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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,381 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,381 reviews
June 17, 2024
Honest and professional dealership unlike other Honda dealerships I visited to purchase a vehicle. Sales associate Anthony was excellent throughout the sales process. dealerships I visited to purchase a vehicle. Sales associate Anthony was excellent throughout the sales process. More
by RWW
Employees Worked With
Anthony Gialluisi
June 16, 2024
This dealership from the salesperson to the service department is always exceptional.Also the dealership is very clean! department is always exceptional.Also the dealership is very clean! More
by Frank Van Milligen
June 14, 2024
They made buying a car a pleasant and enjoyable experience. Eva was a pleasure to work with. It was great to know the exact out the door price before we arrived. No hard sales pressure. Would recom experience. Eva was a pleasure to work with. It was great to know the exact out the door price before we arrived. No hard sales pressure. Would recommend Brilliance Honda to anyone. More
by depenner
Employees Worked With
June 14, 2024
Sales staff were extremely helpful, friendly and sincere. Evan was terrific and very personable and my husband, daughter and myself would like to thank him for his time and professional excellence. The F Evan was terrific and very personable and my husband, daughter and myself would like to thank him for his time and professional excellence. The Foler's More
by alfoler
June 11, 2024
I had to remotely observe the vehicle before the purchase, as I live quite a ways away. I was trusting that the condition was in decent shape, since the “like new” comment was used. It was for the m purchase, as I live quite a ways away. I was trusting that the condition was in decent shape, since the “like new” comment was used. It was for the most part, but there was some typical dings/scratches/wear for a preowned car, but wouldn’t say “like new”. I did ask specifically if there were any mechanical or electrical issues. I was told that there was not, but there is a problem with the passenger side high beam, a warning on the dash says it’s inoperable. I also asked if it was a non smoking vehicle, and was told it was not. Once I physically saw the vehicle, I could tell that there was a smoking previous owner. It was faint, but noticeable. I was also severely pressured to use in-house financing, even though the rate with a creditor I always use had an unbeatable interest rate, to the point that that told me they could not complete the sale without me using their financing, but later changed their mind. After flying to the location, I thought the process wouldn’t take too long, since I had payment in hand, but it took almost 4 hours to speak with the financing manager, and then the cashier couldn’t figure out the computer software to cash me out. It was an extremely long process, and had a 5+ hour drive back home pending. Before arriving at the dealership, I informed the salesperson that I would be bringing my own license plate to transfer, hoping it would also expedite the process. It did not, and was also charged over $150 for an unknown license fee, which should have not been added, or at least reduced since I provided my own plate. I was told that I “might” receive a refund for the difference, but highly unlikely. After a tiring day of traveling to the dealership via flight and hour Uber, waiting over 4 hours for processing the sale, I was finally ready to leave… but was told there was only 1 key fob (even though I asked prior), and there was a Fuel tank BELOW E, for my 5+ hour drive back. What a treat. I definitely didn’t envision the process to be so long, and have been misled several times. It’s quality and trust that keeps a customer coming back, just wish I could have boasted about those qualities here, but they fell short, so I cannot say honestly that I would refer someone to this dealership and have them go through the grueling process. Other than that, I do like the vehicle. More
by NC
June 10, 2024
Great dealership to do business with. Easy process from start to finish. Nice people to work with Easy process from start to finish. Nice people to work with More
by Kasper1959
June 04, 2024
Very good experience with Evan and Warren. They navigated some issues and did a great job getting me a vehicle I was happy with at a decent price. Fan of Brilliance Honda for sure.. They navigated some issues and did a great job getting me a vehicle I was happy with at a decent price. Fan of Brilliance Honda for sure.. More
by Rick B
May 30, 2024
This is the second time I've bought a car at Brilliance. That should speak volumes. Tommy Keefe was patient with me (he went over all of the new technology in the car with me over and over again as I asked That should speak volumes. Tommy Keefe was patient with me (he went over all of the new technology in the car with me over and over again as I asked over and over again.). Just a real pleasant pro I enjoyed doing business with. More
by sirdlance
Employees Worked With
Tommy Keefe
May 28, 2024
Everything went well and it was quick and easy. The salesman was very knowledgeable and up front and made a great experience. I would come back to buy another vehicle! The salesman was very knowledgeable and up front and made a great experience. I would come back to buy another vehicle! More
by Matt48
May 26, 2024
A very quick and easy transaction and I know the service department is top notch. department is top notch. More
by Bob
