Brilliance Honda of Crystal Lake

I AM PROVIDING THIS MEMO TO LET YOU KNOW THAT OUR EXPERIENCE WITH RYAN HANSEN WAS BOTH PLEASANT AND COMPLETELY ACCEPTABLE TO MY WIFE AND ME. RYAN MET ALL OF OUR REQUESTS, WHICH WERE NOT IN THE REA EXPERIENCE WITH RYAN HANSEN WAS BOTH PLEASANT AND COMPLETELY ACCEPTABLE TO MY WIFE AND ME. RYAN MET ALL OF OUR REQUESTS, WHICH WERE NOT IN THE REALM OF BEING NORMAL REQUESTS. FOR INSTANCE, WE WANTED LEATHER ON THE INTERIOR. HE HAD THIS PUT IN AS AN AFTER-MARKET ITEM. HE ALSO HAD BLINKERS PUT IN THE O/S MIRRORS AND BACK-UP BEEPERS PUT ON THE REAR BUMPER. WE WERE VERY PLEASED WITH RYAN AND HIS HELP WAS APPRECIATED. More

We had a great experience with Brilliance Honda. We had purchased a Honda Fit from them about a year prior to this purchase, and so we already knew what to expect. The staff was extremely helpful and accom purchased a Honda Fit from them about a year prior to this purchase, and so we already knew what to expect. The staff was extremely helpful and accommodating, and I would definitely recommend them to others looking for a new or used car. More

Brillance Honda was friendly from the beginning. The salesman Max kept in contact with me by phone messages. Max was accommodating when I changed my mind about what size SUV I wanted. He is a Honda owne salesman Max kept in contact with me by phone messages. Max was accommodating when I changed my mind about what size SUV I wanted. He is a Honda owner himself and knows the specifics about the vehicles. After visiting several other dealerships it was great to have someone tell me what buttons were for and where stuff was located. The experience was great because I went home with my Pilot the same day and it was plated and registered with the state. The guy that did our paperwork was friendly and informative as well. I would tell others to go to Brillance Honda to get a used car. More

Brilliance Honda was a very professional experience. I Brilliance Honda was a very professional experience. I ended up getting a great deal on leasing a 2011 Civic. Overall extremely satisfied with the p Brilliance Honda was a very professional experience. I ended up getting a great deal on leasing a 2011 Civic. Overall extremely satisfied with the price and vehicle I received. Hardy Maniora and Darrell Herbert were both great. They were both very knowledgeable and helpful. They were patient and answered the many questions I had.I took quite a while in deciding which way I wanted to go in regards to the Fit or the Civic, and they were very patient, thoughtful, and professional in the whole process. They offered me their advice without trying to upsell. Also, Jon (the manager) worked with us through a few problems, so that both sides were satisfied in the end. Everything went really well, and I would highly recommend checking them out. Just like any car dealership, they can turn up the heat. Just make sure you are getting a car and price you will be happy with two years from now. If you are reading this and considering visiting Brilliance, just do it. You won't be disappointed. And again, I would highly recommend working with BOTH Darrell and Hardy! More

Darrell was awesome. He handled all our questions and requests very professionally and efficiently. He followed up during and after the sale was completed. The used car selection was broad, all the used requests very professionally and efficiently. He followed up during and after the sale was completed. The used car selection was broad, all the used cars where very clean and great running. I highly recommend dealing with Darrell if you are shopping at Brillance Honda. More

Quoted very competitive price and worked hard to get a non-standard lease deal done exactly as described. Car was perfect at delivery. They came through with everything they promised with no surprises o non-standard lease deal done exactly as described. Car was perfect at delivery. They came through with everything they promised with no surprises or time consuming hangups. Wish all dealers were as straightforward. Thanks for the great experience. More

First time coming to this dealer, i always passed it heading to work and decided to go visit. Was looking at used honda's, but ended up getting 0% on a new civic. I was looking to keep my payments close heading to work and decided to go visit. Was looking at used honda's, but ended up getting 0% on a new civic. I was looking to keep my payments close to $300 as possible, and guess what i achieved that on a new civic. I can even plug my IPOD into it. I am very happy. More

Very pleased. The salesman, Max Ring was very helpful and dealing with their finance people was a pleasure. Their service department is also very courteous. They also have been most helpful in a problem dealing with their finance people was a pleasure. Their service department is also very courteous. They also have been most helpful in a problem I had that has nothing to do with them or the car I bought from them. More

Based on a family wonderful recommendation I drove over an hour to Brilliance Honda. Due to my husbands scheduled I went alone. I was warmly greeted by Jeff Deters, Sales Manager, who introduced me to Darr an hour to Brilliance Honda. Due to my husbands scheduled I went alone. I was warmly greeted by Jeff Deters, Sales Manager, who introduced me to Darrell Herbert, Senior Sales Consultant. I'm a grandmother so Jeff put me in good hands with a Senior Sales Consultant! Darrell politely reviewed every option on the CRV. When pricing was presented & negotiated it was broken down & simplified. I felt every effort was made to make this a pleasant & fair experience. Thanks to Brilliance for proving a grandmother can shop alone for a new vehicle and enjoy the process! More

My family and I enjoyed our experience so much with Chris Payton of Brilliance Honda of Crystal Lake that we bought two cars (CRV & Civic) form him. We are now happy Honda owners :) I will openly recommend Payton of Brilliance Honda of Crystal Lake that we bought two cars (CRV & Civic) form him. We are now happy Honda owners :) I will openly recommend this dealership to all my friends and work colleagues More