Brilliance Honda of Crystal Lake

The experience was great . The salesman did a good job in getting us a new car and also the finance manager. This deal will help our credit to go up. in getting us a new car and also the finance manager. This deal will help our credit to go up. More

I shopped around and found Brilliance Honda of Crystal Lake to be the most competitive and humanistic to deal from start to finish. I contacted Bob Daniel via their website. He was prompt, professional Lake to be the most competitive and humanistic to deal from start to finish. I contacted Bob Daniel via their website. He was prompt, professional and very likable when we spoke on the phone. His no pressure, way of actually listening to me and what I wanted caused me to pursue Brilliance. Upon my arrival I was cordially greeted by Bob and introduced to Darrell my salesman. I felt very comfortable with both gentlemen and while the building looked dated (they are building a new one just down the road I later learned) the feeling I received from the employees and Kevin the owner made me want to write this review. In a time where we are all made to feel "like another number" or "just another customer" I was treated with respect and importance. Never once did I feel pressured to buy with "leave today and the deal won't be here tomorrow" type tactics. I was given all the time I needed to think the deal over. Others I met including their Service Mgr., Director of Finance and Ken who I believe is their Sales Mgr. were equally as wonderful to deal with over the two days I came and went. They gave me an extremely competitive deal and made me feel truly important even after I signed the paperwork. I was about to drive off the lot with my new car and Darrell ran out to the parking lot and stopped me. I had left 12 cents in my change cup (not visible) and a key chain with a garage remote and spare key safely tucked away in a compartment. All were handed to me with a smile…. I have found sales people like this are few and far between these days let alone in the auto industry. Honest, smart, hardworking men and women all under one dealership's roof, it is a testament to Kevin Keefe and the people that followed him six years ago when he purchased this dealership. Oh, I neglected to mention, they have female salespeople as well as Spanish speaking. Impressive! More

Max answered all my questions and smoothed the sales process. Max has pleasant personality and my husband and I enjoyed dealing with him. While doing online research, I received an internet price in m process. Max has pleasant personality and my husband and I enjoyed dealing with him. While doing online research, I received an internet price in minutes. The price was honored. My only critique is that the sales process could be shorter. More

Staff was friendly, accommodating, expeditious. Answered questions that we had and provided the service that I would expect when purchasing a new car. Pricing was inline with expectations. questions that we had and provided the service that I would expect when purchasing a new car. Pricing was inline with expectations. More

This was the second car my family bought from Max Ring. He made buying a new car an enjoyable and comfortable experience! Thanks for all your help Max!! He made buying a new car an enjoyable and comfortable experience! Thanks for all your help Max!! More

Our experience was great. We did all the negotiations thru e-mails. When we arrived, as agreed, Max was expecting us with all the docs, car keys and the car. The total “out of the door price” was as prom thru e-mails. When we arrived, as agreed, Max was expecting us with all the docs, car keys and the car. The total “out of the door price” was as promised and they gave us couple of extras at no charge. The deal was quick. Recommend to anyone! More

Darrell, Was very helpful, he answered all our questions Darrell, Was very helpful, he answered all our questions and he did not rush us into buying the car, He was very friendly and polite . I will tell m Darrell, Was very helpful, he answered all our questions and he did not rush us into buying the car, He was very friendly and polite . I will tell my friends and family if they need a car to go to see Darrell or someone else @ the dealer the people there greet you warmly . Thank You so much Cynthia Schmidt More

This is the 3rd car that I've purchase here. Highly recommend them. I've always had a good experience and thankful they are local recommend them. I've always had a good experience and thankful they are local More

My Salesman was Max Ring. I would not recommend Max Ring to anyone. I would never buy from Brilliance Honda again. All the employees I dealt with are a bunch of scamming liars. Nothing they said or a to anyone. I would never buy from Brilliance Honda again. All the employees I dealt with are a bunch of scamming liars. Nothing they said or any promises made were true. Brilliance Honda is bringing back the scummy car salesmen. I will discourage anyone I know looking for a car from going to Brilliance Honda. I am just glad I bought a reliable Honda, and will not need to take it into the dealership. More

This is the third Honda that I have purchased over the last few years and the friendliness of the staff and excellent service I have get when I have any questions or have my vehicles serviced is the reaso last few years and the friendliness of the staff and excellent service I have get when I have any questions or have my vehicles serviced is the reason for the ratings. I will continue to do business with Brilliance . More