Bright Bay Lincoln - Service Center

Certified Pre-Owned Lincoln Jim Jaeger is an excellent manager. He has hands on and mission accomplished! Service team also very knowledgeable and accommodating. If you are Jim Jaeger is an excellent manager. He has hands on and mission accomplished! Service team also very knowledgeable and accommodating. If you are thinking about a car....Lincoln is the car and Bright Bay Lincoln is the place. WOW! If I do say so myself, that is quite a review. More

Bad service I can say no service at all I am not recommending to any one to go for service to Bright Bay Lincoln . Stay away from dealership service and you will save time and money. I am not recommending to any one to go for service to Bright Bay Lincoln . Stay away from dealership service and you will save time and money. More

I cannot speak for the sales department as I purchased my car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for rep car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for repairs at least 5 times. Although the poor quality of the vehicle is no fault of the dealer, it becomes their fault the car has had to be returned to the service department days after being told the problem has been addressed. I have also been told numerous times that the "squeaks and creaks" I am hearing are normal driving noises. While this may be the case with an older vehicle with 100k miles, I cannot accept that this is true for 1 year old car (purchased new) with barely 20k miles. As frustrating as getting repairs done at Bright Bay is, it pales in comparison to the dealer's loaner car experience. Not only must you wait at least a week before a loaner car is available (which can be a major problem when your car is leaking an unknown fluid on your driveway), but each time I have been graced with a loaner it is filthy inside and out. As the last repairs I had done were extensive, I had the loaner for several days and after day 2 I had the car thoroughly cleaned inside and out at my expense because I could no longer ignore the cigarette ashes on the ledge of the driver's door and dashboard, the build-up of crumbs and stickiness of spilled beverages, the layer of haze on the windows and windshield, or the lingering odor permeating from all areas of the car. Whoever is responsible for the loaner cars at Bright Bay should be a little more concerned with the condition the car is given to the customer instead of the amount of gas in the car when it is returned. After the experiences I've had at Bright Bay and conversations I have had with owners of foreign luxury cars, it is extremely likely my next purchase will be an Infiniti, Lexus, BMW or something similar as it seems these dealers are much more attentive to the needs and concerns of their customers. More

Dave O'Brian was very helpful in working with me to find the car I wanted. The first offer he made was way over my budget but he found a car with the options and financing that fit my budget. I thought he the car I wanted. The first offer he made was way over my budget but he found a car with the options and financing that fit my budget. I thought he was very fair and thorough. He was also very personable and attentive. I would also like to thank the other members of the dealership I worked with as I know they also contributed to making the deal work for me. I would definitely return to this dealership in the future. More