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Brilliance Subaru - Service Center

Elgin, IL

4.9
220 Reviews

220 Reviews of Brilliance Subaru - Service Center

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March 26, 2020

Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa More

by C Bowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2020

Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther More

by mkorz326
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. Our service department will work with you in order to get the most out of your Impreza. See you next time. Jim DaLuga General Manager

March 08, 2020

Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu More

by Jwgyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Brilliance Subaru responded

Jwgyoung, thank you very much for the 5 star review and your comments. I am happy to hear that our service department is meeting your expectations. Jim DaLuga General Manager

March 05, 2020

I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. More

by Jilllipper
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2020 -

Brilliance Subaru responded

Jillliper, thank you very much for the 5 star review and your feedback. I am glad that we are meeting your expectations. Jim DaLuga General Manager

February 08, 2020

I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The More

by Dave S
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Brilliance Subaru responded

Dave, thank you very much for the 5 star review and your feedback. I am glad to hear that our service department exceeded your expectations. See you for your next service visit. Jim DaLuga General Manager

January 17, 2020

Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their More

by me_topher2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2020 -

Brilliance Subaru responded

me-topher2, thank you very much for the 5 star review and your feedback. I am happy to hear that you had a pleasant experience with our Service Department. We will see you for your next visit. Jim DaLuga General Manager

January 07, 2020

Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Piklor
Feb 22, 2020 -

Brilliance Subaru responded

John, thank you very much for the 5 star review and your comments. I am happy to hear that you have had great service from our Service Department and I guarantee the same level of service when you are ready to purchase a vehicle. Jim DaLuga General Manager

January 03, 2020

Tire or wheel noise from rear Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No ch More

by phil.dodaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember the service guys name but he was very good.
Jan 04, 2020 -

Brilliance Subaru responded

Phil, thank you for the 5 star review and your feedback. I am happy to hear that or service department is meeting your expectations. See you for your next service visit. Jim DaLuga General Manager

December 20, 2019

Pleasant, quick, and efficiant The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to th More

by birthday boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Dec 31, 2019 -

Brilliance Subaru responded

Birthday Boy, thank you very much for the 5 star review and your comments, I am glad to hear that our service department is exceeding your expectations. Jim DaLuga General Manager

November 27, 2019

Good, caring response during a routine maintenance transacti Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked p More

by Phil T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Winchell
Dec 07, 2019 -

Brilliance Subaru responded

Phil, thank you very much for the 5 star review and your comments. Kim is a member of our new Express Service team and it's good to hear that we are meeting your expectations. See you for your next service visit. Jim DaLuga General Manager

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