Brilliance Honda of Crystal Lake - Service Center

Good service! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! More

Great service! We have always been pleased with the service department. They are timely in getting work done and helpful in prioritizing services needed. Being a on We have always been pleased with the service department. They are timely in getting work done and helpful in prioritizing services needed. Being a one car family, we appreciate the loaner car available while services are being performed. We are also thankful to go to a dealership we trust. More

Excellent service from Jeff in the service dept. kept me informed of the process the entire time they had the vehicle. also let us use loaner until work was do service from Jeff in the service dept. kept me informed of the process the entire time they had the vehicle. also let us use loaner until work was done. Thank You More

SSS review I am a honda's client for 3 years. Starting from buying the Honda Accord on the Brilliance Honda dealership I higly rate the service, courtazy, profe I am a honda's client for 3 years. Starting from buying the Honda Accord on the Brilliance Honda dealership I higly rate the service, courtazy, professinolizm, convinience and politeness of everybody working there. Complete satisfaction is my expqrience with the dealership and the service they provide for my car. This is the right dealership i would recommend to use their service to everybody More

Professional The service department handled my issue very professionally and courteously. I was only there for a short time and they needed to keep my vehicle ove The service department handled my issue very professionally and courteously. I was only there for a short time and they needed to keep my vehicle overnight so they gave me a loaner car to drive in the meantime. The next day, my vehicle was ready and I picked it up after work with no issues. My vehicle is running great again. More

In and out in 45min I arrived at the appt. time and was out within 45min. Everything was explained to me. They came to me before replacing filters that were not planned I arrived at the appt. time and was out within 45min. Everything was explained to me. They came to me before replacing filters that were not planned on at time of appt. The waiting area is clean and plenty of room to sit, watch TV or use ipads or other devices. Coffee and tea, water, are complimentary. Restrooms are always clean and attractive. The employees are always pleasant and considerate. More

great and on time service great and on time / good price / good service hours for my schedule / washed auto / service manager went over any future work which needed to be prefo great and on time / good price / good service hours for my schedule / washed auto / service manager went over any future work which needed to be preformed. More

Personable I continue to go back to Brilliance Honda (where I also purchased my car) because of their personable staff and service. Everyone at Brilliance Honda I continue to go back to Brilliance Honda (where I also purchased my car) because of their personable staff and service. Everyone at Brilliance Honda are welcoming. When I am there for an oil change the service department comes and gives me an update on my car and any work that should be done. I receive a printout to take with me for future reference. Brilliance Honda also washes your car for free when it is serviced and often gives discounts for the work that is being done. The waiting area has coffee, water, etc., and popcorn. Seating is comfortable and offers 2 different TV's to watch. The service waiting area is also always clean. More

Their "word" has an expiration date. I would like to start by saying we had a good experience with purchasing the vehicle and even the first time or 2 we took the car into Service. (Even I would like to start by saying we had a good experience with purchasing the vehicle and even the first time or 2 we took the car into Service. (Even though it should not have even had to go to service since we have only had the car for a little under 3 months!) My fiance purchased a Dodge Durango from Brilliance on December 6, 2016. Just 2 days after the purchase we had to take it back as the check engine light came on and the car started to accelerate without touching the accelerator. After a discussion with service and sales they did agree to take care of this problem at no charge to us. (even though we had not purchased a warranty) They agreed this should not have happen just 2 days after the purchase. So, we took the car in on December 8th the replaced the Pedal Position sensor and they then could not figure out why the problem was not fixed. They sent our car to another Dealer's Service center for reprogramming and we finally received the car back on December 16. On December 19, 2016 we took the car back for the exact same issue. They sent it right to the other dealer as they thought it was best they looked at it since they are a Dodge Service Center. Turned out that the reason all of this was happening is because they sold it to us having a bad computer system. At this point the service department was still extremely helpful and they were still taking claim for the issue. We received the car back on December 30th. It had been just over a month and we have been finally enjoying the car we purchased, until, big surprise, same issue! We contacted Jeff in service at Brilliance and told him what was going on and that we were taking back to Dodge as that is where they had us take it last time. (Jeff was always helpful to us and I have no complaints about him personally) When the Dodge dealer called Brilliance about this issue they told them to have us call them. My fiance did and they basically told him that it was no longer their concern and they were tired of dumping money into our car. The guy screamed at him over the phone and hung up on him! So, when they told us that they would make it right and take care of everything, what they meant was, until they don't want to any more! I know we don't have a warranty, but we were given their word that they would take care of it. Then they just decide that their word expires! I can see if we had multiple things we were bringing it in for but, seriously, it was the same thing every time! More

Service performed quickly & economically! I own an older Honda with 162,000 miles on it. My goal is to make this vehicle last as long as possible while being economical with repairs. Brillianc I own an older Honda with 162,000 miles on it. My goal is to make this vehicle last as long as possible while being economical with repairs. Brilliance understands and helps me with my goal. Honda makes a great vehicle and Brilliance makes happy customers. More