Brickell Mazda - Service Center

Eros Cruz very nice and everyone was very helpful. Everyone was very attentive and courtesy. I will recommend to friends and family. The dealership was clean. The communication was excellent and servic Everyone was very attentive and courtesy. I will recommend to friends and family. The dealership was clean. The communication was excellent and service was exceptional. Thank you More

I took advantage of the pick up service this dealer offer to serviced my vehicle. I would recommend this to anybody because they provided me with excellent service to serviced my vehicle. I would recommend this to anybody because they provided me with excellent service More

Taking your car to your dealer is always the best solution to your problems. I knew of my cars issue via google and of the estimated cost, the dealer confirmed the issue, but they went above and beyo solution to your problems. I knew of my cars issue via google and of the estimated cost, the dealer confirmed the issue, but they went above and beyond to assist me in getting it fixed at a cost i could afford. I will continue to bring my car here for all future needs. More

Great experience working with a professional who listened to what we were looking for and sorted out exactly what we we needed. Would highly recommend! to what we were looking for and sorted out exactly what we we needed. Would highly recommend! More

Very efficient work. People there helped me in no time. Very grateful with Richard. They even gave me coffee. Thank you so much for the great work. Very grateful with Richard. They even gave me coffee. Thank you so much for the great work. More

Service advisor Eros Cruz is extremely helpful, knowledgeable and professional. Highly recommend him and Brickell Mazda Service! Never had an issue and the staff is very friendly. knowledgeable and professional. Highly recommend him and Brickell Mazda Service! Never had an issue and the staff is very friendly. More

Very good service, Hansel was very pariente and committed with his client. I recommend him and the financial person who support the transaction in every moment with his client. I recommend him and the financial person who support the transaction in every moment More

El servicio fue excelente los recomiendo a un 200 % y mi carro un sueño. Los empleados muy serviciales y jamnette conoce muy bien los autos, todo fue excelente carro un sueño. Los empleados muy serviciales y jamnette conoce muy bien los autos, todo fue excelente More

Updated with 2nd experience. Last time, I wasn't so pleased but this time they really went out of their way to please me. The complimentary Uber/Lyft was useful since the service Last time, I wasn't so pleased but this time they really went out of their way to please me. The complimentary Uber/Lyft was useful since the service was delayed and I had places to be. They did a great job cleaning my vehicle this time. Thank you! More

Less than 6 months ago I took my car to Brickell Mazda because I was feeling something weird on the wheels, like a bump on a tire or something. They advised to get all 4 new tires and of course align them because I was feeling something weird on the wheels, like a bump on a tire or something. They advised to get all 4 new tires and of course align them, so I did, since I like to feel safe in my car. Last weekend, I took my car in for service (mileage) and they told me I should get another wheel alignment and change the break fluid, both supposedly requiring “Immediate attention“. I barely drive my car, maybe once or twice a week, so I asked them why they thought I would need an alignment if they had done one less than 6 months ago when I got all 4 brand new tires. They answered “maybe you just hit a pot hole, it’s very slight”. First, like I said before, I BARELY drive my car, and I have not hit any pot holes, besides the occasionally bumpy I-95, which shouldn’t be enough to misalign my wheels (please correct me if I’m wrong) unless they didn’t do a good job at aligning them in the first place. This is my first reason to stop trusting Brickell Mazda. Moreover, I did tell them to please change my brake fluid. But when I went to pick up my car I found an unopened bottle of break fluid on the passenger seat. Since I doubt they’re giving me this for free, and taking into account other precedents, I’m leaning towards thinking they actually forgot to change my break fluid, for which they charged me $198. Like I mentioned before, I like feeling safe in my care and knowing it’s reliable. However, I no longer trust Brickell Mazda with servicing my car properly and charging me fairly, so I will not be going back there and I would suggest every Mazda owner who cares about both their safety and their pockets to avoid this place. More