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Brilliance Subaru

Elgin, IL

4.9
453 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 453 reviews

March 21, 2021

My Sales Person Rick Nieves was Hands on by being hands off; told me where to find the cars I was looking for and said he would watch to see if we needed anything. Rick was very engaging to myself and my More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nieves Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cybulski 6 Stars!
Mar 27, 2021 -

Brilliance Subaru responded

Roger, thank you very much for the 5 star review and your purchase at Brilliance Subaru. Our goal is to make the car buying experience as painless as possible, and it looks like both Rick and Jeremy exceeded your expectations. Enjoy your new Subaru! Jim DaLuga General Manager Brilliance Subaru

March 21, 2021

This is the third car bought from Ed. He earns the "Subaru Ed" title by the ease he makes car buying at Brilliance Subaru. He fully explained all the features of the Outback and set up our phones with More

by retualf
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Retualf, thank you very much for the 5 star review and purchase. Ed Troike has been providing outstanding customer service since we opened Brilliance Subaru in 2014. I am sure Ed will look forward to seeing you when you are ready for Subaru #4! Thanks for the business. Jim DaLuga General Manager Brilliance Subaru

March 05, 2021

Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More

by Fsalvatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Fsalvatini, thank you very much for the review and your feedback. Both Adam Mennella and Derek Thomas have been providing great customer service since Brilliance Subaru opened in 2014. See you next time. Jim DaLuga General Manager

February 28, 2021

Great service department team! Arrived during a very busy drop-off time, but was waited on and had service completed very quickly. I really appreciated returning to my freshly washed car! More

by Prichardson675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Prichardson, thank you very much for the 5 star review and your feedback. We appreciate your service business and look forward to seeing you next time. Jim DaLuga General Manager

February 18, 2021

Have never had anything but a good experience at Brilliance Subaru. Top notch service and staff. Always pleasant, professional and very helpful. I would recommend this dealership to anyone lookin More

by Laurie847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Laurie, thank you very much for the 5 star review and your feedback. I am happy to hear that you have confidence in our Sales, Finance and Service departments. We really appreciate the business. Jim DaLuga General Manger Brilliance Subaru

February 16, 2021

Wonderful service from the beginning. Easy to work with, efficient and knowledgeable. Rick made the whole process smooth for me! Will definitely go back in the future! More

by Cassie.waliczek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nieves Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Brilliance Subaru responded

Cassie, thank you very much for the 5 star review and your purchase from Brilliance Subaru. I am glad that Rick exceeded your expectations. Enjoy your new car. Jim DaLuga General Manager

February 11, 2021

Everyone was very accommodating. Phil Liang was very helpful as well as Justin. Phil explained the features and functionality of the Subaru Ascent very well. More

by GMJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Brilliance Subaru responded

GMJ, thank you very much for the review and your feedback. Phil has been taking great care of his customers since we opened Brilliance Subaru. Enjoy your new vehicle! Jim DaLuga General Manager

February 10, 2021

All of my questions were answered to my satisfaction. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. More

by steinhaus457
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Piklor
Feb 13, 2021 -

Brilliance Subaru responded

steinhaus457, thank you very much for the 5 star review and your feedback. I am glad to hear that you had a pleasant experience at our dealership. Thank you for the business. Jim DaLuga General Manager

February 04, 2021

Always answer my questions and concerns. Very polite staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. More

by knarf48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Szostek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim. Service department 5 stars
Feb 13, 2021 -

Brilliance Subaru responded

Knarf48, thank you very much for the 5 star review and your multiple purchases from Brilliance Subaru. Of course, we will provide you with a fabulous deal for car #4, please let us know when you are ready. Jim DaLuga General Manager

January 13, 2021

Chad was amazing , he was a very down to earth , easy to talk to guy . Definitely the most pleasant experience I’ve had in buying a car . More

by Kitty pink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Brilliance Subaru responded

Kitty pink, thank you very much for the 5 star review and your purchase. I am happy to hear that you enjoyed working with Chad. Enjoy your new vehicle! Jim DaLuga General Manager

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