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Brilliance Subaru - Service Center

Elgin, IL

4.9
220 Reviews

220 Reviews of Brilliance Subaru - Service Center

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February 18, 2021

Have never had anything but a good experience at Brilliance Subaru. Top notch service and staff. Always pleasant, professional and very helpful. I would recommend this dealership to anyone lookin More

by Laurie847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Laurie, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Sales, Finance and Service departments. We really appreciate the business. Jim DaLuga General Manger Brilliance Subaru

February 10, 2021

All of my questions were answered to my satisfaction. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. More

by steinhaus457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

steinhaus457, thank you very much for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience at our dealership. Thank you for the business. Jim DaLuga General Manager

February 04, 2021

Always answer my questions and concerns. Very polite staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. More

by knarf48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Szostek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim. Service department 5 stars
Feb 13, 2021 -

Brilliance Subaru responded

Knarf48, thank you very much for the 5 star review and your multiple purchases from Brilliance Subaru. Of course, we will provide you with a fabulous deal for car #4, please let us know when you are ready. Jim DaLuga General Manager

December 30, 2020

I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service department
Feb 13, 2021 -

Brilliance Subaru responded

Mike, thank you for the 5 star review and your feedback. I am glad that you have confidence in our Service Department and we certainly appreciate the business. Jim DaLuga General Manager

December 21, 2020

Pleasant atmosphere along with prompt and efficient service while you wait. This was the 191,250-mi service for my 2007 Legacy Wagon. Even old cars get the same respect and attention. Closing in the 20 More

by SeedyTea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

SeedyTea, thank you very much for the 5 star review and your trust in our Service Department. After you hit 200K miles, please head back to the Sales Department for a new car! Jim DaLuga General Manager

November 06, 2020

Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! More

by Jmedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2020

Service department was courteous and professional. Car was completed on time 60,000 maintenance done. I was given a loaner which was appreciated. Rear brakes done. Was informed that I may need tires a More

by Rad2john
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2020 -

Brilliance Subaru responded

Rad2john, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Servce Department. Jim DaLuga General Manager

August 24, 2020

The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! More

by Khuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2020

There was an airbag recall on my Baja for replacement. I was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle w More

by mutt5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

mutt5, thank you for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience with our service department. I think that 99% of our staff, including myself, took the time to check out your Baja while it was here! Jim DaLuga General Manager

August 22, 2020

Adam in the Service Department explained everything that was to be done under the 60,000 mile maintenance and clearly answered all my questions. Very helpful. More

by prferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Brilliance Subaru responded

prferguson, thank you very much for the 5 star review and your feedback. Adam has been taking great care of our service customers since we opened Brilliance Subaru in November, 2014. Jim DaLuga General Manager

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