Brilliance Honda of Crystal Lake - Service Center

Friendly and Fast Friendly and fast service at a reasonable price. What auto service is should be.. We own two Brilliance vehicles and truly enjoyed the purchase proces Friendly and fast service at a reasonable price. What auto service is should be.. We own two Brilliance vehicles and truly enjoyed the purchase process, follow up calls to make sure we were happy and then the service department. More

Happy with my experience Everyone I've worked with bends over backwards to help you. Prices for service seem very competitive, which is great, because I prefer to go to the de Everyone I've worked with bends over backwards to help you. Prices for service seem very competitive, which is great, because I prefer to go to the dealership for maintenance, but often dealer prices are 2-3x higher. This place gets it and they do things right. Added bonus to have your car washed and get a loaner when you need it. Will definitely go back. More

Willing to drive for good service I live one mile from a Honda dealership but drive 16 miles To Brilliance because of their wonderful service and great attitudes toward customers. I hi I live one mile from a Honda dealership but drive 16 miles To Brilliance because of their wonderful service and great attitudes toward customers. I highly recommend them to anyone who's tired of being treated as if you owe the dealership something. Thank you Brilliance Honda!!! More

Professional, Well Spoken, Knowledgeable Service Staff Went in for an oil change, and the technician was so helpful. Reviewed a number of items, and answered my questions, explaining everything without ge Went in for an oil change, and the technician was so helpful. Reviewed a number of items, and answered my questions, explaining everything without getting lost in car-tech, so I understood what he was telling me. A welcome change, and the reason I will be back for all routine maintenance care. Also, as an aside, waiting area is great. Clean, places to hook up your laptop, comfy chairs, television, and good coffee. What more could you ask for!?! More

Friendly Service - Beautiful Facility Everyone is always quick and friendly. Beautiful showroom and service waiting area. I live closer to other Honda dealerships, but it's well worth the Everyone is always quick and friendly. Beautiful showroom and service waiting area. I live closer to other Honda dealerships, but it's well worth the drive to Crystal Lake . More

Excellent Service I walked right in, and was able to get service without having to make an appointment. The staff is very friendly and knowledgeable, and the waiting I walked right in, and was able to get service without having to make an appointment. The staff is very friendly and knowledgeable, and the waiting areas and restrooms are very clean and modern. Free coffee and vending areas are also available. I will be coming here more often for service in the future! More

2nd certified used Honda purchased Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dep Because of the experience I had on my first purchase, I decided to continue coming back for all my maintenance care through the Brilliance Service Dept. They always do great work with a great print out of all items inspected and a list of what to expect for future servicing. Today when I came in for basic oil change, I was curious about what other cars they had available. As a result, I drove out in a new (to me) certified pre-owned Accord. (Loved my first one and already know I'm gonna love the second too!) Jeff Cummings was my sales rep. He was straight forward and no playing games. He asked what I was looking for and what my terms were. From there, he got the process started and in a timely and courteous manner, he got me into my car. Darrell in the financial/business dept set me up with my paperwork and also treated me with respect and answered all my questions. These guys made the whole process easy and comfortable. Not feeling pressured or getting the usual run around is why I will always continue to come back to Brilliance Honda. Best customer service out there! More

Brilliance Honda Service We have four Honda's and have been very happy with our experiences with the Service team at Brilliance Honda! Keep up the great job!! We have four Honda's and have been very happy with our experiences with the Service team at Brilliance Honda! Keep up the great job!! More

I'll be coming back Brilliance spent a considerable amount of time diagnosing a whining noise in the front of the car. They determined that I had a small rust hole on th Brilliance spent a considerable amount of time diagnosing a whining noise in the front of the car. They determined that I had a small rust hole on the muffler pipe that was causing the problem. They also found a few other minor problems. They never charged me for their time spent. More