Brilliance Honda of Crystal Lake

The sales team was great Robert was extremely helpful during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda More

This was my families 6th purchase at Brilliance and the 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take thei 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take their time to listen to you and are never pushy. As a woman, sometimes going in to look at cars or have service done can be intimidating because you are often treated different. Brilliance is never like that and Rob always goes above and beyond to make sure I'm 100% happy with my purchase. Today I stopped in just to sign papers and commented on being embarrassed that my CR-V needed a wash already.... Rob took it through the wash for me! Made my day. Thanks Rob! And thanks Brilliance! More

I have been going there for three years, and have always had a good experience. The people are very friendly and helpful. had a good experience. The people are very friendly and helpful. More

Jason understood and provided us with detailed information on the features of the car including comparing different competitive models. He build a rapport with us that improved the possibility of information on the features of the car including comparing different competitive models. He build a rapport with us that improved the possibility of a sale. He has excellent communication and interpersonal skills. Very passionate about sakes and customer satisfaction. More

As soon as you walk in the building you get greeted by many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care of. Never pushed to make a sale just was there guiding. More

Fantastic experience! Effortless purchase- professional, knowledgeable and accommodating staff. This will be the future dealership I purchase my vehicles from. Effortless purchase- professional, knowledgeable and accommodating staff. This will be the future dealership I purchase my vehicles from. More

From the start of this process to the end Brilliance Honda was fantastic. This is my third car from them and my inlays have also purchased 2. We drive over an hour because we always know we will be trea Honda was fantastic. This is my third car from them and my inlays have also purchased 2. We drive over an hour because we always know we will be treated well and fairly. More

The experience was easy and stress free. I was updated every step of the way with build and delivery! I was updated every step of the way with build and delivery! More

Im from NJ chose to work with them, just bc the price was the best and the car I wanted was to only wait less then 2 month. But now that we actually close the deal- all this time I was in touch with Jason the best and the car I wanted was to only wait less then 2 month. But now that we actually close the deal- all this time I was in touch with Jason in sales, back and forth , via texts . He was always quick to respond and helpful! It was the best and smooth experience! Once the car came in he sent pictures and shared the excite with me. He took care of all the paper work so when we fly in to IL it will be a fast in and out to catch the flight back. And now he is being even more of a help and super nice to be the contact person for the car transport company to deliver the car to NJ. I believe that everyone there are super nice and trustful to work with . We had a great calm experience with Jason, thank you for your time and taking all my texting of back and forth questions or advice as if I’m his only client . Wishing him and his family all the best and continue doing what you do best ! Best sales man! Y.R More

The rep Rob made our decision easy. Guess employees’ attitude reflective of owner’s/management’s culture of honesty and excellent service. Looking forward to getting family’s next vehic Guess employees’ attitude reflective of owner’s/management’s culture of honesty and excellent service. Looking forward to getting family’s next vehicle from this company More