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Brilliance Subaru

Elgin, IL

4.9
412 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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1500 N. Randall Rd

Elgin, IL

60123

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Showing 412 reviews

October 08, 2022

Service was excellent and since we have a car on order the finance person was a great help in answering questions that I had as I am selling my current call to my sonas server Al questions More

by Buddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Buddy, thank you very much for the service business and the new car order! We appreciate the business and look forward to delivering your new Subaru. Jim DaLuga General Manager

October 05, 2022

Provides professional and personal services. Easy to schedule visits. All staff very qualified and friendly. More

by Bluzscale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Bluzscale, thank you very much for the 5 star review and your feedback. Jim DaLuga General Manager

September 28, 2022

Bought a new Subaru forester and the entire process was delightful and stress free. How car buying should be. My sales agent Phil was excellent and answered any questions I had. Everything was upfront, no More

by wilberschied
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

wilberschied' Thank you very much for the 5 star review and purchase from Brilliance Subaru. Phil has been doing an exceptional job of taking care of our customers since we opened Brilliance Subaru. Enjoy your new car and we look forward to seeing you for service visit #1. Jim DaLuga General Manager

September 24, 2022

Professional yet relaxed atmosphere which provided a no pressure sales experience. Flexible and patient with customers and clearly well aware of the manufacturers options and details. More

by adam.bowen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Adam, thank you very much for the 5 star review and purchase from Phil. We strive for a stress free purchase experience and it looks like we were able to accommodate you. We hope to see you down the road for service. Jim DaLuga General Manager

September 23, 2022

This is a wonderful Dealership. No pressure when purchasing our car and the service people are professional, friendly and informative. The waiting area is really comfortable for More

by Terry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Kim
Sep 25, 2022 -

Brilliance Subaru responded

Terry, thank you very much for the 5 star review and your feedback. Please plan your next visit for either Tuesday or Friday as these are the days that we have the rescue dogs in house! See you next time. Jim DaLuga General Manager

September 22, 2022

I have alway gotten very great service at Brilliance Subaru. I am on my families third Subaru because of that professionalism. More

by Glimberis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Paul
Sep 25, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 22, 2022

Easiest most pleasant buying experience we've ever had. Only dealer that wasn't charging $2k over MSRP. Ask for Ed Troike. We ordered a car and in the time it took to come the interest rates went up, but t More

by Lisaaah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Lisaaah, thank you very much for the 5 star review and your feedback regarding your purchase experience with Ed. I am happy that you had a great experience at Brilliance Subaru and we really appreciate the business. Jim DaLuga General Manager

September 19, 2022

Recently I purchased a new Crosstrek at Brilliance Subaru. My sales associate was Ed Troike. He was by far the best sales person I have ever worked with going back over 40 years. While waiting for the More

by sslowinske
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim DaLuga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

sslowinske, Thank you very much for the 5 star review and feedback. Ed Troike has been providing exceptional customer service since Brilliance Subaru opened in 2014. We really appreciate the business and hope to see you down the road for service. Jim DaLuga General Manager

September 17, 2022

Great service. Very quick. No issues. Out of words to use for this survey so it shouldn’t be 15 More

by Dootsmeyer3
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Thank you for the 5 star review. Jim DaLuga General Manager

August 27, 2022

The service department was a dream to work with, they are professional and speedy at getting the work done to my car. I will recommend them to all my friends and colleagues. More

by Lackemacher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Brilliance Subaru responded

Lackemacher4, thank you for your high star rating. We're happy to see that your experience with us was excellent! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Subaru

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