Brilliance Honda of Crystal Lake

Contacted several dealerships by email and they were the only one to email me back. Agreed on a price and they located and got the car I wanted. Great experience, great price. I will be back. only one to email me back. Agreed on a price and they located and got the car I wanted. Great experience, great price. I will be back. More

Jason Ring is the best sales person we have dealt with in our entire car buying history. He is very informative, patient, and not pushy. He doesn't fit into the typical "car salesman" stereotype, which is a our entire car buying history. He is very informative, patient, and not pushy. He doesn't fit into the typical "car salesman" stereotype, which is a good thing! Jeff (sales manager) also "sealed the deal" by making an offer we couldn't refuse. When our lease is up, we will definitely be going back to Brilliance. By the way, my new CRV is now the favorite vehicle that I have owned! More

This was a great experience for buying a car. Darrell was an excellent salesperson and when we buy another new car we will go to Brilliance and work with Darrell. The sales manager and finance manager w was an excellent salesperson and when we buy another new car we will go to Brilliance and work with Darrell. The sales manager and finance manager were helpful and polite. The overall experience was a 5. Unfortunately we fell asleep last night before emailing this and I hope something can be done so that Darrell and the dealership are credited with the sale for August. More

I had a very pleasant experience. The sales department was more then willing to work with me on my purchase. They were all very friendly. was more then willing to work with me on my purchase. They were all very friendly. More

First off last year I needed to replace my manual transmission Chevy with an automatic due to injuries recieved after being run over by a car at work. Brilliance Honda was the only dealer who worked transmission Chevy with an automatic due to injuries recieved after being run over by a car at work. Brilliance Honda was the only dealer who worked with me and gave me a fair deal on a new Civic, which was a great car. I planned on holding onto the Civic for a few years and then get a CRV. Came in for an oil change on the Civic and salesman Darrell Herbert was able to get me into a 4WD CRV without me having to take any loss. Great experience, super friendly and helpful staff. Darrell even came in at 8:30pm they next day, on his night off, to deliver my new CRV. More

I have had my vehicle serviced at Brilliance Honda several times. Warren Choe has assisted me in the process everytime. The customer serviced I have received from Warren has been exceptional. He is ve several times. Warren Choe has assisted me in the process everytime. The customer serviced I have received from Warren has been exceptional. He is very cordial and was knowledgeable with all my issues concerning my vehicle. Warren is a big factor for me doing business with Brilliance Honda. More

Great dealership, very clean and everybody was very friendly. There was no pressure to buy and our salesman (Max) was very helpfull and nice.I would recommend this dealership to all my friends and fami friendly. There was no pressure to buy and our salesman (Max) was very helpfull and nice.I would recommend this dealership to all my friends and family! More

I have purchased 5 cars from Brilliance. I live in Gurnee and it is worth the drive. Every time I go there Warren remembers me and greets me with respect. This last time I purchased a used Sequoia. Gurnee and it is worth the drive. Every time I go there Warren remembers me and greets me with respect. This last time I purchased a used Sequoia. I was worried about buying used however, Warren, assured me he would always take care of me. I am so happy with my purchase. I am so glad I listened to him. He is wonderful. He has even came over to my house, picked up my car for service, gave me his personal car, and then brought back my truck cleaned and all service taken care of. How can you ask for anything more. It is so nice to get your car back super clean. He has gone way above and beyond any manager at a car dealership should. I will call him for all my car needs. If you treat him with respect he will treat you the same way. Finance was great too. No pressure, I did buy a warranty though because honestly, it is a car that can break down. How could you not. Their prices were fair and even my credit union couldn't beat their price on a warranty. Thank you Dave Neilson. I would recommend this dealership to anyone who is needing a car new or used. No matter how much I wanted to spend they treated me the kindly and fair. Love them!!!! Thank you Warren for always being there when I needed you. My neighbor is on her way to see you! Thank you Brilliance Honda. More

Never I repeat never go to this dealer. They lie, they are rude, and if you disagree with them will get in your face and scream at you. I live in Indiana 140 miles away from brilliance. I had found a us are rude, and if you disagree with them will get in your face and scream at you. I live in Indiana 140 miles away from brilliance. I had found a used truck they had listed on auto trader. I was interested and started dealing over the phone and thru email with a salesman named Vince. At first Vince was very helpful. He sent me pictures and everything I asked for. Being that I lives so far away I told Vince I wanted to know of any major defects or rust on the body. He went out and said he looked the truck over and called me back saying the truck looked great. He did add that all used trucks will have little imperfections such as small dents and scratches. Which I knew that. So I drive over there with my wife and three year old son. The truck was parked out front ready for us to test drive. I met Vince and came out to test drive I did a walk around the truck. When I came to the drivers side rear fender I saw a softball size rust spot. As I walked around the passenger side I saw all along the bottom of the door there was rust. Vince proceeds to tell us about how their tech guys give every car a 150 point inspection. My wife asked him when I asked him to check the truck out if he had actually came out and looked at the truck. He of course said yes. So my wife asked Vince why he did not tell me about the rust. Looking for words Vince finally spit out that I never asked about rust. I stepped in and reminded him that I asked about the rust and any major defects. He then informed me he did not consider that a major defect. My wife then said that we wanted another salesman because she didn't want to deal with Vince any more. Vince then got mad and said fine and stormed off into the dealership. Ten minutes later Warren Chow comes out acting like he was going to fix everything. We explained everything and he proceeded to tell us that all used cars have little imperfections. Which I explained I under stand that, but that big of a rust spot is more than a imperfection. Then my wife started to say how we drove 140 miles for a lie and Warren went off. He got in my pregnant wife's face and was yelling about what lies, that they did nothing wrong. He then told us to get off his property. We of course demanded to talk to a manager and he started yelling again. "YOU WANT TO TALK TO SOMEONE? COME ON IN WE WILL TALK." So we walked into the dealership. Warren took us to an office and rudely told us to sit down. We said we would stand. He then told a lady to call the police to have us removed. I was like what the heck, you told us to come in. Warren then told us to not do this in his showroom. By this time we had enough and left. So now we are contacting the local BBB. We also contacted Honda Corporate and the lady we spoke to said this wasn't the first complaint about them. Also we are going to contact our lawyer about sueing them for expenses on travel and things over there. I have all my receipts. Please people read all the negative reviews about this place. Save yourself the head ache and go somewhere else. More

This is a terrific dealership. This is my fifth car purchased there. Need I say more? I have found outstanding personel in all of the departments. purchased there. Need I say more? I have found outstanding personel in all of the departments. More