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248 Reviews of Bridgewater KIA - Service Center
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December 30, 2024
I wanted to share my bad experience with your service center, staff who tried to bait and switch when I came down for service. I had spoken to Michelle before I scheduled the appointment for 24k mile center, staff who tried to bait and switch when I came down for service. I had spoken to Michelle before I scheduled the appointment for 24k mile factory maintenance and the price quoted was $120 for my vehicle, but when I came here for service I was told $139+ for Oil Change only and to replace filters it was $299+. This is clearly bait and switch tactic used. Also, the service person(John Vali) told me to take my vehicle and leave if I wanted. He had the audacity to tell me this after I spent my afternoon to come down to the dealership. I requested to speak to service manager and you, but the service staff refused and told me I could leave if I want. I am have already reported this bad experience and business practice to Kia. More
by Ganeshkv74
Employees Worked With
John Vali
December 19, 2024
Service was completed when promised and the staff is extremely courteous! They provided a shuttle to take me to work and kept me informed on the status of my vehicle. extremely courteous! They provided a shuttle to take me to work and kept me informed on the status of my vehicle. More
by Lisafromnj
Employees Worked With
December 18, 2024
Taylor has always taken care of us when having our Sportage in for service. Last example was our need for a driving headlight replacement. He told us to just show up and he would take care of it. No a Sportage in for service. Last example was our need for a driving headlight replacement. He told us to just show up and he would take care of it. No appointment necessary. Took about a half hour and it was complete. Thank you! More
by dim&mem
Employees Worked With
December 14, 2024
We were traveling from Florida when we got to my daughter’s in NJ that my son-in-law saw an oil leak under my car. My experience at Bridgewater Kia was wonderful- fabulous service, polite and effici daughter’s in NJ that my son-in-law saw an oil leak under my car. My experience at Bridgewater Kia was wonderful- fabulous service, polite and efficient staff. They quickly resolved the problem. 100% +++satisfied. Phillip Graniello More
by fuddy47
Employees Worked With
December 10, 2024
Had another wonderful experience bringing my car in for service. Staff was very friendly, work was done quickly, and their waiting room is very comfortable. service. Staff was very friendly, work was done quickly, and their waiting room is very comfortable. More
by Karcox
Employees Worked With
December 05, 2024
I’ve been buying Kia’s here for 15 years. Honest, customer focused sales and service. My service advisor, Taylor is fantastic! Honest, customer focused sales and service. My service advisor, Taylor is fantastic! More
by Jim V
Employees Worked With
November 24, 2024
Jason‘s great he’s always a big help every time I call and gets me a good appointment every time even when it’s short notice. and gets me a good appointment every time even when it’s short notice. More
by Brian
Employees Worked With
November 23, 2024
Great service, quick, kept us informed about progress, happy work that was done sooner than expected. happy work that was done sooner than expected. More
by Giesler
November 18, 2024
Great service and customer service! Taylor is the best! He makes sure you are aware of what is going on at all times! He is also is great making recommendations on what's needed. I enjo Taylor is the best! He makes sure you are aware of what is going on at all times! He is also is great making recommendations on what's needed. I enjoy coming here cause of the honesty. More
by Rosi
Employees Worked With
October 21, 2024
Jay was extremely helpful. My sunroof would not close...in October. He got me in right My sunroof would not close...in October. He got me in right More
by Pamela BJ
Employees Worked With
