Brickner's of Wausau

Best car dealership I have ever dealt with Brickner's of Wausau is the best car dealership I have ever dealt with. I was in the market for Jeep Grand Cherokee. I live in Colorado but was looki Brickner's of Wausau is the best car dealership I have ever dealt with. I was in the market for Jeep Grand Cherokee. I live in Colorado but was looking for some very specific features, diesel most notably. I spent about 6 months looking for a vehicle, dealing with many dealerships across the country looking for my perfect Jeep. I was instantly taken aback by the level of customer service, knowledge, truthfulness, and communication that I received from Blane Crowe. Blane goes directly against all the negative stereotypes you have ever heard about car salesman. In addition to Blane's positive and welcoming attitude he was very accommodating, helpful, and able to answer all my questions quickly. I could go on and on hear with nothing but great things to say but at the end of the day I would highly recommend this dealership to family and friends. At no point did I feel like he was trying to hide or keep anything from me as he was very upfront the entire time, which is key for me. The experience was positive through and through, not to mention I got a great price on my vehicle. I have had my Jeep now for about a month and it has been a dream, just as Blane ensured it would be. Another quick note, there is a decent size commercial airport in Wausau (initially I had no idea) so if you are buying from another state where Jeep's carry a higher price tag like Colorado, flying into Wausau is just a quick 1 stop in Chicago from Denver. More

They make it so easy Glenn killed it, easy going, likable. I told him what I wanted and he had it within 2 days. A little wheeling and dealing and I have a new muscle car Glenn killed it, easy going, likable. I told him what I wanted and he had it within 2 days. A little wheeling and dealing and I have a new muscle car. Done deal! More

Great customer service I drive 45 minutes to school each day and my car broke down on me. I told John that I needed something reliable and I needed it fast. He cancelled an I drive 45 minutes to school each day and my car broke down on me. I told John that I needed something reliable and I needed it fast. He cancelled an appointment he already had and made me his top priority. I came in with a friend and he found me exactly what I was looking for. He was easy to talk to and knew what he was doing. He has been working as a car salesman for 33 years and it really shows. He also bought me and my friend a soda. Very sweet man with good intentions. It was a very cold day so the car wash was closed, but he gave me my first car wash and a free first oil change as well. More

Waste of your money and life They lie to your face and are dishonest and rude. Very bad experience! They told me i wouldnt be charged for anything..then charged me 1 hr labor for They lie to your face and are dishonest and rude. Very bad experience! They told me i wouldnt be charged for anything..then charged me 1 hr labor for a diagnosis check and didnt ask me if that was ok..they just assumed i was ok paying $80 for something i could have gotten free at numerous other local places. My engine lite was on and i wanted to use my warranty if there were any issues. I guess no issues just a waste of money and people tell you to read ttheir walls its not the employees job to tell you upfront of charges More

auto repair I had Brickner's replace a wheel bearing on the front of my Jeep Grand Cherokee in June of 2014. Now 15 months later Rhinlander Jeep told me the same I had Brickner's replace a wheel bearing on the front of my Jeep Grand Cherokee in June of 2014. Now 15 months later Rhinlander Jeep told me the same wheel bearing was bad. They told me one of the bolts had fallen out and moisture had gotten inside causing it to fail. I asked how that happens, the mechanic told me the bolt probably was not tightened properly. I researched it, and a properly torqued bolt should not fail. Also, the mechanic at the Rhinelander Chrysler Jeep dealership told my wife and I, that the new bolts come with Lock-tite on the screw surface, and when they replace a wheel bearing the technicians put some lock-tite on the screw surface. Obviously, Brickner's of Wausau did not properly install the bolts used in the replacement of our wheel bearing. I asked the Service manager of Brickner's in person about this, he stated he knew nothing about what I was telling him, then he started back tracking, and was talking to me as if he did know what I was speaking of, then claimed they had no wrong doing in the replacement of our wheel bearing. That it was out of warranty, I told him it was not a warranty issue, it was an installation issue. Now, to have the wheel bearing replaced a second time after the technician in Rhinelander said " That Bolt has been out for a long time, it most likely came out within this first month if it was in there at all. " So, we called to speak to the service manager right after being told this, they said no, our technicians would not forget to put in a bolt. If they found a extra bolt, you would have been contacted to come back in. So, we're out about $500.00 for a botched wheel bearing replacement from Brickner's of Wausau. More

no matter these are good people, buy from noone else After having awful exspiriences at 2 local dealerships i went here, i worked with a rep named bob amacher and he was from the get go helpful and very After having awful exspiriences at 2 local dealerships i went here, i worked with a rep named bob amacher and he was from the get go helpful and very food to deal with, ive since bought a 2014 charger rt, 2012 ram big horn and my friends and family have bought atleast 6 cars from them, these are good people, patient and descent, to me, if u cant have a pleasant expirience with these guys.......... More

Repair I had taken my vehicle to brickners only due to the fact there was a recall on a part. When I received my vehicle back there was lights on that were n I had taken my vehicle to brickners only due to the fact there was a recall on a part. When I received my vehicle back there was lights on that were normally on I called to question and was told that it wasn't there responsibility to check the codes. I was treated terribly at the time and felt by the responses because I was a girl it didn't matter So within a 3 month span I had several other mechanics look and run these codes and it was determined that a sensor was out. Which is by the part that they replaced. This was not out before. I have brought it back and they still will not honor their mistake. I will take this to my mechanic but, I will never buy from Brickners or refer anyone to there service department. More

Customer The way my spouse and myself were treated by this dealer has been bothering me for a few months. We were thinking about trading our diesel f350 for a The way my spouse and myself were treated by this dealer has been bothering me for a few months. We were thinking about trading our diesel f350 for a ram 3500. The sales associate was great. When we started talking about trade in value our experience changed. The guy that was standing around the corner listening to our conversation dove in and attacked. He literally had his voice raised in a very demeaning way yelling at us. I felt violated. I will never enter that dealership again. More