Bridgeton Chevrolet Cadillac GMC Chrysler Dodge Jeep Ram - Service Center

I have a 1997 Dodge Dakota with 91,235 miles. I am the original owner and have always been very meticulous when it comes to keeping the truck clean and in good running order. Recently I noticed a smell em original owner and have always been very meticulous when it comes to keeping the truck clean and in good running order. Recently I noticed a smell emanating from the vents whenever the heater or defroster was on and I immediately suspected that my heater core was starting to go as I had replaced the original one back in 2001 and remembered the same sypmtoms. This is a labor intensive job and one that I felt should be tackled by a dealer. Although I live in Vineland, I am not crazy about the dealers nearby so I went on DealerRater.com. to ascertain what other options were available. I had recently accessed the site and put in a good word for the Acura dealer in Turnersville where we take our 1994 Vigor. This is a very useful site and provides you with good information regarding the satisfaction other customers have experienced with a dealership. So, I was quite pleased to see that Bob Novick was a certified member and that all of the reviews were extremely positive. I spoke with Tony in service and explained the problem I was having and requested a quote. A short time later he returned my call and provided me with a price. I knew that this would be an expensive repair from my past experience and was not shocked by the price he provided. Actually it was quite close to the amount I paid over 11 years ago. The repair was scheduled for Friday and I inquired about shuttle service. Tony indicated that was available and so I dropped the truck off on Thursday evening was given a ride back home by Leon who was very pleasant and easy to talk with. Firday after noon I received a call from Tony, indicating that the truck was ready for pickup. I inquired about getting it on Saturday and again Tony was very accomodating and said that would not be a problem. This morning I placed a call and within a half hour I was picked up by Ed. Like Leon, he was also very pleasant and easy to converse with. Upon arrival at the dealership, Tony greeted me and escorted me back to the area where payment is made and said my truck will be waiting by the front door. The girl that accepted my payment was also very pleasant and cordial. Imagine my surprise when I walked outside and found the truck completely washed and the tires detailed. I had planned to do that when I got home and was really impressed. In fact, they even vacumed the interior. On the ride home I checked the heater, defroster and air conditioning and found evertyhing to be operating smoothly. Replacing a heater core requires removal of the dash and the replacement was done professionaly and there were no squeaks, rattles or noises. If you are looking for a dependable, professional and friendly dealer, look no further than Bob Novick. Vehicle maintenance can be finacially painful but it is so much easier to take when you have the peace of mind that comes with knowing that the mechanics and staff are knowlegable and are trying their best to make you a happy, satisfied customer. I will certainly be returning to Bob Novick for all future maintenance. Greg More

The service staff is always courteous and friendly. In addition they will make recommendations to keep your vehicle in tip top running shape, which in the end saves me money. I make my living with my veh addition they will make recommendations to keep your vehicle in tip top running shape, which in the end saves me money. I make my living with my vehicle, and I know I can count on the knowledge and experience of service manager Dave Shivers to keep me up and running. He will always call me with a quote on a repair before beginning the job, so I am fully aware of what the total will be, no sticker shock! Five star service! More

Great Service I can leave my car there and they will drop and pick me up for work and they always have the car done when I get done. Everyone is very nice from dropping off you car and when you go to pick and pick me up for work and they always have the car done when I get done. Everyone is very nice from dropping off you car and when you go to pick it up. More

Scheduling service appointments by email is a great way to go. I even got a response to confirm the appointment and a reminder by email. I can always reach the sales and/or service department and everyon to go. I even got a response to confirm the appointment and a reminder by email. I can always reach the sales and/or service department and everyone is so friendly. It's a great day at Bob Novick's!! More

I purchased my 2007 jeep Liberty leftover brand new in October 2008 it was brought in from New York I also put an extended warrantee on this vehicle for 100,000 miles when it went in for the first service October 2008 it was brought in from New York I also put an extended warrantee on this vehicle for 100,000 miles when it went in for the first service my wife and I noticed the wheel covers were very badly pitted but none of the rest of the chrome was, we informed the sales man and the service manager of the situation he said he would take care of them he had his man clean them and said they would be O.K. the next service they were still badly pitted so I asked the servicemanager if they could be replaced he told us no they were pitted because of where we live in(Fortescue) N.J. It seems funny to me that all the chrome finished parts on this vehicle are not pitted only the wheels. so now in 2011 my wife and I look at our pretty Liberty with the exception of the ugly chrome peeled off wheel covers any way I am very unsatisfied with the wheel covers and the way this dealership does not stand behind there products even with a warantee. Don Stein 856-463-7314 cell More