Brinson Chrysler Dodge Jeep Ram

Watch and question their numbers. Typical shady dealership trickery changing the numbers hoping you won’t notice, playing games like trying to pressure you into putting money down whe Typical shady dealership trickery changing the numbers hoping you won’t notice, playing games like trying to pressure you into putting money down when you don’t need to, continuing to negotiate after the deal, and even giving the old “I’m probably going to get fired for this” line to which I laughed out loud. My wife and I arrived knowing the exact vehicle we wanted to purchase. Spoke with a polite, knowledgeable, and relatable salesperson. Worked a deal on a $91k MSRP for just under $61k after trade and add ons. So we had plenty of equity to get the financing done. Salesperson said everything looked great and moved me to finance where things went off the rails. Typical finance guy that tries to act hard-nosed and “is what it is” so you’ll think you don’t have options and you won’t negotiate. He reads me my approval and tells me the monthly payment. I of course told him no, that’s over $200 a month more than it should be. He tells me my credit must have been good before but not now and that the interest rate would be much higher than before. I told him I knew rates are higher now but his rate was far higher than what it should be. We all know the dealership makes money of our interest rate so that’s the usual tactic. Then he told me I needed to put some money down to get the rate lower. I told him that wasn’t happening. He continued to pressure me to do so and I repeatedly told him no. I had an auto loan calculator open on my phone and started running numbers. I noticed even at the interest rate he stated, the numbers didn’t make sense. I asked him what the total finance amount was and he gave me a number just over $64k. That was over $3k more than the deal the salesperson and I had agreed on. When I called him out on it he left the room and said he’d find out what happened. The correct amount was right there in front of him on the deal sheet. He was either doing something shady and hoping I wasn’t going to question it, or the guy just doesn’t know how to enter numbers into the computer. To me it was obvious some shady stuff was going on. He came back in and put in the correct numbers. He still came up way off from what the payment should be and again pressured me to put money down. He then began trying to negotiate the payment “I’d be good with”. I stood my ground and told him I had a 4.5 hour drive home so I needed to hit the road. When I walked out I was met by the salesperson and his manager. I told them we couldn’t make it happen. They then tag teamed up, pressuring me and telling me how they were already losing money on the deal and how much vehicle I was getting for my money. (Two days later I saw they posted my trade in for over $27k when they gave me $21k for it. I know the business and that doesn’t bother me but to tell me they are losing money on the deal is just a huge lie.) Both were talking over each other I’m sure just trying to confuse and overwhelm me. They then started trying to negotiate a payment that would work for me. I caved a bit and went up $25 per month. The manager said he’d make it happen and head to the finance office saying “I’ll probably lose my job for this” to which I laughed loudly and said “you’re not going to lose your xxxx job”. He returned and said they had it worked out. I went back into finance and finished up the deal. In the end I didn’t feel great about it because I know they still got over on me a bit but it was a deal I could live with. So after that I just put on a smile and played nice to get delivery wrapped up and get headed home. The salesperson had said they would hand wash the vehicle and fill it up. When he brought it around it had been washed. Once I left, I looked down and saw less than a 1/4 tank of fuel. So I guess they saved themselves the cost of a tank of fuel too. My summary. Upon arrival I really thought I had found a smaller dealership that would be different than the big city high pressure places. I was wrong. More

This is by far the worst dealership! I have a 2014 jeep Grand Cherokee ecodiesel. I drove into Brinson CJDR on April 29,2022 with oil in coolant reservoir. I was told I needed a new eng I have a 2014 jeep Grand Cherokee ecodiesel. I drove into Brinson CJDR on April 29,2022 with oil in coolant reservoir. I was told I needed a new engine because someone else’s jeep was there with the same issues. I picked it up on May 9 ,2022 because they wouldn’t do a diagnostic, and lied on me in writing on the duplicate workorder. Then on June 23, 2022 I was instructed by email from FCA that my “engine” is under warranty and was told to take my car to Brinson by name and address or the warranty would be voided. I told them I knew it didn’t need an engine, they said it did. I was told the engine would cost $16,000. I was then given an estimate for $29,714.51. I have sent several emails, and calls to FCA and no help. They said my heads and orings was the cause of my engine failure, and the warranty wouldn’t cover that. When I called the service manager at Brinson, I recorded the phone call he stated they couldn’t find what caused the failure. He also said they had taken parts off my engine which I didn’t give permission for. My jeep sat outside with my engine apart for months. I had already spoken with an area manager for a year. I tried to make a compromise/ agreement. I’ve gone to pick my jeep up 3 times after being told it’s fixed and ready to go. On February 21, 2023 I went in to get my jeep and they had broken allot of stuff they didn’t even work on. On March 17, 2023 I went back in to Brinson to get my jeep after an email saying it’s ready again, I got in drove and had to turn around due to an awful chemical smell. I pulled up my nose and eyes running, lightheaded, and short of breath. I already told them there was a chemical smell back in February as well. The mechanic came out said it was antifreeze smell, they lifted the hood and black smoke was coming out and the young man said the PCV hose was not connected. I was sick the whole weekend, went to the Dr on Monday 20, March 2023 and emergency room again on March 26,2023 was told I had carbon monoxide poisoning. I don’t trust this dealership. My husband bought a cabin monoxide detector and tested the vehicle to get it home. We got home and there are so many broken and missing parts. They won’t do anything, they don’t reply, they just ignore the customer. BEWARE of THIS DEALERSHIP!!!!! More

They overcharge there warranty and do not honor them. And also make excuses to not honor them. they will do anything to get around them and void the warranty. Going so far as making them go to another dealer also make excuses to not honor them. they will do anything to get around them and void the warranty. Going so far as making them go to another dealership and buying a new warranty. More

Thank You Ms. Jessica in the Service Department for all of your help and being so kind! I really appreciate everything you did for me! of your help and being so kind! I really appreciate everything you did for me! More

One of the worst experiences to date with cars I want to state that the sales person and the GM were extremely nice and empathetic and helpful. Once you get above that where decision are made with I want to state that the sales person and the GM were extremely nice and empathetic and helpful. Once you get above that where decision are made with Chet Brinson the owner it was a nightmare. I purchased a car for my 16 year old. Main concern was Clean CARFAX and no smoke. Nobody wants a wrecked car. Car was delivered and there was a problem with the back end of the car. After a lot of back and forth dealership tried to rectify the situation and put a new rear end in the car. I asked again has this car been hit it sure seems like it. Slowly after 6 mo of ownership the car is loose and the back end is creaking and I decided I wanted to trade the car in. 3 dealerships in a row said this car was involved in 2 accidents. TWO accidents???! Wow,all of these dealers didnt want my trade and so I reached back out to Brinson. GM was empathetic and said he would do what he could to help. The key point he was nice. I ended up talking to Chet the owner and I said Im stuck. You will buy my car for low wholesale but I cant afford anything on your lot. Nothing. It pigeon holes me to a Jeep/Ram/Dodge and those vehicles do not work and now im sitting in a big negative due to COVID-19 and the used market tanking, Plus owning a car for only 5 months. The part that made me the most angry was the accusatory tone of Chet, his personality was brash and rude the second he got on the phone. He told me people drive wrecked cars that are fixed all the time. I said not me. I believe they are never right again. If people liked wrecked cars then all these dealers would want my car and CARFAX wouldnt be around. I also said I purchased this car because it didnt have wrecks and that was key for me. Brinson Auto uses Autocheck vs Carfax. If you buy a car with them, make sure you pay 27.00 and get the carfax as well to see if they match. Autocheck is not the same thing and not as current or widely used as Carfax. I was hung up on and told to leave his staff alone. I have been professional and courteous and even given praise where it was merited. I would NEVER buy a car with Brinson Auto group due to the owner Chet Brinson. Worst ever conversation I have had with a dealer in 28 years of buying a lot of vehicles. Take your money elsewhere. Terrible Terrible Terrible! More

Service Department is Amazing! This dealership is a godsend! My Grandmother, Kathy, originally bought her car from another dealership that was a nightmare through and through. We kn This dealership is a godsend! My Grandmother, Kathy, originally bought her car from another dealership that was a nightmare through and through. We knew her vehicle needed some repairs from how it was driving but after being told 3 times by the dealership that she purchased it from that there was nothing wrong with it, she didn’t know what to do since obviously that dealership had zero integrity. Luckily she was referred to Toliver Dodge in Corsicana and words cannot express how amazing the experience was. Her service advisor, Jon Peeler, listened to her very intently and assured her that her concerns would be addressed with the utmost care and boy did they ever! She only had a few weeks left on her power train warranty which worried her but not after Jon and the mechanics got ahold of her vehicle. They completely rebuilt the transmission and fixed her oil pan leak along with some other needed repairs in record time and assured her that they were here to help if anything else should arise. It’s sad that the dealership she originally purchased her “certified pre-owned” from would try and take advantage of an old woman like that but thankfully Toliver Dodge, Jon and his team came along and sent her into the Holidays with renewed spirit. Seriously, no matter the drive, this place deserves your business! Thank you Jon for taking such good care of my Meme! More

Happy Face I bought a clean used jeep. Everyone is very nice. Even after the sale. Haven't bought a car in 10 years, very impressed. Any of the sales people are I bought a clean used jeep. Everyone is very nice. Even after the sale. Haven't bought a car in 10 years, very impressed. Any of the sales people are nice. I used Zack Barnes. Thanks every one! More

Helped We were driving to Galveston and we hit something in the road ... driving a Honda. We pulled in explained what happened and ask them to check tires an We were driving to Galveston and we hit something in the road ... driving a Honda. We pulled in explained what happened and ask them to check tires and air them up. They put the car up on the rack and inspected underneath and aired up all tires. Thanks Bert!! More

Worst ever Toliver service center is a joke , they have no clue in what they are doing or talking about, they keep my truck 6 weeks just to mess it up worst than Toliver service center is a joke , they have no clue in what they are doing or talking about, they keep my truck 6 weeks just to mess it up worst than it was , they lie to u , and make things up just to get u out the door , the new service manager Eric is a scammer , please people beware of this service department. More

Great experience!!! We experienced an awesome sales staff who made the whole process a fantastic one. Marcus Jones is one of the best salesman we have ever had. Friendly, We experienced an awesome sales staff who made the whole process a fantastic one. Marcus Jones is one of the best salesman we have ever had. Friendly, professional and even found something in common with my husband to talk about. They whole team at Toliver worked together to make it happen. More