Brilliance Subaru - Service Center
Elgin, IL
220 Reviews of Brilliance Subaru - Service Center
Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loaner car because of the amount of work that needed to be done to my car. When I needed items from my car, Adam was pleasant and helpful, and they made me feel like they want my business and cared about my experience. More
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accurate No pressure atmosphere More
I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. in the service department. In the waiting room I witnessed a high level of attention given to all customers. More
I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More
Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More
Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership and all it has to offer, and likely will make this the store for my next purchase. Thanks! More
Tire or wheel noise from rear Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No ch Dealership diagnosed the problem as uneven wear of a tire. Recommended no action until tires need replacement if we could put up with the noise. No charge for the service. Thank you More
Pleasant, quick, and efficiant The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to th The service manager, the workers, and even the porters are pleasant, helpful, and know how to give efficient service. Always a pleasure to come to the service department. More
Good, caring response during a routine maintenance transacti Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked p Kim was on top of the appointment, from arrival to exit. Though this was a routine maintenance appointment, she remembered me from last time, asked probing questions, reminded me of things to come as my car accumulated more miles (major service at 60K miles, etc.), and explained findings during the inspection. More