Brighton Ford

Worst experience EVER I had the WORST experience trying to lease my first car at Brighton ford. My mother and I stopped in for some information and numbers to think about I had the WORST experience trying to lease my first car at Brighton ford. My mother and I stopped in for some information and numbers to think about last week. We were interested in the 119 dollar F-150 deal that you advertise. Once we arrived we were told that truck that qualifies for that Brighton doesn't even carry. Then the sales person (David Willard) who was helping us tried to rush us into a completely different car (c-max) then pressure us into a different pickup. It seemed like he didn't listen to what we wanted. When I told him we would be going to Bill Brown Ford instead, he got pretty pissy with me. When we got to Bill Brown we were greeted by the most wonderful sales person, it really made me feel that we weren't being treated fairly at Brighton. Skip to this week, I have everything set up for my new truck at Bill Brown, and I get a random text from David at 9 at night, asking if I'm "still in the market"! I explained I was all set with another dealer. He said he could "beat any deal by $500". I ignored him. Come the next morning I get another text "I'll beat any deal by $2000 Guaranteed!" I still ignored him. Then I got "Hi??" a heart emoji? With a customer? My family and I were incredibly disturbed. We've attempted to contact a manager by phone, with no response. This is the most unprofessional treatment I've ever received. I will never return to Brighton Ford!! More

Best support Best deal I'm impressed with the quality of service the attention to detail and the warm and pleasant customer service environment that was presented by Todd. I I'm impressed with the quality of service the attention to detail and the warm and pleasant customer service environment that was presented by Todd. In this day and age of corporate correctness I was almost overwhelmed with the sense of family connection and intimate understanding of making this deal work for me. More

AWSOME This is my third time back to Brighton Ford. The team from sales to lending to service has always been excellent. They knew what I was looking for and This is my third time back to Brighton Ford. The team from sales to lending to service has always been excellent. They knew what I was looking for and were very accommodating. I think it was fun for my salesman Todd also as he got to lease two trucks and watch the face of my son as he was handed his keys. I highly recommend Brighton Ford. It is always a pleasure. More

Awesome!!! My parents have bought 7 cars here! I, at the last minute, wanted to buy a used car and I had the pleasure of meeting todd and having him help me with My parents have bought 7 cars here! I, at the last minute, wanted to buy a used car and I had the pleasure of meeting todd and having him help me with buying my first car on my own. He is so sweet and caring,I loved talking to him! He was so easy to talk to and had lots to say. Overall great customer service, everyone was super duper nice. I definitely will recommend brighton ford to people I know! Todd was more than helpful! Glad to have him help me with my first car purchase. More

Great customer experience Todd was very detailed and constantly followed through with information for me. He understood the need for my family, and didn't try to push something Todd was very detailed and constantly followed through with information for me. He understood the need for my family, and didn't try to push something we didn't need on us. We are extremely happy we went to Todd and Brighton Ford for a car, over other dealerships we went to. We will definitely do business in the future with Todd. More

They didn't have time to perform the work. I set up an appointment to drop my service van off for a minor recall issue. It was dropped off at 7 a.m. as arranged. I received a call it approximat I set up an appointment to drop my service van off for a minor recall issue. It was dropped off at 7 a.m. as arranged. I received a call it approximately 2 o'clock in the afternoon with the bad news they weren't going to have time to get to it. I asked if I left it overnight if they could do it on Saturday and was informed they didn't have time to do it then either. They're really good at making appointments, they even confirmed the night before that I had one ...they're just not very good at KEEPING appointments. The fact that this is a service van makes it an even even bigger pain in the butt. I guess I'll try a different dealership next time around. Sincerely Daniel Martin More

Awesome service! Thanks again Todd Cowen for another great buying experience. We appreciate your hard work in helping us find yet another great vehicle. Great doing bu Thanks again Todd Cowen for another great buying experience. We appreciate your hard work in helping us find yet another great vehicle. Great doing business with you!! More

Excellent Service!! Todd was super helpful, stayed late two nights in a row to help us and was great with our 8 year old while we were ironing out the final details of ou Todd was super helpful, stayed late two nights in a row to help us and was great with our 8 year old while we were ironing out the final details of our contract!! I was beyond impressed and will definitely be returning when it's time to upgrade our second vehicle!! More

Todd helped me a lot he got me the best car I'm very happy y They helped me to find the best car.Todd was very friendly and helpful I'm going to suggest him to my friends and family They helped me to find the best car.Todd was very friendly and helpful I'm going to suggest him to my friends and family More

Todd and Brighton Ford are the best Todd, is honest and trustworthy, I bought the truck of my dreams from Brighton Ford at a excellent price and great interest rate. They are top notch. Todd, is honest and trustworthy, I bought the truck of my dreams from Brighton Ford at a excellent price and great interest rate. They are top notch. More