Brighton Ford

My son bought his first car here this week. He is a college student and has family that work for ford. In his initial email to see what deals they had he mentioned he had an "a" plan which to him was t college student and has family that work for ford. In his initial email to see what deals they had he mentioned he had an "a" plan which to him was the employee discount! The dealer started the deal on Thrusday, he signed the contract on Saturday and went home with his new car..all was good.. Until....Monday. The sales team told him they did not verify the pin for the discount and that he qualified for the "X" which meant he had to bring the car back or give them $800.00 more. They accused us of lying to them. Even though we told them it was the employee plan from his "UNCLE" the whole time. We are not the experts on the ford discounts and according to the Ford website it is the DEALERS responsibilty to verify eligibilty before the sale is completed. The top manager asked us to have the Uncle lie to Ford and state that our son was HIS child to get the A pin. We refuse to do that. It just shows that they are terrible and unethical! I will be sure to tell EVERYONE that this dealer is the worst place to ever go..my son could be your son too... More

Bought 2001 F-250. Was told that a 150 point check had been done and only things that needed to be done was change fluids and brakes whick were done. "Brighton Ford backs every vehicle we sell" I was told been done and only things that needed to be done was change fluids and brakes whick were done. "Brighton Ford backs every vehicle we sell" I was told by Jack Ringwood. Get truck home and I find that the zerk fittings on upper ball joints are so rusted I can't get grease in them, oil had not been changed,truck had not been lubed, one tie rod was so worn I'm surprised I made it home,and I will need brakes and rotors all the way around. Been trying to call Jack and he will not return my calls. In fact nobody from Brighton Ford will return my calls. Will be making a complaint To the BBB. See you boys in court!!!!! STAY AWAY FROM THIS DEALER AND THIS SALESMAN!!!!!!!!!!!!!!!! More

Promised 2nd remote key for car. Eric saw I wasn't happy that there was only one key, and when we were first discussing the car in the lot and I asked about having TWO keys, Eric assured me there were two k that there was only one key, and when we were first discussing the car in the lot and I asked about having TWO keys, Eric assured me there were two keys. Later, in the sales office, Eric could see I was not happy about him now saying there was only one key. I wasn't going to buy the vehicle. So Eric said he'd buy the key for us out of his pocket, and commented how expensive they are, over $200, because he wanted me to be a happy customer. Eric said give him a week because the person who turned the car in was on vacation, and that he'd wait till he talked to the previous owner to see if maybe they still had the other key so he wouldn't have to buy the key. We were patient enough to give him a week. (It probably was a stall tactic). A week came and went and Eric said the previous owner did not have another key for the vehicle. My husband came in to pick up the key Eric said he'd have for us, and it was the cheap type. He lied and said he never agreed to the more expensive key. He also swore at my husband. Very unprofessional. My husband spoke to his sales manager, who of course stood behind him. More

SCAM! Their used car department tries to rope you in long term (63 month) leases. Buyer beware of this place. term (63 month) leases. Buyer beware of this place. More

Came in to look at an F-150 and loved the service that I recieved when I was there. recieved when I was there. More