Brilliance Honda of Crystal Lake

I purchased a vehicle here with the assurance that the service department was exceptional. The repairs on my care were done were not done correctly and when I brought it up to their attention the service service department was exceptional. The repairs on my care were done were not done correctly and when I brought it up to their attention the service manager, he was quick to respond this is not due to our negligence. The car was in the service department on three separate days and this job should have taken an hour max. The service receipt the second day had a different price for the part that was replaced. I would run and run far away from this service department as they are not professional, not qualified, and do not take responsibility for their lack of quality work. I would have gotten better quality of service from the no name repair shop. More

Max was friendly and very helpful in meeting our price point. We have dealt with this dealership in the past and always found them to be fair. We appreciate the service department, their extended hours an point. We have dealt with this dealership in the past and always found them to be fair. We appreciate the service department, their extended hours and their courteous and friendly service technicians. Our family has purchased four Honda's from this location, three from Brilliance and one from the previous ownership. We have and will continue to recommend your dealership. More

Both Bob and Darrell were helpful, knowledgeable, and courteous. They made my car buying experience as easy as possible. I look forward to working with them again when I am ready to buy again in the fu courteous. They made my car buying experience as easy as possible. I look forward to working with them again when I am ready to buy again in the future. More

I came in to buy the 2005 AVEO. Darrel did not waste my time with other offers. There was no pressure about anything and my daughter and I were treated as if we were buying an expensive new car instead of time with other offers. There was no pressure about anything and my daughter and I were treated as if we were buying an expensive new car instead of an inexpensive used car. The financing gave me a great interest rate,was quick and easy and gave me better terms than my credit union (5yrs). Darrell and Chris took the time to explain everything clearly. One caveat - the AVEO shows a check engine lite that I was told would be remedied by the service department (O2 sensor) at no charge to me. This rating is based on the assumption that the check engine lite will be remedied - hopefully with the O2 sensor- BUT regardless of what it takes the check engine light will be remedied at no change to me. I will not accept a car that shows a check engine light. I am counting on the honesty and integrity of the Brilliance Honda dealership to make good in this matter. I have scheduled an apt. with the service department for Friday Jan 4. More

Max did and excellent job of helping me select the right vehicle and his follow up was exceptional. I liked working with him as he was a true professional. vehicle and his follow up was exceptional. I liked working with him as he was a true professional. More

Both Max and Bob made our purchase really smooth and easy. They are really helpful and not pushy at all. We paid the exact amount of our quote. Extremely nice experience buying my accord at Brilliance easy. They are really helpful and not pushy at all. We paid the exact amount of our quote. Extremely nice experience buying my accord at Brilliance Honda. More

We have done business with Brilliance Honda before and recommend them highly. Their business associates are friendly and cooperative and always treated us fairly. Mr Herbert has been our sales associate i recommend them highly. Their business associates are friendly and cooperative and always treated us fairly. Mr Herbert has been our sales associate in the past and we have found him to be friendly, and very professional. We look forward to dealing with him in the future. More

This is the second Honda we have purchased from Brilliance. The Brilliance staff continues to be the best team we have ever worked with and plan to continue for years to come. Brilliance. The Brilliance staff continues to be the best team we have ever worked with and plan to continue for years to come. More

I had a great experience buying a Honda Odyssey from Brilliance Honda. Eva gave me the "out the door" price as I requested and promised that I would get that price when I came in the following day to ge Brilliance Honda. Eva gave me the "out the door" price as I requested and promised that I would get that price when I came in the following day to get the car. I had done research and knew what I was willing to pay, and I was satisfied with the price. Unlike other salespeople I've dealt with, she sent me an email detailing the price and everything it included (tax, etc.)--other dealerships have "conveniently" left out things we had agreed on over the phone. I was very happy with the price and even happier that nothing changed when I got to the dealership (I had a cashier's check for the exact amount, and that's all I paid). Not interested in rust-proofing, extended warranties, etc. and did not feel pressured into them. Eva went over some features in the car and offered to set up our phones with the car's Bluetooth. My experience at Brilliance Honda was great--well worth the trip from Wisconsin for the price and service. More

The blower fan for our 2011 Pilot went out and we needed it repaired, it was after hours so I had called and spoke to Ben the service manager. He said to bring it in and we will take care of you. My wife br it repaired, it was after hours so I had called and spoke to Ben the service manager. He said to bring it in and we will take care of you. My wife brought the car in and they had it replaced within an hour! They have exceeded our expectations each and every time we have been there for service or repairs. On the sales side, they have treated us fairly and without all the car sales games other dealers like to play. That is why we have purchased three cars in the last four years and refers friends to them as well, thanks Eva and Jeff D.! More