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Brilliance Subaru

Elgin, IL

4.9
428 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 428 reviews

July 28, 2023

New relationship with this dealer. So far, so good. Communications, quote, billing, and service was excellent. More

by tedg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Brilliance Subaru responded

Ted, Thank you very much for the 5 star review. I am glad that your first visit to Brilliance Subaru went well, we will do our very best to take great care of you down the road. Jim DaLuga General Manager

July 27, 2023

Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi More

by durante882003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jul 30, 2023 -

Brilliance Subaru responded

Durante, I am not sure what went wrong and I would like the opportunity to discuss the situation and try to retain your business. Please reach out to me at the dealership and we can discuss a resolution. Thank you, Jim DaLuga General Manager

July 20, 2023

This was by far our best experience at a dealership. Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they More

by rjones60106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Brilliance Subaru responded

RJones, Thank you very much for the 5 star review and wonderful feedback regarding your experience with Jay and Jason. We really appreciate the business and look forward to seeing you down the road for service. Jim DaLuga General Manager

July 15, 2023

Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait More

by rago936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard W.
Jul 30, 2023 -

Brilliance Subaru responded

Rago, Thank you very much for the 5 star review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

July 13, 2023

Wonderful experience with first service, as expected after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, More

by bamonier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Brilliance Subaru responded

Bamonier, Thank you very much for the 5 star review and amazing feedback. We appreciate the purchase and are glad that you like all of our community related activities. Feel free to bring your dog to our dog park next visit! Jim DaLuga General Manager

June 30, 2023

Professional and friendly. I've never had any issues they couldn't help me with. More

by Patruesdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall guys name. Derek or Rich and Kim Winchell
Jul 04, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review and feedback, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

June 21, 2023

the service folks are great. They listen. Quick & efficient service. Highly recommend. 15 words minimum is silly More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin piklor
Jun 29, 2023 -

Brilliance Subaru responded

Bill, thank you for the 5 star review, your business is much appreciated. Jim DaLuga General Manager

June 14, 2023

The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. More

by mildred184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Mildred, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 07, 2023

Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More

by millards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Millards, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 27, 2023

Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser More

by oraclejulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Thank you very much for the wonderful review! We appreciate the business and plan on continuing our partnership with Anderson Humane for many years to come! Jim DaLuga General Manager

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