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Bridgeland Auto Brokers

Bridgeport, NY

4.6
1,273 Reviews

585 NY-31

Bridgeport, NY

13030

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Showing 1,273 reviews

August 06, 2017

DO NOT BUY FROM THESE CROOKS!! Long story short; I bought a 2011 KIA Sorrento in Sept 2016. Found out after the sale, by an (at the time) employee, that before I picked the car up, More

by Deb B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob - owner, Dave - former salesman, John Hansen , Bill Davis, Chris Evans, Buddy Hanmer
Aug 21, 2017 -

Bridgeland Auto Brokers responded

At Bridgeland auto brokers we ALWAYS try to go above and beyond for our customers where there is merit, however in this circumstance we cannot continue to take ownership of a vehicle that has been driven approx. 17460 miles since it was purchased from us 10 months ago and neglected to the point of not having had a single oil change since it left our store. The vehicle left our dealership with a 1 month 1,000 mile limited warranty at the time of purchase. The vehicle did have to have a head gasket replaced shortly after which we did at no cost to the customer. Some of the other details of the repairs with the camera, and communication with the dealership employees is inconsistent with the facts. Had the issue not been corrected from the first visit 10 months ago, there would have been an issue prior to 17,000 miles after the fact . When we received a call from Deb in July, we got the vehicle into our shop and upon inspection noticed that the original oil filter that we put on the vehicle had not been changed. When we mentioned this to the customer she said that "she thinks that she had her friend change it once". Being that this is one of our customers we offered to do the work at our cost with no mark up on neither labor or parts and we were told that she wouldn't be willing to do that. We explored the option of trading out of it and into another vehicle again with no mark up to help. We are more than willing to step up to the plate for our customers at any point during their ownership to accommodate a situation that is out of their control, but it's hard to go above and beyond for someone that doesn't help themselves. Not changing your oil in 17,000 miles is pure neglect. Our offer stands with performing service or a sale at cost to help this customer get back on the road. We have to draw the line somewhere.

August 03, 2017

Very professional and very accommodating. Rocco was very professional and found me exactly what I was looking for. The whole team were very accommodating. I would recommend them highly to any More

by Mason,Arnie2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocco Crouse
August 02, 2017

Great experience no xxxxxxxx! I Walked into dealership asked Kevin my sales guy to find me a truck within my budget .He calls me later on and I drove the truck later that week.Kev More

by dcottet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Liedka
August 01, 2017

Great People!! Love my new Jeep!! I want to thank Rob, the owner of Bridgeland, who helped me get into my new Jeep. I am so absolutely happy with it!! And of course Rocco for busting h More

by HeatherAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Seniecle, John Hansen , Rocco Crouse
August 01, 2017

Outstanding This dealership was very caring kind and able to work with you. I felt as if they treated me like family I defenitly recommend this place to anyone wa More

by Dylan1546
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
August 01, 2017

Excellent Nice friendly people, took there time and got me a newer car than I already had! Worked with me! Happy that I stoped there!! Looking forward to drive More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
August 01, 2017

No bull dealership. Found the truck I wanted great price and no bull. Got in and out. Great place Also got the no bull warranty More

by Steve33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
August 01, 2017

Great experience From top to bottom a great experience! From Bud and Rob the owners, to John the whole sales team, to Chris and all the guys in the service department. More

by Killa3223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hansen , Chris Evans, Buddy Hanmer
July 31, 2017

Very satisfied Had the best and fastest buying experience I've ever had in 25 yrs and they found quickly and exactly what I've been looking for , would highly recomm More

by Carolynn045
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
July 31, 2017

Wonderful experience Bridgeland Auto had many awesome vehicles, clean and well priced, my husband and I had no trouble finding one we liked. Bill was a big help, he really More

by Bielby,joanne73117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
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