Brinson Ford of Athens - Service Center

Very helpful and professional, laShawna was very helpful and friendly and personable in making appointment and upon checking out. All of my experiences have been good at the Athens dealership. and friendly and personable in making appointment and upon checking out. All of my experiences have been good at the Athens dealership. More

Incredibly terrible service! I'd recommend going elsewhere! Unbelievably arrogant and won't do the right thing to handle. Super poor service after spending 120k plus and refuses I'd recommend going elsewhere! Unbelievably arrogant and won't do the right thing to handle. Super poor service after spending 120k plus and refuses responsibility! Drive to Tyler or Dallas! Avoid at all costs. Had to sue to get them to do the right thing. Feel free to respond to this and I'd be happy to share all details to avoid you having to go through the same thing! More

Shoutout to Richard Dunkerson (GM) and Bo Grant (Service) of Brinson Ford of Athens for the exceptional service I received this week, Even though I presented my Nissan Altima having electrical problems this of Brinson Ford of Athens for the exceptional service I received this week, Even though I presented my Nissan Altima having electrical problems this Ford Dealership diagnosed the problem, provided a free loaner car, and did not overcharge for the over the top care they provided a non-Ford customer. They communicated with me by text as they progressed and even washed my car when completed. I cannot recommend this dealership highly enough for their professionalism and quality service. Having said that, I did give Bo (a rabid Alabama fan) grief over AL stealing my Univ of Washington Husky FB coach to replace Saban. More

Well, I'm not sure they were completely honest with me about the cost of fixing my 2009 Mercury Milan. My car only had 81,000 miles with a V-6 engine and it shouldn't have cost the price you quoted me to about the cost of fixing my 2009 Mercury Milan. My car only had 81,000 miles with a V-6 engine and it shouldn't have cost the price you quoted me to fix it. Also, I had purchased 4 cars previously from the dealership in Athens, and should have gotten a much better discount on the car I purchases. More

Really appreciate the folks in service department, especially Mr. Smith. Fleet vehicle service is what it should be. Thanks. especially Mr. Smith. Fleet vehicle service is what it should be. Thanks. More

presley answered the phone so bubbly with my millions of questions and sent me to service where i was very pleased on how fast everything was. questions and sent me to service where i was very pleased on how fast everything was. More

Great place service department has always been very helpful and friendly will recommend to others helpful and friendly will recommend to others More

I like Ford they are the best. i bought (3 cars) from them in the past.very good,and very friendly.Thanks ,Ford Team. i bought (3 cars) from them in the past.very good,and very friendly.Thanks ,Ford Team. More

Service personnel were great. They scheduled for a certain date and time and had my vehicle ready when promised They scheduled for a certain date and time and had my vehicle ready when promised More

I have been waiting 10 months on parts for one recall and nearly 2 months on another. The Service team at Brinson went out of their way to track parts availability and contacted the moment they had the appro nearly 2 months on another. The Service team at Brinson went out of their way to track parts availability and contacted the moment they had the appropriate parts in hand. Going the extra mile always gains my deepest respect and my business. Brinson is not my geographically closest Ford dealer; however, they are always my first choice when it comes to customer service. The service was accomplished in the exact timeframe that I was promised. More