Brickell Mazda - Service Center

Great Service Richard and Juan were nice. It's the second time Richard has helped me and both were excellent. He explained details to me . Pleasant and nice. He off Richard and Juan were nice. It's the second time Richard has helped me and both were excellent. He explained details to me . Pleasant and nice. He offered me coffee. Pleasant visit. The service was faster than I was told. Great More

As always, Eros, the service advisor, was great. He took the time to explain the additional items recommended after inspection in detail, and made sure that all my questions and concerns were addressed full the time to explain the additional items recommended after inspection in detail, and made sure that all my questions and concerns were addressed fully. He always follows up to make sure the work completed was satisfactory, which makes customers and their business feel valued. I am so thankful that I came across this dealer and Eros! More

excellent attention, very professional people and willing to collaborate. always looking to improve. keep working on the prevention of covid still missing a little.!!! Thanks to collaborate. always looking to improve. keep working on the prevention of covid still missing a little.!!! Thanks More

Great experience I walked into the dealership to look at a car and ended leaving with a great deal. Ashley was extremely courteous and at no point did she ever made u I walked into the dealership to look at a car and ended leaving with a great deal. Ashley was extremely courteous and at no point did she ever made us feel pressured into buying something we did not need. She instead asked all of the right questions that allowed her to match our unique needs to the car that was best suited for us. I will absolutely keep coming back to this dealership in the future! A+ team. More

Excellent Customer Service The people at Brickell Mazda are extremely friendly, professional and helpful and go out of their way to make the service experience as easy as possib The people at Brickell Mazda are extremely friendly, professional and helpful and go out of their way to make the service experience as easy as possible. And they keep their eye on costs to be sure no repair costs more than it has to. Without exaggeration, Brickell Mazda offers the best service experience I have ever found. More

replace battery The representative that helped me was Eros. He is an incredible professional. The wait was short, and the entire team provided an exceptional service. The representative that helped me was Eros. He is an incredible professional. The wait was short, and the entire team provided an exceptional service. This location and staff are great, thank you! More

Excellent service and very polite staff. Service performed as expected. Very satisfied with the quality and timeliness of the service work performed.ni recommend to anyone. performed as expected. Very satisfied with the quality and timeliness of the service work performed.ni recommend to anyone. More

Great service. The service managers are always friendly and go the extra mile for me whether it’s a free carwash or replacing my dashboard. and go the extra mile for me whether it’s a free carwash or replacing my dashboard. More

Oil Change & Tire Rotation Maintenance I brought in my car for the complimentary oil change and tire rotation service. I was greeted by Eros Cruz who was the service representative who I ha I brought in my car for the complimentary oil change and tire rotation service. I was greeted by Eros Cruz who was the service representative who I had made the appointment with a few days prior. The car maintenance was completed in 1.5 hours, which seems proper considering the oil change, tire rotation, air filter change (which was suggested) as well as the always included car wash and vacuuming. The only drawback to the visit was finding out that the agency adds on a 2.5% surcharge when you make a payment with a credit card. Who normally pays with cash or a debit card? Most people use credit cards as their preferred form of payment. That surcharge should be waived for the client and absorbed by the dealership. Other than that, the waiting area is always clean as is the cafeteria where you can go get a complimentary beverage while you wait for your vehicle. Overall, it’s a good experience at the service center of Brickell Mazda. More

Jeannette Rodriguez was excellent! She did every fast and the negotiation was done quick. She was friendly and very helpful. I will definitely recommend this dealership and her. the negotiation was done quick. She was friendly and very helpful. I will definitely recommend this dealership and her. More