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Bright Bay Mazda - Service Center

Bay Shore, NY

4.8
359 Reviews

359 Reviews of Bright Bay Mazda - Service Center

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December 11, 2023

I want to thank the whole service team, especially Walter that provided me with excellent service. More

by NUPER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mounce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter
December 07, 2023

Super happy with this service department. Service advisors are knowledgeable and polite. This is only my second service visit, but I am sold on this place. They video your car upon arrival More

by Hey Jude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hoyt
December 05, 2023

Pleasant staff and atmosphere. Wait time was longer than usual but not awful. Could have been a little less chilly during the extended wait. More

by LWILL829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mounce
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Excellent service department. Came in for first oil change on my new Mazda. I received a video from the tech showing and explaining the entire process. I would highly recommend Br More

by LABLOVER1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WALTER MIRANDA
November 30, 2023

the entire staff was excellent. work done was corrected and in a timely manner. the people that work there are awesome More

by jimmyblues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Serafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : brett hoyt
November 29, 2023

Walter the Service advisor was great with providing repair details/updates, and technicians work found exemplary; would highly recommend. More

by DDLOPEZ.WORK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
November 24, 2023

Excellent service attention to detail professional team that really takes care of you. I had an unexpected issue and they fit me in and made sure my car was safe to drive. They listened and were responsive More

by traceygroomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic that did video
November 23, 2023

Service employees were very helpful. Overall experience was great but my vehicle was not fixed. Brakes still squeek, just have to deal with it as I don't have time to run back and forth More

by LNJC73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman but don't remember her name
November 22, 2023

Prompt attention to my wheel (rim) repair. Looks great! Thank you so much. Dropped my CX5 off on Saturday and had it back Monday afternoon! More

by drecp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mounce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service - Walter
November 17, 2023

I can’t remember exactly but I think the name of the person who helped me was Callie. She was very helpful and the experience with updates sent to my phone was very efficient. More

by MHANNSGEN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Callie
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