Brickell Mazda - Service Center

Very professional and super nice. These guys are top notch and got me back on the road after my service was done in the exact they told my car would be ready. Great job! Thanks Juan. notch and got me back on the road after my service was done in the exact they told my car would be ready. Great job! Thanks Juan. More

Great Experience as always Very well taken care of by Eros, had loaner car waiting when we arrived, constant communication of updates on vehicle service status. Very pleasurable Very well taken care of by Eros, had loaner car waiting when we arrived, constant communication of updates on vehicle service status. Very pleasurable experience. More

I was satisfied with the work of the employee Juan Lopez, he solved all my doubts, he was quick, friendly and at all times maintained interest in his work. Thank you he solved all my doubts, he was quick, friendly and at all times maintained interest in his work. Thank you More

Eros Cruz is very professional and communicated with me all the time. I feel very glad to have him as my service advisor. I highly recommend him. all the time. I feel very glad to have him as my service advisor. I highly recommend him. More

Luis Pelaez went above and beyond. Excellent service. Luis Pelaez was very helpful and got me in and out in just a few minutes. I went in originally for a recall inspection and repair a Excellent service. Luis Pelaez was very helpful and got me in and out in just a few minutes. I went in originally for a recall inspection and repair and while my car was there, they noticed some other issues that had an extended warranty coverage and went ahead and fixed everything. They could have easily just focused on what I went in for and I appreciate their thoroughness. More

Pick-up service is shaky but service advisor is top! I needed my leased car serviced for the every/5,000 mile inspection. Made an appointment on the phone with a nice woman to have the car picked-up from I needed my leased car serviced for the every/5,000 mile inspection. Made an appointment on the phone with a nice woman to have the car picked-up from the house and taken in to service center. On the day of my 8:30am appointment the pickup was late/no show, then I called the center at 9am and they said the driver was on their way (I live approx 25 minutes from there). Now it's 10:15 am and I get a call from the driver asking if I wanted/could move up my pickup appointment from 11:30 to earlier. Weird. I thought they were "on their way" since 9am?.... I tell tell the driver by phone to come on over ASAP and he arrives to pickup 15 minutes later. Cool. My car is taken to the service center and I receive the recommendations from the mechanic through text. I approve it and 1 hour later my car is on its way back to me! And they also offered a complimentary car wash and interior cleaning, awesome! I get my car back and am questioning if it was actually washed/cleaned. As I learn after getting more info from the service advisor: The exterior wash is only a rinse without soap, do not expect it to look completely spotless. The interior is just a quick vacuum on the seats. I was expecting more than that given the wording of "wash" in the offer. My service advisor Luis Pelaez spoke to his manager and informed me that I was going to get a discount on my service to remedy the situation. I am happy that they took care of me and besides them needing to fix some tech/communication problems I liked using this center for my car needs. More

It was a very pleasa t experience, i would definitely reccomend them and absolutely will be coming back for more services in the future. Hopefully will deal with richard reccomend them and absolutely will be coming back for more services in the future. Hopefully will deal with richard More

Convenient, safe and I was kept informed of every step Super convenient, that someone came to pick up the car from me. The person arrived on time, unfortunately she had our old address. We recently moved i Super convenient, that someone came to pick up the car from me. The person arrived on time, unfortunately she had our old address. We recently moved in January and my husband said he gave the new address so not sure why the driver that came to pick up the car was not given correct address. I did like she came with mask, gloves, scrubs and was punctual. I received a text advising me the car arrived to their shop which put my mind at ease. Soon thereafter, I received text with service that was scheduled to be done at some recommended services. It was really convenient to send it electronically while I was at work, my job consists of me being on the phone a lot of the time and it was convenient. The car was returned to me at home, again very convenient and getting service done did not interrupt my daily routine. I wish they would have washed the car too, I received message in January that I had a free car wash for my birthday which I never got to claim. Also, in my two previous services I was told the car wash person was not in or that it wasn't working, maybe next time. But good service overall would recommend. More

Excellent Service The service advisor Richard Barquero provided excellent customer service when I brought my car in for service. He made the process easy with no stress The service advisor Richard Barquero provided excellent customer service when I brought my car in for service. He made the process easy with no stress. He explained what needed to be done on my vehicle and answered any questions I had. He is a great asset to the Mazda Brickell. More

Buen Servicio Muy buen servicio y comunicativos. También te ofrecen algo para la espera de tu carro en la cafeteria o la opción de pick up and drop off a tu conveni Muy buen servicio y comunicativos. También te ofrecen algo para la espera de tu carro en la cafeteria o la opción de pick up and drop off a tu conveniencia y tiempo. More