Brilliance Subaru - Service Center

May 14, 2019 I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service was outstanding! More

Pleasant Interlude Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tens Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tension. All personnel were pleasant, friendly and seemed glad I was there. I have always had a very pleasant experience when visiting this dealership. The Service Department is top drawer. They are very lucky to have an employee like Derek! More

Great Service! Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up app Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up appointments a breeze More

Exceptional Servive Department The Service Department was the best from making the appointment to closing out my service with the cashier. Derek welcomed me with a cheerful “Good Mo The Service Department was the best from making the appointment to closing out my service with the cashier. Derek welcomed me with a cheerful “Good Morning “ and was very accommodating to the fact that I needed my car by noon. The loaner car was definitely an added bonus. Great job everyone!!! More

awesome! no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for a very good deal with 0% avail. very happy with the transaction. More

Reliable acomidating and helpful After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that after After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that afternoon. There was no problem the code was cleared. My friends at brilliance even fixed a brake light I didn't know was out. More

Cross trek recall, oil change, tire rotation This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is d This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is dog friendly. More

Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

Simple need. Updating Sirius radio. The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Wai The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal, More

Warranty Issues Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed. More