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Brickell Mazda - Service Center

Miami, FL

4.7
1,084 Reviews

1,084 Reviews of Brickell Mazda - Service Center

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September 09, 2023

As a women I never felt more comfortable or better treated like I did at Brickell Mazda and Murgado Automotive Group! More

by NIURKYSCABRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Very nice place , comfortable, and great place to wait for you car. Excellent service people and department. More

by TREGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Todo estuvo a la altura de lo esperado,demostrando la calidad que lo caracterizan , gracias More

by joadi10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Eros is great - very thorough, professional, and communicative! You are lucky to have an associate like that—and some of your sales people can learn from him. More

by JESSICA.MULLERY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2023

Not only was questioned that I was not telling the truth but after filing out the satisfacción survey you called me to pressure me to change it. This is not correct and it is a bad policy to hide the custom More

by JDIAZVALDENEBRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Velazco
Sep 05, 2023 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience, and we take your concerns seriously. We understand your frustration, and we would like to address the issues you've raised. Our team is committed to providing the best possible service to our valued customers, and we regret that we fell short in your case. Our goal is to ensure that all our customers have a positive experience, and your feedback is invaluable in helping us achieve that. Please know that we are actively working on improving our services, and we hope to have the opportunity to serve you better in the future. If you have any additional concerns or would like to discuss your experience further, please feel free to reach out to our Service Department. We are here to listen and assist you. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us grow and improve.

August 30, 2023

Always great service Victor is 💯 always attentive, knows me and my needs with the car, keep the good work More

by KATAGUILERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

When I need service done on my Mazda, Victor is always the Service Professional I turn to. He's extremely detailed in his work, and always going the extra mile. If you want an unmatched customer experienc More

by andyrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Excellent service, customer attention and efficiency. Kudos to everyone there. Went in for another drive test, walked out with my brand new car! More

by JOSEPH_VARGAS_90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

Although my front pads were replaced and rotors were resurfaced and all brake components were checked, the decal placed on my windshield reflected that the brakes needed attention (red). Although there More

by IRSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2023

Excelente servicio por parte del asesor Víctor Leiva provee la información oportuna sobre la l estado del vehículo More

by daniel_fragozo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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