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Brilliance Subaru - Service Center

Elgin, IL

4.9
220 Reviews

220 Reviews of Brilliance Subaru - Service Center

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November 06, 2023

Service was done in a timely fashion. . Nice place to hang out while awaiting service. . More

by zaworskib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Brilliance Subaru responded

Thank you for the 5 star review and feedback, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

November 06, 2023

Appreciate early morning availability for service. It is a clean and well stocked waiting room. Clear concise correspondence with technician/representative. More

by Williamlemire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Brilliance Subaru responded

William Thank you very much for the 5 star review. We really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 27, 2023

Service writer advised best service options for my vehicle. It was done quick Nd wait was comfortable More

by dwacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Oct 29, 2023 -

Brilliance Subaru responded

dwacho. Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

October 14, 2023

This is stupid. You try and write a review in 15 words that's meaningful. More

by eurban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

eurban, Thank you very much for the 5 star review. Jim DaLuga General Manager

October 14, 2023

I appreciate my contact person that took charge of servicing my car yesterday, she was very nice and professional More

by isen77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

isen77, Thank you very much for the 5 star review, we look forward to seeing you again. Jim DaLuga General Manager

September 29, 2023

I’m very happy with the results of my service appointment and enjoy the company offers More

by Adsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Adsch1, Thank you very much for the 5 star review, we appreciate the business and hope to see you again soon. Jim DaLuga General Manager

September 27, 2023

Very efficient and they always do multiple and thorough checks on all parts of the auto. More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

Woody, Thank you very much for the 5 star review and your trust in our service department. Jim DaLuga General Manager

September 25, 2023

Always a great experience. They treat you like family there. Fermin always does a great job on my vehicle. More

by FoxValleyAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fermin
Oct 29, 2023 -

Brilliance Subaru responded

FoxValleyAL, Thank you very much for the 5 star review and feedback, good to hear that Fermin is taking great care of your service needs. See you next time. Jim DaLuga General Manager

September 12, 2023

Attentive and informative service staff that explained what my car will need in the future as well as what was done at this service. More

by Diane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Oct 29, 2023 -

Brilliance Subaru responded

Diane, Thank you very much for the 5 star review. We look forward to your next visit. Jim DaLuga General Manager

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