tell me how long I have to wait for an oil change, or other service. I really appreciate that. long I have to wait for an oil change, or other service. I really appreciate that. More

Overall experience good. They had to keep my car overnight so they gave me a loaner car. Service employees were courtious and helpful. They answered all my questions in a way I could understand. overnight so they gave me a loaner car. Service employees were courtious and helpful. They answered all my questions in a way I could understand. More

Friendly, professional personell. Quality work at a reasonable rate. Timleness of maintenance. Awesome Team!! Suggestions were offered for future maintenance checks. You have too many requirements reasonable rate. Timleness of maintenance. Awesome Team!! Suggestions were offered for future maintenance checks. You have too many requirements on why I am giving this rating!! More

I was real pleased the way Kristy took care of both my vehicles. I told her what I wanted done and she made sure it was done to my satisfaction. Kristy was very pleasant to work with and when I left the v vehicles. I told her what I wanted done and she made sure it was done to my satisfaction. Kristy was very pleasant to work with and when I left the vehicles there I knew they would be serviced right. More

I see these positive reviews and that's all well and good but I can only speak to what I've personally experienced. I've gotten bad customer service in the past many times in my life but never in my 40 good but I can only speak to what I've personally experienced. I've gotten bad customer service in the past many times in my life but never in my 40 plus years have I ever been told by a service manager, "You got what you paid for.." after giving you $826.00 of my hard earned money and then 1 day later I'm having the same problems. You have the nerve to tell me that and refuse to resolve my problem. You will never see my face or vehicle in your Ford facility ever again and you surely will not get my recommendation or referral to anyone else. That's for sure. I've never experienced such awful customer service at this level....EVER!! More