Brighton Motors

Communication is key in every type of "relationship". The sales agent that dealt with me, Thomas Bemer was dishonest about the location and condition of the car as soon a I sat down. My experience with B The sales agent that dealt with me, Thomas Bemer was dishonest about the location and condition of the car as soon a I sat down. My experience with Brighton Motors left me disenchanted and frustrated with a delivered car needing brakes and rotors ALL the way around! Regardless of sub-prime lending and the less than steller "credit" conditions of most of Brighton Motors patrons, honesty, integrity and a regard for the patrons SAFETY, is the foundation of any businesses reputation. Missing floor mats, empty tank, half_$$ detail job leaving pet hair and about 5 yards of float AFTER engaging the service break causes me to wonder how there still in busy. Hence, the price you pay for having a less than stellar consumer profile and history is shade tree practices. For the amount of credit that was provided and benefit received, there shouldn't be ANY immediate mechanical issues with this car, brakes and rotors included. Totally disenchanted with these guys. False veneer. More

They straight up lied to me about my credit score telling me it was way lower than it was (I know my score) and tried to give me a 12% loans my credit union was almost half that rate. The salespeople don’t s me it was way lower than it was (I know my score) and tried to give me a 12% loans my credit union was almost half that rate. The salespeople don’t seem to care or respond to your questions when you ask them to explain things when you ask them to email you specifics. Not to mention they did not even thank me for my business. This place sucks! If I didn’t find my dream truck here i would have cussed these guys out in front of the entire staff and customers in the show room. These guys are shady as xxxx, every one of them even looks like a Rat. More

Salesperson was excellent. Poor communication between manager and finance. Overall good experience an happy with purchase. Poor communication between manager and finance. Overall good experience an happy with purchase. More

Terrible. It was a long wait. Not very responsive. Still waiting on my money they owe me. It was a long wait. Not very responsive. Still waiting on my money they owe me. More

Bought a GMC Sierra from them and had a good experience. No issues with the car so far. I’d buy from them again. No issues with the car so far. I’d buy from them again. More

Never buy a vehicle or do business with Brighton motors. They sent in fraudulent information to the bank to get approvals. It was and absolute disaster. They filled out my credit app, then went into ano They sent in fraudulent information to the bank to get approvals. It was and absolute disaster. They filled out my credit app, then went into another room for about an hour. They came back out and said I was approved. looking over the credit app, they put down that I made over 2x more than what my paystubs stated. I stupidly signed the paperwork and did not look over the credit app. I got the vehicle and a week later they kept blowing up my phone looking for a down payment I had already giving them. So I looked through the paperwork, and came across all these error. I tried to address these errors at the dealership, we were SCREAMED at and kicked out. I had to go to the credit union and put a hold on the Lien and make sure it wouldn’t go through. I spoke to the fraud department and they ended up not financing the vehicle. I was advised to give the vehicle back to the dealership. No problem on my end. We dropped it off and the manager tried to sweet talk me. I told him I was not doing business with them after the way I was treated. The also told me “we can still push the loan thru if we want too” I said absolutely not, the bank will not allow it. He tried to fight me tooth and nail on the loan issue. I asked to have it in writing that I gave the vehicle back. He refused to do so. I asked if he could void the paperwork and he refused that as well. I ended up just having to walk away and hope they don’t mess with any of my paperwork. More

Drove over an hour, and sat for 20 minutes, just to find out they sold the truck I was looking to buy. Had appointment. Thanks for the call to let me know! out they sold the truck I was looking to buy. Had appointment. Thanks for the call to let me know! More

Bought a used BMW from them. It died the next day and the tires were rubbing under the fender, witnesses by their employee. They were closing for the day. Anyway, we tested the b It died the next day and the tires were rubbing under the fender, witnesses by their employee. They were closing for the day. Anyway, we tested the battery at home and again at Auto Zone, and it was a bad one that needed replacement. Took it back to Brighton Motors and they said the tires are the wrong size for the car and that the battery is fine. I contacted the CEO who said to bring it in again for a thorough mechanical review. So, I did and they ended up replacing the battery and offering me two tires of the correct size. It needs 4 exact tires because it's AWD. I left only to be stranded on I-96 a couple of weeks later. I'd purchased an aftermarket warranty through Endurance and had the car towed to the nearest BMW dealership. The dealership mechanics diagnosed the car with a blown vacuum pump, blown water pump, and blown fuel pump. What?!!!?! Oh, and a bad low tire pressure module. Endurance refused to cover the module, most of the labor, and the vacuum pump. After the covered repairs were completed, I drove it home based on the explicit information from Serra BMW that the car was safe to drive despite the vacuum pump leak. A couple weeks later, the car was smoking so bad that I decided to call Dixon Motorsports to get a quote on the vacuum pump. They've been great, but they discovered SERIOUS problems missed by Brighton Motors and Serra BMW. Issues that could've blown my engine and drivetrain. 7 weeks and fewer than 2,000 miles into owning this car, it now also has two blown gasket seals, a bad left front axle, a leaking front right wheel bearing, and a leaking vacuum pump!!!! The original repair bill from Serra was $5k. This new repair bill is just as much with 28 hours of expected labor, which alone is over $3k. Repairing all the major issues on this vehicle would cost almost $10k. And that doesn't include the new tires it needs because the current ones are the wrong size (and that means the odometer is off). Do not buy from Brighton or Chelsea Motors. I looked at the Carfax. I test drove 10 cars. When the CEO messaged me back after the battery was replaced, he worded his email very carefully. He said his mechanic had looked the car over again and they have now paid for and replaced everything they are willing to pay for. Read that again. They knew this car was full of expensive issues and sold it to me knowing this. More

They do not check their veichles they push them out the door with no intent of helping anyone worst dealer Iv ever had buisness with do not go here!!! They will sell you crap and not help or care about the door with no intent of helping anyone worst dealer Iv ever had buisness with do not go here!!! They will sell you crap and not help or care about the Saftey of your family!!!! Garbage!!!! More

If I could give them a ZERO. ...I would! I was in helping my son purchase a car. He needed me to be a cosigner. Unbeknownst to me they proceeded to run FOUR hard credit checks. ...I would! I was in helping my son purchase a car. He needed me to be a cosigner. Unbeknownst to me they proceeded to run FOUR hard credit checks. I only authorized one. Upon speaking with their finance department I'm informed, in a condescending tone, that they run as many as they want and too bad about the 20 point credit score hit!🤬😡🤬 Word to the wise.....SHOP ELSEWHERE! More