Brighton Ford

Disappointed in the lack of following COVID Guidelines. The customers appeared to all be wearing masks, while the sales staff was spotty at best. Russ was actively not wearing a mask and was acting as if The customers appeared to all be wearing masks, while the sales staff was spotty at best. Russ was actively not wearing a mask and was acting as if the pandemic doesn't exist. No mask, no plastic barrier at the desk that he kept inviting us to sit at. This was the first time we considered buying from Brighton Ford because of all the work they do for the community. Unfortunately, this is our last. More

Even after I told the dealership that I was going to use my credit union for financing. They shopped my credit to many finance companies, some I never heard of. My guess is they get paid from these companie my credit union for financing. They shopped my credit to many finance companies, some I never heard of. My guess is they get paid from these companies just to supply my information. Now I have to opt out from each of these to stop getting even more unsolicited offers. This practice needs to stop.0 More

Uses employee pricing on other web sites which is misleading... don’t care if it has employee pricing disclaimer, other places use rebates an such like must qualify for Ford financing and such but yo misleading... don’t care if it has employee pricing disclaimer, other places use rebates an such like must qualify for Ford financing and such but yours is only in the small print. Also got defensive when asked about price difference. More

Always bought at Sill TerHar .. This time they came across very arrogant .. 5 Stars at Brighton Ford .. All done over the phone .. Thank you Mark Winter and Maynard across very arrogant .. 5 Stars at Brighton Ford .. All done over the phone .. Thank you Mark Winter and Maynard More

Very bad experience with Mike Bellant My 72-year old mother purchased a 2018 Ford Explorer with Brighton Ford last week. The navigation system was not yet set up. Mike Bellant had told her My 72-year old mother purchased a 2018 Ford Explorer with Brighton Ford last week. The navigation system was not yet set up. Mike Bellant had told her that he'd look into it to see what he could do for her. He called this Sunday afternoon informing her that setting up the navigation system just wouldn't be possible. This made her very upset because she just assumed it would be taken care of. Which, to me, is fine. Mike didn't do anything wrong there. I'm sure he looked into it like he said he would. What upsets me is how she felt after speaking with him over the phone. She called me (I live out of state) very upset claiming that he wouldn't let her finish talking and felt like he was speaking down to her, which I have no proof of whatsoever, only her account of the story. Then, when Mike returned my phone call, he sounded quite aggressive. He immediately cut me off, and when I said, "don't cut me off, Mike," he said, "you, don't cut me off. Is your name on the contract? Then legally, I don't have to speak with you." And hung up. To many people, Mike Bellant did nothing wrong here. I can see that, I get it. He's a car salesman. He sells cars, and he's probably very good at it. But, when I spoke with Mike directly on the phone, he came off as very rude and unprofessional. It's quite clear to me that when Mike gets on the defensive, he doesn't seem to treat people very well. Sorry Mike, but this is just no way to treat customers. More

The guys at the Brighton Ford used lot were an amazing help for me. I needed to get a newer vehicle and Troy helped me out in a seamless manner. He provided great insight on the vehicle and thuroughly ans help for me. I needed to get a newer vehicle and Troy helped me out in a seamless manner. He provided great insight on the vehicle and thuroughly answered all of my questions, leaving me with none. If you want to get a used car from any dealer, consider Brighton Ford first! More

I was visiting family in Brighton and had an issue with the sensor system on my F150 King Ranch that would have prevented me from leaving on time. Brighton Ford was extremely helpful and went out of their the sensor system on my F150 King Ranch that would have prevented me from leaving on time. Brighton Ford was extremely helpful and went out of their way to get my vehicle in and fixed. Special thanks to the service team at Brighton Ford. More

Traded in a Chrysler for a Ford Edge Dustin Marich and Todd Cowen were top notch in LISTENING to our needs and coming up with a very satisfying deal. The whole experience was good. Fa Dustin Marich and Todd Cowen were top notch in LISTENING to our needs and coming up with a very satisfying deal. The whole experience was good. Fair return on our trade in and swept away with how nice the Edge is ! More

Lack of communication between Dealer and Warranty Service My F350 has been at the dealership since Sept. 4th 2019 and today is Sept. 25th. I keep getting excuses from service and the Ford Warranty is saying My F350 has been at the dealership since Sept. 4th 2019 and today is Sept. 25th. I keep getting excuses from service and the Ford Warranty is saying they are waiting for information from the dealer to authorize the service. DEF Heater failure, should be a simple repair???? I get a lot of promises and excuses why this is not being done...Cannot believe it has been 21 days and i still do not have a resolution. Totally inept ! More