Brilliance Honda of Crystal Lake

Darrell was patient and kind and gave us the best price around. He worked diligently with us and his team. He even gave us a great price for our trade in. All of this was done while our two kids were with around. He worked diligently with us and his team. He even gave us a great price for our trade in. All of this was done while our two kids were with us and slowly growing bored of the process. If we need another car - we are coming back to Brilliance! More

I just bought my first brand new Honda and the experience was very pleasant. I was truly dreading the day, since I’m a girl on a strict budget. They made the transition smooth and easy while keeping me with was very pleasant. I was truly dreading the day, since I’m a girl on a strict budget. They made the transition smooth and easy while keeping me within my price range. I’d recommend any of my friends or family to Darrell and Kevin--even the finance guy was great! Thanks for all your help, guys. More

\this is the second car bought from BH. The staff made \this is the second car bought from BH. The staff made it a fun experience in spite of how important it was. This was the first time I made \this is the second car bought from BH. The staff made it a fun experience in spite of how important it was. This was the first time I made such an expensive item on my own. I couldn't pass the deal for trade in. More

Dealership overall was great and we were treated, the entire time, with great care and friendliness. Felt very comfortable. After our purchase though is when the dealership and Darrell showed its true entire time, with great care and friendliness. Felt very comfortable. After our purchase though is when the dealership and Darrell showed its true value. We drove the new 2012 Odyssey home and when we went back to drive it, it would not start. It turns out that there was a mechanical problem. We called the dealership and Darrell and they immediately jumped to action. They were very apologetic and they picked up the car and fixed it as quickly as possible. It was not a situation of us having to pursue them because the purchase was already over. It was very clear that they cared about us, wanted to address the issue as much as we did, and wanted our experience to be a good one. The extra steps they took, and their dedication to us as customers, was the best I could have envisioned and I would highly recommend both Darrell as sales and the Dealership itself for/to anyone wishing to purchase a Honda. Excellent work. More

This is the third vehicle that we have purchased from Brilliance Honda. Max always listens to what we are looking for and then finds us the exact vehicle that we want. Brilliance Honda. Max always listens to what we are looking for and then finds us the exact vehicle that we want. More

We traded in a 2006 Nissan Frontier for a 2012 Honda Civic. We were impressed with the trade in amount as we felt it was fair on a vehicle that was well maintained during the time we owned it. Darrell w Civic. We were impressed with the trade in amount as we felt it was fair on a vehicle that was well maintained during the time we owned it. Darrell worked with us to narrow our search down to a new Civic when we explained that we wanted to reduce our gas costs per month. We initially believed a used car would give us a better price and we were concerned that, for a new car, our monthly payment would be too high. We were and are pleased that a brand new (beautiful) Civic not only drastically increased our fuel efficiency, but our monthly payment is lower than what we were paying on the Frontier (because I always paid $100 extra each month) because of the low financing available. Good news especially when you consider the warranty on the Civic that we most certainly did not have on the aging Frontier. At the end of the sales process, Darrell explained to me the benefits of purchasing the paint protection plan. He did not force me to decide to purchase the plan, but he gave me several reasons why it was a good idea. I purchased it. The following morning, I woke up with a sense of dread about spending over $1,500 on the plan. I emailed Darrell and told him my predicament and that I wanted to cancel the plan or at least reduce the cost. He didn't hesitate and said that he would issue a credit immediately. I am so relieved that the cost was reduced and the best part is we still have the paint protection plan and a new Honda! We have purchased many cars over the years. Because of our experience this week, we have found our new dealership and, most importantly, we have found our new salesperson in Darrell. He is a good guy who actually seems to care about his customers. Brilliance, hold on to him! He is a keeper! :) More

Max was a great person to work with. I haven't bought a car from a dealership other than Satrun or Carmax since 1996 because of the "fear of buying." Max made me feel as though I had known him for years-he car from a dealership other than Satrun or Carmax since 1996 because of the "fear of buying." Max made me feel as though I had known him for years-he understood my apprehension, listened to what I wanted and made this an experience I won't mind repeating again...as long as he is there! My Accord is terrific, I can understand why so many people want one. More

Kip and Darrell were phenomenal. Our experience was awesome. We got a brand new Honda Pilot and the service was excellent. I can truly say they worked FOR us. I would highly recommend them and will awesome. We got a brand new Honda Pilot and the service was excellent. I can truly say they worked FOR us. I would highly recommend them and will definitely go back. They gave me a fair price on my trade and made sure I left happy. I thank everyone at Brilliance Honda for helping us have a great car buying experience. More

Darrell is an awesome salesman & I will not deal with anyone else at Brilliance. Darrell is always very polite, considerate and always responsive to my needs. anyone else at Brilliance. Darrell is always very polite, considerate and always responsive to my needs. More

They were more then curtious, helpful, knowledgeable and went out of their way to accommodate me in purchasing my Honda CRV. I would totally recommend them and your dealership to friends. went out of their way to accommodate me in purchasing my Honda CRV. I would totally recommend them and your dealership to friends. More