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Brilliance Subaru - Service Center

Elgin, IL

4.9
220 Reviews

220 Reviews of Brilliance Subaru - Service Center

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January 10, 2024

Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

January 04, 2024

Loyal customer here, I keep coming back due to the professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care a More

by Szmit Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Brilliance Subaru responded

Anna, Thank you very much for the AMAZING review, we appreciate your loyalty to Brilliance Subaru. Thanks for the business and we look forward to seeing you next time. Jim DaLuga General Manager

December 23, 2023

As always good experience. The staff is very courteous and the wait time is not that long. More

by martinez_marius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Brilliance Subaru responded

martinez, Thank you very much for the 5 star review and feedback, I am happy to hear that our service team takes great care of you. We appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

December 21, 2023

I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2023 -

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

December 14, 2023

Always friendly, professional, efficient, knowledgeable and just a total pleasure to work with. My Outback has 155,000 miles and runs like new. Thank you! More

by elainethomas931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Brilliance Subaru responded

Elaine, Thank you very much for the 5 star review and feedback, our team will work extremely hard to keep our Outback going for the next 155K miles. We will see you for your next visit. Jim DaLuga General Manager

December 12, 2023

I always have a great experience at Brillance Subaru in Elgin! Everyone there is so nice and welcoming! More

by karebear68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Brilliance Subaru responded

karebear68, Thank you very much for the awesome review! We appreciate your loyalty to Brilliance Subaru and will continue to work hard to retain your business. Jim DaLuga General Manager

December 07, 2023

Always on time. Always communicate clearly, friendly help at each level. Scheduling is easily done. More

by jeanpechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin,
Dec 09, 2023 -

Brilliance Subaru responded

jeanpechtel, Thank you very much for the 5 star review, we really appreciate your loyalty to Brilliance Subaru. Jim DaLuga General Manager

December 03, 2023

Great service maintenance completed on time and the service personnel explained every aspect of the service needed. More

by Rodolfogarrido53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name
Dec 09, 2023 -

Brilliance Subaru responded

Rodolfogarrido53, Thank you very much for the 5 star review and feedback. Your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

November 28, 2023

Friendly customer service person. Car was done in a reasonable amount of time. They found a discount coupon and we were out. Very good experience. More

by Bumbales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Brilliance Subaru responded

Bumbales, Thank you very much for the 5 star review and feedback. I am glad that you had a pleasant experience with our Service Department and we look forward to seeing you next time. Jim DaLuga General Manager

November 14, 2023

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

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