Brinson Ford of Athens - Service Center

My wife and I have had a problem with the SYNC system since we brought the car in February. Specifically, the problem was connecting a cell telephone and then being able to hear it over the SYNC system. since we brought the car in February. Specifically, the problem was connecting a cell telephone and then being able to hear it over the SYNC system. I made three calls to the SYNC helpline which was not very helpful. I dropped the car off for the specialist to work on the problem. The SYNC specialist was able to verify the problem, perform a "master reset" and everything works as it should. After having this problem for seven months, it is a relief to finally get it FIXED. More

Brinson has done repair work on my 6.0 diesel F250 several times. Only one time was there a problem. It took 3 returns to get everything fixed. But, they worked with me on the price. They are alwa several times. Only one time was there a problem. It took 3 returns to get everything fixed. But, they worked with me on the price. They are always very nice and thorough. As with all dealer the price is higher but hopefully the warranty and quality of work is better. More

They are usually right on the money when they tell me how long I have to wait for an oil change, or other service. I really appreciate that. long I have to wait for an oil change, or other service. I really appreciate that. More

Overall experience good. They had to keep my car overnight so they gave me a loaner car. Service employees were courtious and helpful. They answered all my questions in a way I could understand. overnight so they gave me a loaner car. Service employees were courtious and helpful. They answered all my questions in a way I could understand. More

Friendly, professional personell. Quality work at a reasonable rate. Timleness of maintenance. Awesome Team!! Suggestions were offered for future maintenance checks. You have too many requirements reasonable rate. Timleness of maintenance. Awesome Team!! Suggestions were offered for future maintenance checks. You have too many requirements on why I am giving this rating!! More

I was real pleased the way Kristy took care of both my vehicles. I told her what I wanted done and she made sure it was done to my satisfaction. Kristy was very pleasant to work with and when I left the v vehicles. I told her what I wanted done and she made sure it was done to my satisfaction. Kristy was very pleasant to work with and when I left the vehicles there I knew they would be serviced right. More

I see these positive reviews and that's all well and good but I can only speak to what I've personally experienced. I've gotten bad customer service in the past many times in my life but never in my 40 good but I can only speak to what I've personally experienced. I've gotten bad customer service in the past many times in my life but never in my 40 plus years have I ever been told by a service manager, "You got what you paid for.." after giving you $826.00 of my hard earned money and then 1 day later I'm having the same problems. You have the nerve to tell me that and refuse to resolve my problem. You will never see my face or vehicle in your Ford facility ever again and you surely will not get my recommendation or referral to anyone else. That's for sure. I've never experienced such awful customer service at this level....EVER!! More

Brinson Ford-Lincoln service and management personnel were very friendly and helpful. Their customer service waiting area was very clean. The coffee was fresh. The service wait time was very reasonabl were very friendly and helpful. Their customer service waiting area was very clean. The coffee was fresh. The service wait time was very reasonable. The overall experience was very pleasant. More

Bill Parrot is very honest and will go out of his way to take care of you. I have always been satisfied when he handle my service. take care of you. I have always been satisfied when he handle my service. More

This dealership is the best for sales and service , unbeatable ... This the fifth ford we have bought at Brinson , every body very friendly and helpful... unbeatable ... This the fifth ford we have bought at Brinson , every body very friendly and helpful... More