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Brilliance Subaru - Service Center
Elgin, IL
220 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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220 Reviews of Brilliance Subaru - Service Center
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January 08, 2019
Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More
by StanandSam
Employees Worked With
December 28, 2018
Timely, friendly, efficient. You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me You were on time with registration, and completion. I asked about the extended warranty, it was explained, and the necessary paperwork was given to me by Jason. More
by Bobo48
October 15, 2018
hour and a half oil change Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. Had an appointment for 10:45 oil change..got there at 10:30 left at 12:00.. just an oil change nothing more. No respect for other peoples time. More
by kiver1
Employees Worked With
No idea who serviced my car
July 17, 2018
Clean and efficent A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I di A through review was done of my car beyond the service I had made my appointment for and was presented to me in a clear and friendly manor. While I did not choose to do any of the additional recommended repairs at this time I am glad I learned what else needed to be done and in what priority. More
by Chris K.
Employees Worked With
July 10, 2018
Brilliance Subaru Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for m Service dept. and Rich D. answered some questions I had and did a great job. Have visited other Subaru dealers and have decided on Brilliance for my business.Thanks More
by honda06
June 10, 2018
Timely manner Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run Adam helped me. He listened to what I had to say. Got me in a loaner and was out the door within 10 minutes. I was just surprised that they didn’t run my car through the free car wash. More
by Familyof4
Employees Worked With
Adam
April 08, 2018
Great service Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work Once again Brilliance did a wonderful job on my car. Took it in for service and the staff is as friendly as ever. Overall I'm satisfied with the work that they do. Thank you Brilliance! More
by Sandra
Employees Worked With
Derek
February 07, 2018
Best dealership experience ever. I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very go I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry! More
by David
Employees Worked With
Adam
February 02, 2018
Brilliance, takes care of their customers When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on t When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on top of it when it comes to caring for your SUV More
by Mr. Forrester2015
Employees Worked With
Chris my salesman always stops over to make sure I am being taken care of
January 24, 2018
Good service Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs a Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs attention. Will be brining the car back when I get a chance. More
by RichardB
Employees Worked With
No idea
