Brinson Ford of Athens - Service Center

I've been a Customer of the Athens ford dealership since 1999.. I've been bringing my 34 foot RV with a ford V10 to Athens Brinson since 2014 for oil change and service. The cost has always been around 1999.. I've been bringing my 34 foot RV with a ford V10 to Athens Brinson since 2014 for oil change and service. The cost has always been around $60. With the pandemic my RV has been in storage for almost 2 year. I made an appoint this year to get it serviced and inspected. When I went to check out the bill was $188. I paid it and went home and after thinking about it I stop and asked the service manager why the $120 increase? He told me he had to charge additional for the heavy hoist. I told him they have never put my RV on a hoist in the past and I have watched them change the oil in the back lot. He told me that the heavy lift charge was implement by him when he became Service Manager two years ago and walked away. His walking away maddened me so I told him my RV and ford vehicles purchased from Brinson will never be brought back to Brinson for service again. There are other dealerships for service in the area. An additional $120 for an oil change is outrages . More

I have had two poor experiences with Tyler Ford. I decided to go out of town and try Brinson Ford. I have to say, Shaun in the service department, went above and beyond to make sure that I was complet decided to go out of town and try Brinson Ford. I have to say, Shaun in the service department, went above and beyond to make sure that I was completely satisfied. He listened to my concerns and took them seriously, got me in for service the next morning, provided me a loaner vehicle and repaired the problem within 24 hours without trying to push new parts on me! Wow I am so impressed with Shaun… Will continue my service at Brinson Ford because of the service I got with Shaun. More

On 1-16-2021 I went up to look at a 2011 chevy tahoe and had a sales man by the name of Tevan. He done everything he could to make buying a car easy I would recommend him to anyone looking to buy a vehicle had a sales man by the name of Tevan. He done everything he could to make buying a car easy I would recommend him to anyone looking to buy a vehicle at Bronson ford in Athens tx. They should move him up . More

Bad vehicles and service department Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust fumes. Also has a bad noise coming from the dash in which I was told they could not fix because thats under the 12 month 12000 mile warranty. Explore just went over 12000 mile warranty. They said 36000 bumper to bumper warranty doesnt cover that. We tried getting the car in months ago before 12000 miles and they kept saying not to bring it in until it makes the noise. The noise would come and go so they said dont bring. Now they say they cant fix it. The Ford F150 is going in to shop tomorrow for safety recall and when starting a huge cloud of white smoke pours out of the tailpipe which is very embarrassing to drive. Im not satisfied with my vehicles at all. When you buy new cars you dont expect everything to go wrong with them in the first year of driving them. More

I was pleased with my experience It was a pleasure to deal with the personnel there was no pressure, they had a vehicle that I was interested in and they answered all my questions & t It was a pleasure to deal with the personnel there was no pressure, they had a vehicle that I was interested in and they answered all my questions & then some. I am pleased and would recommend them. More

Buying 2 Trucks in 1 Day We went in for service on our F150. While waiting on repair estimate, we walked around the lot looking at F250s. We found a used F350 of interest, and We went in for service on our F150. While waiting on repair estimate, we walked around the lot looking at F250s. We found a used F350 of interest, and asked the salesman for a price. In the meantime, service informs us that the extended warranty has expired on the F150. So Matt brings a red F150 for us to look at and John has located a red F350 at another dealership. We discussed prices and ended up signing papers on both trucks. We now have his and hers matching trucks. But the service didn't end there with our signatures. They are swapping, an external gas tank and grill guard. The F350 has to have the Gooseneck hitch added also. But service continues. All this starts on a Thursday and continues through Friday. The trucks can't get completed before Tuesday of the following week. They provide us with a used F350 complete with Gooseneck hitch so we can pull our 40 foot trailer to the dealership for service work. By the way. We only drove 7 hours from our new property to our old property in Athens area. Ending up buying 2 new trucks from the dealership we traded with many times. More

Wonderful Service 5 - Star service from Jeremy VanDeman and the crew in the Brinson service department. Great communication, nice loaner car, and quality work. They w 5 - Star service from Jeremy VanDeman and the crew in the Brinson service department. Great communication, nice loaner car, and quality work. They worked with FMC to have my repairs covered under my warranty. Washed my car prior to my pickup. Thanks for taking care of me! More

Excellent I bought my car here and the sales and finance were wonderful Service dept on my 1st appt right on cue. Will definitely be a customer for life. I bought my car here and the sales and finance were wonderful Service dept on my 1st appt right on cue. Will definitely be a customer for life. Amd thank you for the shirts for my granddaughters. More

Satisfied The people at Brinson Ford make everything so easy to get the service I need for my car. They are knowledgable and efficient and caring. Thanks Beinso The people at Brinson Ford make everything so easy to get the service I need for my car. They are knowledgable and efficient and caring. Thanks Beinson Ford! More

They're Just Fine - No Surprises The service folks are friendly and do what needs doin'.... Can't ask for much more than that. When it comes time for a new truck, I'll probably go se The service folks are friendly and do what needs doin'.... Can't ask for much more than that. When it comes time for a new truck, I'll probably go see them first. More