Brinson Ford of Athens - Service Center

The Explore set for a month. Repaired everything needed but it still wouldn't start. Decided to have it towed to Brinson to be checked out, were very surprised when they called back and asked for the oth but it still wouldn't start. Decided to have it towed to Brinson to be checked out, were very surprised when they called back and asked for the other key. I only had the one key. They then told me it was the key. They were very curtious and helpful. They did not treat me as a woman that didn't know about cars, my husband is a retired mechanic, so I do know a little about vehicles. The price was a lot less than anticipated. They did a great job. More

It was great to know Bill was working Sat. 7/21 when I had battery problems. He jumped on it right away. Great Job! Thanks had battery problems. He jumped on it right away. Great Job! Thanks More

I bought a new F-150 supercrew at the dealership in 2004. It has not been serviced anywhere else. I have had wonderful service with this dealership and the people are great. I had a little incident on my las It has not been serviced anywhere else. I have had wonderful service with this dealership and the people are great. I had a little incident on my last service visit, I had called to order shocks for the rear of my vehicle, because when I had the last regular service done they found one shock leaking. Iwas called a couple of days later saying my shocks were in. I came up the next day to get the work done. The service dept. removed the old shocks and found the they had received the wrong replacement shocks. The service rep. came and told me the situation and that he was trying to find the correct parts, whicch he did and they were installed within a reasonable time,saving me another trip as I live on Lake Palestine south of Chandler,which is about 30 miles oneway. I appreciate the effort made to get my vehicle fixed without more inconvience. Your people have always been friendly and professional. I wish all businesses I deal with were like yours. Respectively Yours Herbert W. Botts More

I felt the quick service to my son's vehicle issues were outstanding and I will recommend this dealership to my friends and family in the future. Scott took care of us in an extremely professional manner. outstanding and I will recommend this dealership to my friends and family in the future. Scott took care of us in an extremely professional manner. More

After receiving several notices to bring my 2008 Ford Focus in for a 30,000 mile check, even though it had not yet reached that mileage, I took it in for that reason and an oil change. I had also receiv Focus in for a 30,000 mile check, even though it had not yet reached that mileage, I took it in for that reason and an oil change. I had also received a letter which stated that my year and model of car was in demand and there was fair incentive, enough for me to look around while I waited for my car. Rodney Blanton was very helpful with taking me on test drives with the 2012 Focus and Fiesta. So now I am a proud owner of a Fiesta! More

I contacted this dealership after receiving a recall notice. They took care of the issue for me. Bill Parrott provided very courteous and efficient service. notice. They took care of the issue for me. Bill Parrott provided very courteous and efficient service. More

Everyone works very hard to get what you ask for. The Everyone works very hard to get what you ask for. The service charges figured using the book pricing does not reflect actual hours spent on the car. Everyone works very hard to get what you ask for. The service charges figured using the book pricing does not reflect actual hours spent on the car. The trade in pricing seems a little low and the ford trade stimulus $1000 was not applied to the customer benefit side if the price. it was included as part of the trade in allowance, not in addition to the trade in price. More

Each time my wife brings her Lincoln TownCar in for Each time my wife brings her Lincoln TownCar in for service, the staff is very friendly, work done correctly first time. Same with my truck. Alth Each time my wife brings her Lincoln TownCar in for service, the staff is very friendly, work done correctly first time. Same with my truck. Although this last time the sales department didn't seem to want to work with me on purchasing a Ford F150 crewcab - we ending up bying a 2011 - new -- from a Ford dealership in another town. We will continue to use Brinson for all service done on the vehicles. More

Can't remember the warranty repair part, but was told it would be from Monday until Friday to receive the part. I explained about a hospital procedure the next day in Tyler and my car was ready for me Mond would be from Monday until Friday to receive the part. I explained about a hospital procedure the next day in Tyler and my car was ready for me Monday night. I was extremely pleased. More

Bill always does a good job for me. He will make sure you are happy with your service. I have always been happy with Brinson Ford when I go in to see Bill. Keith are happy with your service. I have always been happy with Brinson Ford when I go in to see Bill. Keith More