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Brilliance Subaru - Service Center

Elgin, IL

4.9
230 Reviews
Call Service Center (224) 324-4028

230 Reviews of Brilliance Subaru - Service Center

Sort by
March 07, 2025

Service Depresentative Rep Kevin always very courteous and professional. Notify me with updates regarding the status of my car. More

by EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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March 05, 2025

Pleasant staff, clean and comfortable waiting area, good tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! More

by lzeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2025

Friendly, quick and thorough. Lisa kept me up to date on the services that were performed. More

by douglaskevin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Brilliance Subaru responded

Douglaskevin, Thank you so much for the 5 star review and business, much appreciated! Jim DaLuga General Manager

February 16, 2025

The Service Department is always knowledgeable, friendly, and helpful. I trust them enough to service all of our cars. More

by Dinoroar26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Feb 28, 2025 -

Brilliance Subaru responded

Dinoroar26, Thank you so much for the wonderful review and for your loyalty to Brilliance Subaru. We look forward to seeing you again soon. Jim DaLuga General Manager

February 03, 2025

Great service staff who always explains what their going to do and what they’ve done More

by longlott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Brilliance Subaru responded

longlott, Thank you so much for the 5 star review and your loyalty to Brilliance Subaru, we will see you again soon. Jim DaLuga General Manager

January 25, 2025

Wonderful team at Brilliance Subaru, they have been taking great care of our sales and service needs for almost 10 years. More

by jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Brilliance Subaru responded

jimbo, Thank you so much for the amazing 5 star review. We appreciate your loyalty to our dealership and look forward to serving you for the next 10 years! Jim DaLuga General Manager

January 17, 2025

they are polite, knowledgable, & respectable. They did what they needed to do an oil change More

by susan.sjkdesigns.kuecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
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Jan 20, 2025 -

Brilliance Subaru responded

Susan, Thank you so much for the 5 star review, we appreciate the business and will see you next time. Jim DaLuga General Manager

January 16, 2025

They were very helpful, even offered a loaner vehicle if needed. However I was able to wait and my car was fixed within great time on a very cold busy day. More

by kimberlynoesgessilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Brilliance Subaru responded

Kimberly, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

December 29, 2024

YOU TOOK A VIDEO OF MY CARS ENGINE BAY AND EVEN THE UNDER CARRIAGE. MY WIFE DRIVES THE CAR, FOR I'M DISABLED AND UNABLE TO VIEW THE ABOVE ITEMS. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by DVM5294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KIMBERELY WINCHELL
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Jan 12, 2025 -

Brilliance Subaru responded

Thank you so much for the amazing review. Yes, we do take a video of every vehicle that comes through the service department to show our customers exactly what our technician has found. I am glad that you found our video helpful and we look forward to your next visit. Jim DaLuga General Manager

December 20, 2024

I am always treated like their best customer as is everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consult More

by gamucha513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Brilliance Subaru responded

gamucha513, Thank you so much for the absolutely amazing review and trust in our Service Department. We truly appreciate the business and we look forward to seeing you next time. Jim DaLuga General Manager

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