Brilliance Honda of Crystal Lake - Service Center

Quality of Work..... suspect? On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parki On May 19th, I took my Honda in for service to install new rear brake pads. Upon picking up the car, I started to drive out of the dealership’s parking lot and heard a loud screeching sound in the rear end of the car. Turned around and went back into the dealership’s service bay and told service personnel of issue. New ticket was opened, service desk personnel stated issue would be looked at and I proceeded to the customer waiting area. After 1 hour, I went back to the Service area requesting loaner car since no status was given to me. The service personnel was going to issue me a loaner car, but wanted to check in the garage area with technician. I was told car will be done and out shortly. Apparently, the cause of the loud noise was a shim out of alignment and rubbing against the pad/rotor. MY ISSUE WITH BRILLIANCE SERVICE: I have no idea why the technician working on the car nor porter moving the car from the wash did not discover the noise, which should have been quite noticeable. Also, when I turned around and brought the car back in to the service bay I stated the car was just serviced and the noise issue as a result. I should have been given priority service to have the problem immediately looked at and fixed. No updates were provided and if I didn’t go to the Service area to request loaner or progress on my car who knows how long I would have been waiting. I have used Brilliance Honda many years for servicing my cars, but now have second thoughts going forward in terms of future vehicle servicing or purchasing of new vehicles. Are their technicians really qualified and take responsibility to make sure the car is correct when it leaves the work (s)he performed? Are the service reps really focused on the customer and wanting to provide superior service? Would a local automobile repair shop do better? Gary B (invoice # 667732) More

Fast, efficient great service I really like Brilliance service for all my cars, not just my Honda. They take my cars quickly and let me know the details of the work performed. Ted I really like Brilliance service for all my cars, not just my Honda. They take my cars quickly and let me know the details of the work performed. Ted is always very helpful. More

Great service I have had a great experience with the team at Brillance Honda. The sales and service groups have been very professional and pleasant to deal with. I have had a great experience with the team at Brillance Honda. The sales and service groups have been very professional and pleasant to deal with. More

Great Service The explanation of services was fully stated in easy way to understand. The car was washed and looked great. Future possible service was also explaine The explanation of services was fully stated in easy way to understand. The car was washed and looked great. Future possible service was also explained in an easy way.1111111111 More

My Honda family This is my 2nd Honda my son and his family Honda’s and my daughter and her family Honda’s great card and we bought all of them from brilliance Honda This is my 2nd Honda my son and his family Honda’s and my daughter and her family Honda’s great card and we bought all of them from brilliance Honda More

Dependable, thorough They are very thorough in checking the vehicle over and finding the problem and discussing what is needed before they work on the vehicle.They are alw They are very thorough in checking the vehicle over and finding the problem and discussing what is needed before they work on the vehicle.They are always friendly and finish the job in a timely manner. More

Odyssey Service Every time I have service done on any of my vehicles I walk out a very happy camper. In my 50 years of driving this dealership is by far the best with Every time I have service done on any of my vehicles I walk out a very happy camper. In my 50 years of driving this dealership is by far the best with customer service / satisfaction that I have ever dealt with. No pressure, just up front information. No hide and seek games. Joe LaBelle was very informative with the problem recently and rectified on the spot. I have come back and purchased 4 vehicles between my immediate and extended family in the last 9 years. And yes, I highly recommend this dealership. Thank you all. More

I like the way they take care about my accord It takes 1 hour and it is a reasonable time for this maintenance. No line, professional conversation and labour. They checked out my car. I recomme It takes 1 hour and it is a reasonable time for this maintenance. No line, professional conversation and labour. They checked out my car. I recommend them to my friends. More

Service department I brought my car in for a quote for my insurance policy. The service department show me the damage that was done on my vehicle and it wasn't that bad. I brought my car in for a quote for my insurance policy. The service department show me the damage that was done on my vehicle and it wasn't that bad. I called them back in the middle of the week to order the parts and brought my back to them on Friday. They were able to get it fixed in a couple hours. Bottom line is they know what they are doing, second to none as the saying goes. More

Very Good Service Brought Honda CRV for oil change. Multi-point inspection showed problems. Work done in half the time quoted; price was good. Great job, friendly pe Brought Honda CRV for oil change. Multi-point inspection showed problems. Work done in half the time quoted; price was good. Great job, friendly people. More