Brilliance Honda of Crystal Lake

He got me a great car at a great price. I'm soooo happy with the new car! I came in just to see what was possible and they exceeded my expectations. with the new car! I came in just to see what was possible and they exceeded my expectations. More

Darrell was very friendly and service was offered in an expeditious manner. Darrell was very knowledgeable about the Honda lineup as well as comparable competitive models. Darrell was able to work a deal expeditious manner. Darrell was very knowledgeable about the Honda lineup as well as comparable competitive models. Darrell was able to work a deal by getting to a fair price for all. I recommend this dealership and salesman! Thank you for a quick easy transaction!! More

Darrell was terrific, as was the GM, Kevin Keefe. Clear communication, met our expectations on price and timing. Excellent car buying experience! I would recommend this dealership to anyone buying a new or communication, met our expectations on price and timing. Excellent car buying experience! I would recommend this dealership to anyone buying a new or used car. More

Brillance was the first dealership we went to on what was supposed to be a day of looking at several dealerships and several different cars. However, we loved the car Max Ring showed us, and he got right to supposed to be a day of looking at several dealerships and several different cars. However, we loved the car Max Ring showed us, and he got right to work getting the numbers together. Max was very helpful, very friendly and the whole deal was done in a reasonable amount of time. No regrets from this buyer. More

YES this is the 3rd car I have leased / bought from Brilliance and the second one from Darrell. Brilliance Honda has friendly and fair people who do not try to sell you something you don't want or nee Brilliance and the second one from Darrell. Brilliance Honda has friendly and fair people who do not try to sell you something you don't want or need. More

I used the internet department to get an initial quote on a 2011 Honda Pilot Touring and eventually agreed on a price over the telephone. They were very competitive right off the bat with the first price qu a 2011 Honda Pilot Touring and eventually agreed on a price over the telephone. They were very competitive right off the bat with the first price quote. I had done my homework ahead of time so I knew they weren't pulling the typical haggle approach. I was very happy with the experience. I would recommend this dealer to friends and family. I plan to buy here again. Darrell Herbert was very knowledgeable in delivering the vehicle and reviewing all of the pricing. He was very patient with our questions and pleasant to work with. Not your typical car buying experience. We had visited/negotiated with 4 dealers prior to contacting Brilliance Honda. One other dealer was similar in price to Brilliance Honda but we had such a bad experience with the salesperson and sales manager we chose not to buy there and will never go back. Brilliance Honda's experience was a thousand times better! More

When we walked into Briliance Honda, we were looking for a Honda Civic with low miles. Darrell guided us to the right car and assisted us every step of the way. Upon making our decision to buy the car, he a Honda Civic with low miles. Darrell guided us to the right car and assisted us every step of the way. Upon making our decision to buy the car, he showed us all of the paperwork and made sure that it was exactly what we were looking for. As far as the final papers in finance, Dave was outstanding. He was never pushy and always accepted our decision and moved to the next opportunity. After four months of looking and visiting over 20 dealerships, we greatly appreciate a dealership that finally met all of our needs. Thank you Brilliance Honda. More

I work for a company that constantly is in the market for used mini vans. I've dealt with Max a bunch of times and have bought multiple vehicles for my company through him. Each time he has pushed to get m used mini vans. I've dealt with Max a bunch of times and have bought multiple vehicles for my company through him. Each time he has pushed to get me the best price, and has also been cooperative in fixing little dinks/dents/rust on an otherwise perfect vehicle. I'd recommend using him if you go to Brilliance. More

Max did an outstanding job working with us to buy the used Honda. He was truly professional and above all very helpful. Max represents your company well. It was a pleasure working with him used Honda. He was truly professional and above all very helpful. Max represents your company well. It was a pleasure working with him More

The Sales man (Max), was nice, but he never went over the The Sales man (Max), was nice, but he never went over the price with me, just kept telling me that it will be ok!! I went into the finance office The Sales man (Max), was nice, but he never went over the price with me, just kept telling me that it will be ok!! I went into the finance office not knowing anything about the price or anything!! They just assumed that I would just buy it at the high interest rate that they had on the vehicle that they didn't even discuss with me!! The finance guy told me that I had to finance $1000.00 more than the price of the car because thats the minimum amount that the company would allow, so he said that I had to buy a warranty to make up the difference!! The reason I answered the questions the way I did, is because my salesman Max was nice, my only complaint about him, is that we never talked about the price, I wanted to buy 4 new tires with the car, but for some reason it ended up me only buying 2 tires, and I just gave up and figured that I could buy the other 2 on my own later! The finance man, (I don't remember his name), was not so friendly, he kept telling me that he was doing me a favor!! I questioned the finance rate and he finally told me the rate, 22.9% and I told him that I didn't want to do the deal at that rate and he first told me that is the only way it can be done, then he came back and said that it can be done at 15.99% which is still alittle high, but I agreed and thats when he kept saying how he was doing me a favor and how great he was at getting that for me and that the dealership was not making any money on the deal just to keep me as a customer!! I have bought vehicles before, I know how it all works! I just wish the finance guy didn't play the games that he plays!! But I guess thats how dealerships make there money!! I would not recommend this dealership just because of the salesman would not go over the price with me and how the finance guy treated me. The salesman was a nice guy, I cannot say that about the finance guy, I will not buy another car from this dealer, basically because of him!! I normally do not fill out these surveys, but because of how he was, it is worth doing this one!! Thank You, Mike More