Brinson Ford of Athens - Service Center

Great Experince Overall great experience from my initial contact to discuss and identify my issues to determining the fix and handling the warranty process. Follow u Overall great experience from my initial contact to discuss and identify my issues to determining the fix and handling the warranty process. Follow up during the process was spot on. MM More

Excellent work, except I noticed after I left my clock did not work. Tried to reprogram it and it didn't take. Called on Monday 7-28-14 and was told that there work, except I noticed after I left my clock did not work. Tried to reprogram it and it didn't take. Called on Monday 7-28-14 and was told that there were several problems with others ,when the computer is reset . Waiting on recall from Ford for the problem. More

First Free oil change Went over to pick up the owners manual that wasn't in the truck when I bought it. Kristy had ordered one for me at no cost. Decided to get my free f Went over to pick up the owners manual that wasn't in the truck when I bought it. Kristy had ordered one for me at no cost. Decided to get my free first oil change. Got there after lunch, but just in time for the tech to take his. Had to wait 1 1/2 hours to get the oil change and tire rotation, but it was free. More

A Pleasure I scheduled a 15,000 mile service check on my wife's Lincoln MKX for 9:30 A.M. I arrived two minutes late, at 9:32 A.M. due to construction on highwa I scheduled a 15,000 mile service check on my wife's Lincoln MKX for 9:30 A.M. I arrived two minutes late, at 9:32 A.M. due to construction on highway 19. The automobile was promptly serviced with a new filter and oil - a 27 point check for everything else. The auto even received a wash job. Everything was complete and ready to go in roughly one hour. I did not check the time closely, I was reading a book in the waiting area and having a free cup of coffee. A great day. More

Broken A/C My rear A/C on my Expedition went out shortly after the warranty period was over. The service department offered to contact Ford to see if they could My rear A/C on my Expedition went out shortly after the warranty period was over. The service department offered to contact Ford to see if they could get some financial help for me. They told me they can offer a one time assistance on large repairs that are needed close to the end of the warranty. Ford covered half of the cost of my repairs. I appreciated it so much. They didn't have to tell me about the program but they did and that made me feel they were being honest with me about my car. More

Came to get first oil change on my new car. Great job Came to get first oil change on my new car. Great job and time was not a problem. Saw us as soon as we arrived there. Came to get first oil change on my new car. Great job and time was not a problem. Saw us as soon as we arrived there. More

substandard repair service took in my 2001 Ford for repair, failed to fix it right the first time, took it in a second time, more mechanical problems, ran good for 3-4 months, t took in my 2001 Ford for repair, failed to fix it right the first time, took it in a second time, more mechanical problems, ran good for 3-4 months, then same problem they repaired the second time , blamed it on the Ford parts, offered to repair if I were to bring it in for a third time, lost trust and don't feel it is my responsibility to take my time and energy going in for a third time, I take it into a mechanic that is not affiliated with Ford More

Service was for a 10k oil & filter change and tire rotation. All service was performed within one hour which also included a free car wash. Waiting area was very clean & comfortable - coffee was goo rotation. All service was performed within one hour which also included a free car wash. Waiting area was very clean & comfortable - coffee was good. More

Service is always great. The dealership is getting to be over priced for service and parts. I do not want to change, but may have to because of the price. Bill Turner over priced for service and parts. I do not want to change, but may have to because of the price. Bill Turner More

I received notification from Ford that my Explorer had two recall on it. I contacted Brinson's service department and they said they had to order the parts. I was hoping to get the repairs done while i wa two recall on it. I contacted Brinson's service department and they said they had to order the parts. I was hoping to get the repairs done while i was on vacation because I work out of state and my wife is disabled. I had to leave before the parts came in and Bill Parrot stepped up to the plate to ensure that I was satisfied. He arranged to have my vehicle picked up, repaired, and returned the same day. I cannot express how grateful I am for Bill's concern for my situation. Bill is an asset for Brinson Ford in Athens and to the Ford brand everywhere! Thanks again Bill for getting us through a difficult situation. More